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Ora Resort White Rose

3.5 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ora Resort White Rose

On the beach, white sand, sun-loungers, beach umbrellas
Minibar, individually decorated, desk, blackout curtains
Aerial view
Lobby sitting area
2 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
BWEJUU,, ZANZIBAR, ZNZ
  • Bwejuu Beach
    3 min walk
  • Dongwe Beach
    10 min drive
  • Calorina cafe
    9 min walk
  • Zanzibar (ZNZ-Zanzibar Intl.)
    82 min drive

Room options

View all photos for Upstairs or Down Stairs Sea or Pool facing Room

Upstairs or Down Stairs Sea or Pool facing Room

Upstairs or Down Stairs Sea or Pool facing Room

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Ceiling fan
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfortable Garden View Room

Comfortable Garden View Room

Comfortable Garden View Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Ceiling fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Balcony

Triple Room, Balcony

Triple Room, Balcony

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Ceiling fan
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Twin Room, Garden View

Superior Twin Room, Garden View | View from room

Superior Twin Room, Garden View

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Ceiling fan
Blackout curtains
  • Sleeps 2
  • 2 Single Beds

About the area

Bwejuu

A luxury stay in Bwejuu awaits you at Ora Resort White Rose. You'll be within a 5-minute walk of Bwejuu Beach and 3.5 km (2.1 mi) from Paje Beach. Highlights at this beachfront hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, African Sun Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Beach Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 3.5-property class Bwejuu Beach hotel, you'll find Jambiani Beach.

What's nearby

  • Bwejuu Beach - 3 min walk
  • Kite Centre Zanzibar - 7 min drive
  • Dongwe Beach - 10 min drive
  • Paje Beach - 13 min drive
  • Jambiani Beach - 18 min drive

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 82 min drive

Restaurants

  • ‪Mapacha - ‬5 min drive
  • ‪The Rock - ‬10 min drive
  • ‪Oxygen - ‬5 min drive
  • ‪African Bbq - ‬5 min drive
  • ‪Mr. Kahawa - ‬5 min drive

About this property

Ora Resort White Rose

Luxury hotel on the beach, with outdoor pool
Some rates at Ora Resort White Rose are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Ora Resort White Rose such as an outdoor pool and a children's pool.

A free manager's reception is offered daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Bwejuu hotel.

  • 30 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2005
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Ora Resort White Rose offers 30 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually decorated. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • African Sun Restaurant
  • Beach Bar
  • Conference

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Built in 2005
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must transfer via required shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 25.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 15.00 (from 7 to 10 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 25.00
  • Christmas Day (25 December) Gala Dinner per child: USD 15.00 (from 7 to 10 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 25.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 15.00 (from 7 to 10 years old)
  • New Year's Day (1 January) Gala Dinner per adult: USD 25.00
  • New Year's Day (1 January) Gala Dinner per child: USD 15.00 (from 7 to 10 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: USD 25.00
  • Valentine's Day (14 February) Gala Dinner per child: USD 15.00 (from 7 to 10 years old)
  • A tax is imposed by the city: USD 4.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

White Rose Beach Hotel Bwejuu
African Sun Sea Beach Resort Spa
White Rose Beach Bwejuu
White Rose Beach
Ora Resort White Rose Hotel Bwejuu
White Rose Beach Hotel Zanzibar Island/Bwejuu
African Sun Sea Beach Bwejuu
African Sun Sea Beach
African Sun Sea Beach Resort Bwejuu
African Sun Sea Beach Resort

Frequently asked questions

What is the cancellation policy at Ora Resort White Rose?

Ora Resort White Rose offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ora Resort White Rose?

Yep, Ora Resort White Rose has a free self car park.

Are there any beaches close to Ora Resort White Rose?

Yep, Ora Resort White Rose is a short 3-minute walk from Bwejuu Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Does Ora Resort White Rose have a pool?

Ora Resort White Rose has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Ora Resort White Rose a romantic place to stay?

Beachfront dining and a bar, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Ora Resort White Rose.

Is Ora Resort White Rose family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Ora Resort White Rose is a hit with families.

Is there a free airport shuttle available at Ora Resort White Rose?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ora Resort White Rose?

Yep, they've got a beach bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Ora Resort White Rose?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Ora Resort White Rose?

No, pets are not allowed.

Ora Resort White Rose Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 3 out of 22 reviews" "
Rating 2 - Terrible. 3 out of 22 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Summer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, Clean, Spacious Rooms, Caring Staff
Very safe. Staff was incredibly attentive and clearly placed safety and comfort of guests first. Truly a lot of care goes into this hotel. Big rooms. I would stay here again. Clean.
Stayed 4 nights in Jun 2021

6/10 Okay

Nathanael

Liked: Room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice size. The pool was great and the chef makes delicious food. Very himble staff.
Stayed 1 night in Oct 2019

6/10 Okay

Paulo, Kigali

Travelled with partner
Disliked: Amenities, property conditions & facilities
The service is not the best. The bartenders are not qualified and water should be included on all inclusive baisis
Stayed 8 nights in Aug 2019

4/10 Poor

Joy, Sylvania Australia

Liked: Cleanliness, staff & service, room comfort
I was very disappointed with the condition of the room when I arrived. The hotel is not like the photos, bedroom furniture worn and broken . I was a woman on her own and besides sitting by the pool, walking along the beach (which I didn’t do), or eating there was nothing else to do. The hotel dining staff were very friendly and the buffet food very good. I stayed for 3 days, which was too long.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2018

10/10 Excellent

Росица

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs
Very good staff. Very good everything

10/10 Excellent

Alan, Harare, Zimbabwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect young family resort
The hotel is perfect for a young family getaway. Located right on a quiet stretch of white sand beach. Three main swimming pools for different levels of swimmer, including an excellent kids pool. Good food. Friendly service.

4/10 Poor

Joe, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be very nice.
The view and look of this hotel is very nice. It is right on the beach with nice swimming pools and rooms that have balconies with sea-views. However, the food and the service was terrible. The hotel was again under new management and everyone working seemed to be on "their first day". The prices for food/drinks were also not competitive with the other places in the area. The hotel has potential to be nice, but really needs some training for their staff and improvement to their menu. We were forced to go into nearby Paje for nearly every meal. The hotel quoted us $20 USD for a taxi to get there while all taxi drivers around would do it for $5 USD.

8/10 Good

Cédric

Liked: Staff & service, property conditions & facilities
hotel sympa
Personnel très serviable et gentil. Emplacement très sympa, belle plage. La pression de la douche est inexistante et les draps et serviettes sont parfois tachés.
Stayed 2 nights in Dec 2019

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serviço muito bom! Estadia memorável!
O melhor do hotel é a disponibilidade e simpatia dos funcionários, bem como a sensação de estar num local que é só nosso :) Os quartos são razoáveis, com boas varandas. O hotel é muito cuidadoso com o controlo de mosquitos. As refeições são boas e não muito caras, mas a preparação é mesmo muito lenta (desesperante ao almoço). As piscinas são óptimas e a praia linda. Tamanho perfeito de hotel! O isolamento do hotel é grande, pelo que é necessário carro para sair. Recomendaria e voltaria!
Stayed 6 nights in Aug 2019

8/10 Good

isabelle

Liked: Cleanliness, staff & service
Les piscine sont très belles donnant sur la plage La chambre était bruyante Personnels super sympa
Stayed 3 nights in Aug 2019

10/10 Excellent

Ann-Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett härligt hotell med underbar personal och bra mat. Vi bodde här i sex dagar och stormtrivdes 😄
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt am Strand. Jeden Tag ein anderes Themenevent zum Essen. Super tolles Personal, man fühlt sich einfach wohl. Kein Geschäft im Hotel, man muss nach Page fahren/laufen (10 min/50min). Für einen entspannten Urlaub perfekt.
Stayed 6 nights in Mar 2019

4/10 Poor

BRIGITTE

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Anneli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra all incl
Riktigt bra. Fin mat och bra service.
Stayed 4 nights in Oct 2018

8/10 Good

Stefania

Liked: Cleanliness, staff & service
Disliked: Room comfort
Peccato per la camera......
Ottima location, grande disponibilità di tutto il personale, buona la ristorazione con menù poco vario per la formula all inclusive. Peccato la camera assegnataci....mobili vecchi, armadio fatiscente, bagno da ristrutturare....e per fortuna era la tipologia più costosa! Abbiamo chiesto diverse volte il cambio camera, e malgrado ci fossero camere libere, non c'è stato mai concesso. Solamente gli ultimi 3 giorni su 15 di soggiorno c'è stato proposto il cambio camera in quanto l'aria condizionata si era rotta. Totale mancanza di professionalità e disponibilità del guest relations che si occupava, in mancanza di un direttore, della supervisione dei servizi.
Stayed 15 nights in Dec 2017

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bra hotel. Hotellchefen bryr sig verkligen om sin gäster åker ärenden åt oss i stan anordnar roliga aktiviteter under vistelsen. Jätte mysiga rum. Fint område. Helt okej mat o frukost. Hade helst haft mer lokal mat på menyn. Men absolut värt pengen.
Stayed 3 nights in Nov 2017

2/10 Terrible

Bianca, Deutschland

Disliked: Staff & service, property conditions & facilities, room comfort
auf keinen Fall buchen !!!!!!!!!!!!!!!!
Keine Bettlaken und Kissenhüllen für eine Nacht und keine 24 Stunden Rezeption, stark abgewohntes Zimmer und vor allem altes und müffelndes Badezimmer. Klimaanlage ratterte, Stuhl fiel fast auseinander, Balkontüre konnte nicht abgeschlossen werden. Es gab kein Buffet und Diskussionen mit der Managerin, um für das Frühstück Saft gegen eine kleine Flasche Wasser einzutauschen kostenfrei. Es gab fast nie Wasser im Zimmer und Stromausfälle. Ich musste mich oft mit selbst gekauftem Trinkwasser aus Plastikflaschen waschen/duschen. Nach mehreren Beschwerden und vielen leeren Versprechungen der Managerin brach ich den Aufenthalt ab. Mir wurde untersagt, das Hotelgelände zu verlassen für ganze 5 Stunden. Obwohl mir 2 Tage lang vor anderem Personal zugesagt wurde, dass ich bei anhaltenden Beschwerden abreisen kann und 10 % erstattet bekomme und die restlichen Nächte nicht bezahlen muss. 7 Nächte wurden abgebucht zu 100 %. Selten und sehr schlechtes Internet. Anruf bei Expedia und Polizei wurde mir untersagt. Die Managerin hat viel versprochen, nichts eingehalten, mich hingehalten und angelogen. Und eingesperrt. Jedes Hotel ist besser als dieses !!!
Stayed 7 nights in Sep 2017

2/10 Terrible

uli

Disliked: Staff & service
Inakzeptabler Storno kurz vor Anreise
Wir hatten langfristig im Voraus gebucht, bestätigt und schon bezahlt! Wenige Tage vorher kam einfach ein Storno vom Hotel selbst ( dies wurde nicht einmal an das online- Buchungsportal weitergeleitet!). Da wir schon am Urlaubsort waren, konnten wir die Reise nicht mehr stornieren. Und - wer ist im Urlaub ständig online und checkt e-mails?- in Afrika noch dazu nicht überall verfügbar ! Eine kurzfristige Buchung eines Alternativhotels war unmöglich, (Hauptsaison Weihnachten! , für 10 Tage ! ) Wir haben uns vor Ort das Hotel unter Vorwand angesehen, dabei dann erfahren, dass es ein Managementwechsel zum Dezember 2015 gab. Die Preise sind seitdem höher und über unserem gebuchten.... Somit lässt sich unschwer vermuten, dass das neue Management uns deswegen einfach storniert hat, Es ist also definitiv nicht vertrauenswürdig! Und mit solchem Geschäftspartnern macht man definitiv keine Verträge! Eine Buchung dieses Hotels unter dem neuen Management ist daher absolut nicht zu empfehlen, wenn man nicht kurzfristig ohne Hotel dastehen und am Strand schlafen möchte!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Zanzibar
Sehr gut ! Wuerde ich weiter empfehlen. Direkt am Strand.

2/10 Terrible

Ricard, Barcelona, España

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Pequeño y aislado, y con mala gestión
Es un hotel pequeño, en una zona de Zanzibar poco turística. Para hacer cualquier actividad (snorkel, submarinismo) hay que ir en taxi a otras zonas. La playa de enfrente es preciosa, y hay una pequeña parte privada orientada a la piscina, donde uno se puede relajar tomando el sol tranquilamente. El problema es que al salir de la parte privada, y entrar en la parte pública siempre se acercan 2,3 o 4 personas intentando venderte excursiones. Son muy pesados, y al final ves que nadie sale a la parte pública para evitarlos. Otro problema es la marea: cuando baja, el agua se va muy lejos hasta casi el arrecife. También suele hacer viento (puede hacerse kite surf, aunque en el hotel no tienen). Las otras áreas públicas están muy bien (sala lounge, bar en piscina), y las piscinas son geniales y quedan resguardadas del viento. Hay masajista. La comida normal, tipo bufet con platos locales e italianos (es una cadena italiana). La pasta y la plancha se hace al momento. Se ofrecen cenas con langosta (no incluido en pensión completa, que están muy bien). Las habitaciones mal, con camas pequeñas (mido 1.84 y se me salían los pies) y colchones viejos. La limpieza era escasa (había arena al entrar en la habitación el primer día). Hay mucha diferencia entre las habitaciones de la piscina y los bungalows. Las primeras son muy básicas: la nuestra olía a humedad, era ruidosa y entraba luz de la escalera. Recomiendo bungalow, que es mucho más cómodo y amplio, y el baño es más completo. Todas tienen mosquitera en ventanas y en la cama. Hay agua caliente, excepto cuando se va la luz (una tarde/noche se fue varias veces la luz, por 10minutos, y no funcionaba la bomba del agua). No hay agua embotellada en la habitación, y si se pide en el bar/restaurante para llevar, la cobran (no incluído). No hay carteles de "no molestar/limpien la habitación", por lo que a menudo llamaban a la puerta para limpiar muy pronto (entre 8-9am) y nos despertaban. Al decirles que vinieran más tarde, se olvidaban y había que perseguirles para que limpiaran. Se veían algunas habitaciones con un papel colgado de la puerta, escrito a mano "do not disturb". El servicio de lavandería es poco profesional. Tardaron más, y estropearon 1 jersey. Contactar con el hotel es una odisea (no se puede conseguir e-mail ni teléfono, y el formulario de contacto de la web no está gestionado por ellos). Lo intenté en varias ocasiones para confirmar la reserva, pedir transporte delde el aeropuerto, y preguntar sobre excursiones, y me fue imposible (conseguí un número de sudáfrica, y de allá me pasaron a otro de Italia, hasta que me cansé). En caso de problemas (que los hubo), la dirección del hotel no es nada eficiente en resolverlos. La mayoría habla italiano, aunque hay una persona que habla español y otra habla inglés.