4/10 Poor
Safiyah
Travelled with family, Travelled with family and small children, Business traveller
12 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to the best western expecting a decent stay. Unfortunately, when I turned down the sofa bed I found a disgusting discovery, what looked like urine and poop stains as well as cookies and crumbs on a “made bed”. I showed the front desk person and He offered changing the sheets, I refused because who knows how the mattress looks under that bedding. So he moved my room to a double bed for the night and said I would have to move again in the morning. I told him I would need to speak with someone in the morning about compensation for the inconveniences. In the morning I go down stairs to a new desk person, informed them that I had somewhere important to be and couldn’t miss it, he said someone will clean a new room for me by 9:30. 10 oclock come and the guy informs me the first room I was in is now ready, bedding being changed. I informed him that was not okay, I did not want the original room due to the cleanliness I first witnessed. He then said I can keep the double room if I pay extra. I am looking for accommodation due to inconvenience not coming out of pocket due to the hotels mistakes. First a dirty room, then asking me for more money. I nearly missed my daughters call time due to the back and forth at the front desk. My first room was 300, moved to 302 then to 303. My bags stayed packed, I had to return to the hotel earlier than I intended to to move my items yet again. The entire ordeal was tiresome and caused a migraine. Horrible experience.
Safiyah
Stayed 2 nights in Oct 2024