4/10 Poor
Madison
Travelled with partner
23 July 2024
Liked: Amenities
I liked where the property was located. It was close by alot we wanted to do. It was nice to be right at the lake and use the dock and pools. Our coffee machine was broken, they immediately replaced it, gave us extra toilet paper, and another blanket very promptly.
We had cockroaches in our room on arrival that led me to give poor cleanliness score. There was also an inch gap in the top of the door to the room that the sun shined through.
The check in process was easy once we found the building but there were no markers to show where to check in, it took nearly 45 minutes of driving around to find the main building. We had to call customer support to eventually find it. I did not like right after checking in they tried to sell us timeshares immediately, that was a big turn off. Also paperwork I signed provided by property said check out was 11 am, but the paper they gave me said 10am. Poor communication by staff on that end.
We stayed lakeside and were told we had access to everything for property amenities. Then called for the free trolley since we were about a mile walk away from the pools, and told we couldnt use that at lakeside only after we requested it.
Overall, I think I would stay in a cottage if I were to stay at this property again. But the lakeside apartment/hotel did not seem to get the same treatment the rest of the guests did.
Madison
Stayed 3 nights in Jul 2024