2/10 Terrible
Tammy
11 Dec 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid if you are booked through a 3rd party
Rude owner, she Immediately started telling me because I booked through a third party I wouldn't get my request of no stairs for my disabled elderly father unless I paid extra. I had 3 flights of concrete stairs to go up to my room. And one of them had loose trim, I ended up tripping, I now have scraped up knees, bruises and a swollen ankle, I'm almost 60yrs. The pool area had two windows that were broken out and covered with card board and the outside entrance to it was locked so we attempted to go through the lobby to get in from that way and was rudely lectured by the same women as she didn't want us coming through the lobby. I told her the outside door was locked she didn't say sorry, she said ok go in but make she we go out through the outside door. She also lectured me for changing into my suit in bathroom near pool area instead of changing in my room. I told her as all the rooms are outside it was a little to cold to walk outside from room to pool, she just shrugged. The door to my room was standing open when I arrived, and when my husband turned on the light switch it shocked him. Safety not real great at this hotel. Even though the owner made it clear she really didn't like third party booking guest, she refused to refund the money so we could go somewhere else, so we had to stay. It was not in the greatest condition. We didn't feel wanted or safe here.
Tammy
Stayed 2 nights in Dec 2024