2/10 Terrible
Verified traveller
Travelled with family
5 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible! We arrived about 9 pm. Excited to get your room on 3rd floor. There were 5 of us two adults and our 3 children. After check in we went up to our room. We walked in to a hot, humid room. So humid the couch felt wet. I lowered the temp & decided to ask for another room. Went down and the front desk attendant said she could move me to the 2nd floor. Ok great! She keeps keys, and gives me new one. I go back up to get my family. My oldest was in the bathroom. While we grab suitcase etc I’m talking to my husband about the situation, I turn around think my daughter is coming out if bathroom so we can go to our new room and suddenly the front desk attendant is in our room! She didn’t knock. She came right in maybe 4- 5 minutes after I entered. Walked right in. Never apologizing! She said she came in to check on the things I was concerned about.. she starts touching the couch, and checking the beds. It was odd! She could have waited til we switched rooms. THEN we go to new room & oh my goodness! Stuffy, smelly, the couch was broken, the carpet was jacked up in some spots, no blankets for pull out bed, the mattress was awful! Rust on light fixtures, paint drip dried on tub and walls, possible mold or mildew on ceiling!! No shampoo only conditioner, no blow dryer. We hated it. Breakfast wasnt great, no trays to carry food up. When we loaded the car to leave there were tiny black ants all in our vehicle. Nothing like the pictures online!
Verified traveller
Stayed 1 night in Nov 2024