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Lotte Hotel Busan

5.0 star property
Luxury hotel connected to the convention centre in Seomyeon with 4 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Lotte Hotel Busan

43-inch LCD TV with cable channels, TV, pay films
Daily buffet breakfast (KRW 52000 per person)
Indoor pool, outdoor pool, pool cabanas (surcharge), lifeguards on site
Indoor pool, outdoor pool, pool cabanas (surcharge), lifeguards on site
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
The price is AU$181
includes taxes & fees
20 Feb - 21 Feb

Explore the area

Map
772, Gaya-daero, Busanjin-gu, Busan, Busan, 614-030
  • Seomyeon Medical Street
    ‪1 min walk‬
  • Lotte Department Store Busan Main Branch
    ‪1 min walk‬
  • Seven Luck Casino
    ‪1 min walk‬
  • Busan (PUS-Gimhae)
    ‪25 min drive‬

Room options

View all photos for Junior Suite King Double (Fitness, Sauna, Swimming Pool Access for 2)

Junior Suite King Double (Fitness, Sauna, Swimming Pool Access for 2)

Junior Suite King Double (Fitness, Sauna, Swimming Pool Access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 56 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

City view

Deluxe Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe family twin room (free use of swimming pool for 2 people)

Deluxe family twin room (free use of swimming pool for 2 people)

Deluxe family twin room (free use of swimming pool for 2 people)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Suite Twin (Fitness, Sauna, Swimming Pool Access for 2)

Premier Suite Twin (Fitness, Sauna, Swimming Pool Access for 2)

Premier Suite Twin (Fitness, Sauna, Swimming Pool Access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe twin room (free use of swimming pool for 2 people)

Premium bedding, down duvets, minibar, in-room safe

Deluxe twin room (free use of swimming pool for 2 people)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite Family Twin (Fitness, Sauna, Swimming Pool Access for 2)

Deluxe Suite Family Twin (Fitness, Sauna, Swimming Pool Access for 2)

Deluxe Suite Family Twin (Fitness, Sauna, Swimming Pool Access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for [Only Foreigner] Visit Korea Giveaway-Deluxe Twin

Premium bedding, down duvets, minibar, in-room safe

[Only Foreigner] Visit Korea Giveaway-Deluxe Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Twin Room (Swim pool access for 2)

Premier Twin Room (Swim pool access for 2) | City view

Premier Twin Room (Swim pool access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Twin Room (Club Lounge Access Included)

Premium bedding, down duvets, minibar, in-room safe

Club Deluxe Twin Room (Club Lounge Access Included)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Fridge
LCD TV
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe double room (free use of swimming pool for 2 people)

Premium bedding, down duvets, minibar, in-room safe

Deluxe double room (free use of swimming pool for 2 people)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Family Twin (Fitness, Sauna, Swimming Pool Access for 2)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Family Twin (Fitness, Sauna, Swimming Pool Access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room Assigned Upon Check-In

City view

Room Assigned Upon Check-In

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for [Only Foreigner] Visit Korea Giveaway-Deluxe Double

Premium bedding, down duvets, minibar, in-room safe

[Only Foreigner] Visit Korea Giveaway-Deluxe Double

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Deluxe Double Room (Club Lounge Access Included)

City view

Club Deluxe Double Room (Club Lounge Access Included)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Fridge
LCD TV
Pillow menu
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Premier Double (Club Lounge Access Included)

City view

Club Premier Double (Club Lounge Access Included)

Highlights

Individually furnished
Individually decorated
Air conditioning
Club Lounge
Fridge
LCD TV
Pillow menu
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Room (Swim pool access for 2)

Premier Double Room (Swim pool access for 2)

Premier Double Room (Swim pool access for 2)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Twin Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Renovated in 2014
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Room

L7 HAEUNDAE by LOTTE

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (481)
The price is AU$142
for 1 room
includes taxes & fees
4 Feb - 5 Feb
L7 HAEUNDAE by LOTTE

About the area

Busan

Lotte Hotel Busan places you in the heart of Busan, connected to the convention centre and 7.5 km (4.7 mi) from Nampodong Street. Highlights at this luxury hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at 호텔 사우나 can include massages along with access to the sauna. The buffet restaurant, La Seine, is open for breakfast, lunch and dinner. The Lounge & BAR is the hotel's own bar. Enjoy the 2 hot tubs, indoor swimming pool and outdoor swimming pool plus access to a driving range. Business travelers can take advantage of a meeting room and a business centre. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Seomyeon hotel include Gukje Market and Busan Exhibition and Convention Center.

What's nearby

  • Lotte Department Store Busan Main Branch - 1 min walk
  • Seven Luck Casino - 1 min walk
  • Seomyeon Street - 3 min walk
  • Nampodong Street - 7 min drive
  • Gwangalli Beach - 21 min drive

Getting around

  • Seomyeon Station - 4 min walk
  • Busan Bujeon Station - 13 min walk
  • Busan (PUS-Gimhae) - 25 min drive

Restaurants

  • ‪The Lounge - ‬2 min walk
  • ‪도림 - ‬1 min walk
  • ‪송정호 일식 - ‬2 min walk
  • ‪Paris Baguette - ‬1 min walk
  • ‪Jamba Juice - ‬1 min walk

About this property

Lotte Hotel Busan

Luxury hotel connected to the convention centre in Seomyeon with 4 restaurants
Lotte Hotel Busan offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a health club are also featured at the luxury Lotte Hotel Busan. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

This 5-star Busan hotel is smoke free.

  • 1 building
  • 650 guestrooms or units
  • 43 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1997
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
Lotte Hotel Busan offers 650 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

호텔 사우나 has couples treatment room(s). Services include massages. The spa is equipped with a sauna. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (KRW 25,000 per stay)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: KRW 52,000 for adults and KRW 28,000 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Seine
  • Momoyama
  • Mugunghwa
  • The Lounge & BAR
  • Toh Lim

Things to do

  • 105 slot machines
  • 2 spa tubs
  • 42 gaming tables
  • Casino (27,502 square feet of space)
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool cabanas (surcharge)

Full-service spa

  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Lift
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KRW 60500.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 52000 for adults and from KRW 28000 for children
  • Airport shuttle fee: KRW 60000 per room (one-way)
  • Valet parking fee: KRW 25000.00 per stay
  • Rollaway bed fee: KRW 60500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Busan Hotel Lotte
Busan Lotte
Busan Lotte Hotel
Hotel Busan Lotte
Hotel Lotte Busan
Lotte Busan
Lotte Busan Hotel
Lotte Hotel Busan
Lotte Hotel
Lotte Hotel Busan Hotel
Lotte Hotel Busan Busan
Lotte Hotel Busan Hotel Busan

Frequently asked questions

What is the cancellation policy at Lotte Hotel Busan?

Lotte Hotel Busan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte Hotel Busan?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Lotte Hotel Busan on 20 Feb 2025 start from AU$180.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte Hotel Busan?

Yep, Lotte Hotel Busan has valet parking for KRW 25000.00 per stay.

Are there any beaches close to Lotte Hotel Busan?

The closest beach to Lotte Hotel Busan is Gwangalli Beach (6.1 km).

Is there a spa on site at Lotte Hotel Busan?

Yep, 호텔 사우나 is available for guests. It has 2 hot tubs and a sauna. You'll enjoy services like massages.

Does Lotte Hotel Busan have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana. The pool is open 9:00 AM to 8:00 PM.

What luxury perks are available at Lotte Hotel Busan?

Lotte Hotel Busan features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Lotte Hotel Busan a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Lotte Hotel Busan.

Are there hot tubs in the rooms at Lotte Hotel Busan?

No, but there are deep-soaking baths in the guestrooms.

Does Lotte Hotel Busan serve breakfast?

Yep, buffet breakfast is served daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Lotte Hotel Busan?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lotte Hotel Busan?

Yep, you can grab a meal at Lotte Hotel Busan's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Lotte Hotel Busan?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Lotte Hotel Busan?

No, only service animals are allowed.

Lotte Hotel Busan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1302 out of 1804 reviews" "
Rating 8 - Good. 351 out of 1804 reviews" "
Rating 6 - Okay. 78 out of 1804 reviews" "
Rating 4 - Poor. 37 out of 1804 reviews" "
Rating 2 - Terrible. 36 out of 1804 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Amenities
Very clean and convenient location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mariariela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in this hotel is super friendly! And English speakers. Location is perfect. Close to cafes, subways, bus, trains etc It’s like the center of the world! The rooms and the pools are very clean. There’s so many fun things to do in Busan.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, very close to public transportation. Bed is comfortable. Staff offers excellent services & help. Hotel is a bit old & dated, other than that everything else is very good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, convenient location at seomyeon, Busan to places of interest. Good amenities.
Stayed 5 nights in Oct 2024

10/10 Excellent

Eunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and happy to help with any questions. The room was exceptionally clean and spacious. Central to Seomyeon Station. We enjoyed our stay for 3 nights.
Stayed 3 nights in Oct 2024

8/10 Good

Ying-Keung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Parsia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming and friendly. The entire property is clean and very well maintained. Our room was spotless. Our beds were very comfortable to sleep in as well. The hotel is walking distance from the subway and there are a ton of places to eat/dine at close by. Highly recommend Lotte Hotel!
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Ann

Stayed 1 night in Oct 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
great stay with incredible service from staff
Stayed 2 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
Wasn't exactly what I was expecting - just take note if you've never been to Busan that this isn't near the water. It is near a busy area, and attached to a giant shopping mall with lots of food options which is nice. And the subway runs from underneath the hotel which is convenient. But it doesn't have that modern, nice beach hotel feel that I was expecting. The pool costs extra to access, and is subpar - it's aesthetically nice looking but shallow and lukewarm in temperature so I didn't feel like staying in for longer than 10 minutes. Not worth $30. I mean I'm saying that as a solo adult traveller but kids might like it. Overall the style of the hotel is a bit outdated and has a overly perfumed smell throoughout.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and efficient staff. Room is very clean and hotel is very quiet.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yong Kang

Stayed 1 night in Sep 2024

2/10 Terrible

Matty

Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate and the staff were friendly and welcoming. We were upgraded on arrival to the 37th floor which was very kind. You can walk into the department store or to the metro which is very convenient. We used the gym and the facilities were great.
Stayed 2 nights in Oct 2024

8/10 Good

Ekpenyong

Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled here with my wife for five nights. We had a wonderful stay. The room was beautiful and the service was over and above our expectations. We plan to return in the future. Thanks for an enjoyable and relaxing stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, easy to a lot is shopping , tons of restaurants, 2 mins to subway stations. Our room is on high floor with very nice city and Mountain View . Highly recommended!!
Stayed 3 nights in Oct 2024

6/10 Okay

Frederikus

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
negative comments on this property: we couldn't use the swimming. they are charging $50 for 1 use of swimming pool for adult and $30 for child. This is ridicoulous. I didn't know this when I booked the hotel, otherwise i wouldn't stay at this hotel. secondly. a lot of staff has poor english. Difficult to communicate.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience, super nice and helpful staff, quality hotel. Would recommend!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for sightseeing, and when we wanted to relax, great rooms and views. Best dining in the restaurants in the connected department store.
Stayed 3 nights in Oct 2024

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Rude staff, poor front of house procedures, had to pay for pool access. Overall a disappointing customer service experience.
Stayed 2 nights in Oct 2024

6/10 Okay

Fadi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Lotte Hotel Busan was an overall let down from the start. Starting with the positives, location is great, views are lovely and rooms are spacious. Otherwise, it was all bad from there. Arriving at 1pm, we were asked to come back at 2pm to check in. Around 1:58, an older lady approached the front desk to check in and was literally shooed away because it wasn't precisely 2pm yet. By 2pm, a large crowd had gathered and we were allowed to begin the process - we have stayed in hotels worldwide and have never seen any handle check-in this way. While checking in, the staff was cold and short. Upon going into our room, we were shocked to find the dirtiest white chair (actually yellowed and looked like it had never been cleaned), scuffed furniture everywhere, dirty spoons and cups, dirty office chair, holes in the curtains and other issues. This was likely the worst 5 star hotel we have ever stayed in and definitely the dirtiest one. We stayed for 5 nights and couldn't wait to leave. I would strongly suggest you explore other options before booking here. Though, confused by all the positive reviews, it might just be bad luck that our room was one of the worse ones and that our interactions with check in were poor. Overall, would never recommend and would likely stay away from the Lotte chain in the future.
Stayed 5 nights in Sep 2024