This is no exaggeration. I travel for a living. Firstly the rooms in the pictures are NOT the room youll be staying in. They said they were undergoing renovations so those rooms were not available. The replacement rooms were not nearly as nice, and that says a lot. The key cards worked once or twice and then I had to go to the main desk to get a new one twice a day. The room didnt have a tv fridge or microwave. They then brought me a fridge and left it on the floor by the door. The air conditioning unit leaked all over the floor, and i could tell by the stains in the rug this has happened many many times. Undoubtedly leaving mold. The shower was always leaking very hot water, so half the room was a sauna at all times. The tub had mold and stains all over it. There was a smoking area right outside my room, like the bench was at my door, so at all hours i heard peoples conversations a few feet away from where I was trying to sleep. The smell of the room was horrible, probably due to the mildew from the broken air conditioning unit. Half of the lights in the room didnt work, and i discovered it was because half of the outlets in the room didnt work. Including where the hair dryer was mounted. Ended up leaving a day early so i could actually shower and sleep before leaving. When I informed them of these many major issues no refunds or compensation were offered.