Broken River Holiday Packages

The people here are absolutely lovely!! They made the place enjoyable. We loved the fact there are washing machines & driers in each room, but our washing machine was broken. We could use another one after 2pm, but we were always out everyday. The floors were really dirty & there was a black line around every edge as if only the middle of the floor got cleaned. The couch was very old & had crumbs & dirt all over in the sides, the dishes were dirty - there was a whole chunk of jam on one plate. They did give us fresh towels daily if we wanted & the room had everything we needed. The pool is very small & wasn’t very clean. Having the bistro right there made it easy to get meals or coffee if needed. The bbq was no longer working which was a shame. Beautiful area for early morning walks though. Again we can’t say enough how lovely the people are here! It definitely made up for the place not being as clean as we expected.

Paying for parking in Mackay. Just milking people

Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again

Large pool and great sea view.

Basically I was looking for cheap accommodation at the time. Location was the truck stop and a hotel sort of set up. I didn't mind this because I knew I had a cheap price. On arrival staff were helpful and attentive to my needs. The only thing I would complain about is the state of the floor you could feel the dust under your feet. I had to wear thongs all the time throughout my stay.