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The Parkgate Hotel

4.0 star property
Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Parkgate Hotel

Room
Spa treatment
Room
Exterior detail
Fitness facility

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    2 min walk
  • St. David's Hall
    4 min walk
  • Cardiff Castle
    5 min walk
  • Cardiff (CWL-Cardiff Intl.)
    34 min drive

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

Highlights

Air conditioning
Heating
LED TV
Bathrobes
Private bathroom
Hairdryer
Electric kettle
In-room safe
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

Highlights

Air conditioning
Heating
LED TV
Hairdryer
Private bathroom
Electric kettle
In-room safe
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Heating
LED TV
Hairdryer
Private bathroom
Electric kettle
In-room safe
Wardrobe
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Heating
LED TV
Hairdryer
Private bathroom
Electric kettle
In-room safe
Wardrobe
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Separate bedroom
Hairdryer
  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Air conditioning
Heating
LED TV
Hairdryer
Private bathroom
Electric kettle
In-room safe
Wardrobe
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Heating
Free cots/infant beds
LED TV
Separate bedroom
Bathrobes
Hairdryer
Separate bath and shower
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, free WiFi

Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
LED TV
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Cardiff

The Parkgate Hotel places you in the centre of Cardiff, steps from Principality Stadium and within a short 5-minute stroll of St. David's Hall. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .A pampering day can include deep-tissue massages and prenatal massages along with body wraps, body scrubs and mani/pedis. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. .Sights within a 10-minute walk of this 4-property class Cardiff City Centre hotel include Cardiff Castle and Cardiff International Arena.

What's nearby

  • Principality Stadium - 2 min walk - 0.2 km
  • Cardiff Castle - 5 min walk - 0.4 km
  • Cardiff International Arena - 8 min walk - 0.7 km
  • Cardiff Bay - 16 min walk - 1.4 km
  • Cardiff University - 19 min walk - 1.6 km

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 34 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Cottage - ‬2 min walk
  • ‪Lezzet - ‬1 min walk
  • ‪BrewDog Cardiff - ‬1 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

The Parkgate Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with a full-service spa
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The eco-certified The Parkgate Hotel also features dry cleaning/laundry services, a front desk safe, and a lift.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

  • 169 guestrooms or units
  • 6 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (111 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28.00 for adults and from GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Parkgate Hotel?

The Parkgate Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Parkgate Hotel?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The Parkgate Hotel on 16 Dec 2024 start from AU$192.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Parkgate Hotel?

The closest beach to The Parkgate Hotel is Barry Island Beach (12 km).

Is there a spa on site at The Parkgate Hotel?

Yep, there is an onsite spa at The Parkgate Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Parkgate Hotel serve breakfast?

Yeah, our travelers adore the buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Parkgate Hotel?

No, The Parkgate Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Parkgate Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Parkgate Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Parkgate Hotel?

No, pets are not allowed.

The Parkgate Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1176 out of 1544 reviews" "
Rating 8 - Good. 209 out of 1544 reviews" "
Rating 6 - Okay. 93 out of 1544 reviews" "
Rating 4 - Poor. 34 out of 1544 reviews" "
Rating 2 - Terrible. 32 out of 1544 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Arlene

Stayed 1 night in Aug 2024

10/10 Excellent

Nilam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in, we were two hours early! Just after check-in, I received a text letting me know that the room was ready, but we'd just chanced it! Lovely room, very comfortable bed.
Stayed 1 night in Aug 2024

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Stayed in room 521, very clean hotel however due to the wind, something kept banging outside (window, door?). We didnt go to the pool or wasnt asked about leisure facilities at reception. Heard it was 30 pound to use pool therefore we will never pay that.
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short worth it stay
Stayed 1 night in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Lovely hotel perfectly situated for the stadium. Comfortable room with a nice shower. Great self service breakfast which caters for all tastes.
Stayed 2 nights in Aug 2024

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The building and room are beautiful. The bed was nice and firm. However, one day prior to arriving, I received an email stating that no parking or even bag disposal at the hotel entrance was possible. The email did not include any other parking information. We parked in a city garage two blocks away and walked with our heavy luggage to the hotel entrance. Several steps led up to reception but no help was provided. At reception we asked about parking and were told the lot where we parked is prone to break ins by the homeless who squat there at night. We were directed to another lot. So we moved the car. All of this took place in the rain. We’ve traveled abroad for more than 20 years and have NEVER encountered a hotel that did not even allow for dropping off bags/have employees to help us to our room (up another several stairs). The experience severely impacted our opinion of this hotel - not in a positive way.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rob

Stayed 1 night in Aug 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous
Stayed 1 night in Aug 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre luxury
A very comfortable stay in the heart of the city close to Cardiff Central and the Principality Stadium.
Stayed 2 nights in Aug 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. There appeared to be a gym as well as a spa. The Principality Stadium (Cardiff Arms Park in old money) is literally across the road. In fact I was told Welsh Rugby Union own the hotel. Lovely old shopping arcades close by as well as plenty of shops. Numerous restaurants too. The only downside to the hotel is there is no parking. The nearest NCP (3 mins walk) charges £32 for 24 hours!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and good location
Stayed 3 nights in Jul 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautfiul Hotel! Located perfectly for Central Cardiff. The room was spacious, clean and decorated to a high standard, the toiletries and bathrobes were a lovely touch. One and only issue was we did order room Service for 11:30, got the email confirmation saying it would be there within 45mins. We waited up until 1am, but nothing ever showed up, so that was a shame.
Stayed 1 night in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, not cheap but worth it
Check in was excellent the room was ready when we arrived early. Located in the centre of the city. Easy walking to the castle, bars and restaurants. Staff were friendly. We stopped midweek so it was quiet outside. Not sure how it would be at weekend. I’ve knocked a point off due to the breakfast room running out of food on the second morning.
Stayed 2 nights in Aug 2024

2/10 Terrible

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor service at Parkgate Hotel
Compared to other similar standard hotels the check in was very poor. It was quiet, it was a Sunday and the staff were preoccupied as we stood there. We had booked spa treatments which they knew and were using the pool prior to check in time. But they still insisted we got dressed from having had our spa treatments and using the pool, and go back down six floors before we could access our room. If they offer treatments and use of the hydro pol before 3pm they should allow you to check in so you don’t have to get dressed after a day of relaxing. That is the whole point of a “spa experience” The treatments and use of the hydro pool is expensive and the suite we booked very expensive for one night but we won’t be going back.
Stayed 1 night in Jun 2024