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The Parkgate Hotel

4.0 star property
Eco-certified hotel with full-service spa and fitness centre

Photo gallery for The Parkgate Hotel

Reception hall
Luxury Suite | Living area
Exterior
Infinity pool
Deluxe Junior Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
The current price is AU$195
includes taxes & fees
5 May - 6 May

Explore the area

Map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Principality Stadium
    ‪3 min walk‬
  • Cardiff Castle
    ‪6 min walk‬
  • Cardiff International Arena
    ‪8 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Bathrobes
Electric kettle
Mobile key entry
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Electric kettle
Mobile key entry
Laptop workspace
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Electric kettle
Mobile key entry
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Electric kettle
Mobile key entry
Laptop workspace
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Air conditioning
Heating
LED TV
Separate bedroom
Private bathroom
Bathrobes
Separate bath and shower
Hairdryer
  • 66 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Separate bedroom
Separate bath and shower
  • 61 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Electric kettle
Mobile key entry
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Heating
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Bathrobes
Separate bath and shower
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
LED TV
Private bathroom
Hairdryer
Electric kettle
Mobile key entry
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Junior Suite

Highlights

Air conditioning
Heating
LED TV
Private bathroom
Hairdryer
Bathrobes
Electric kettle
Mobile key entry
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cardiff

The Parkgate Hotel places you in the centre of Cardiff, within a short 5-minute stroll of Principality Stadium and St. David's Hall. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .A pampering day can include deep-tissue massages and prenatal massages along with body wraps, body scrubs and mani/pedis. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. .Sights within a 10-minute walk of this 4-property class Cardiff City Centre hotel include Cardiff Castle and Cardiff International Arena.

What's nearby

  • Principality Stadium - 3 min walk - 0.3 km
  • Cardiff Castle - 6 min walk - 0.6 km
  • Cardiff International Arena - 8 min walk - 0.7 km
  • Cardiff Bay - 16 min walk - 1.4 km
  • Cardiff University - 19 min walk - 1.6 km

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Cottage - ‬2 min walk
  • ‪Lezzet - ‬1 min walk
  • ‪BrewDog Cardiff - ‬1 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

The Parkgate Hotel

Eco-certified hotel with full-service spa and fitness centre
The Parkgate Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. The eco-certified The Parkgate Hotel also features dry cleaning/laundry services and a front desk safe.

Smoking is allowed in designated areas at this 4-star Cardiff hotel.

  • 169 guestrooms or units
  • 6 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Parkgate Hotel offers 169 air-conditioned accommodations with a safe and a hairdryer. LED televisions are featured in guestrooms. This Cardiff hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Welsh

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 28.00 for adults and from GBP 14.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Parkgate Hotel?

The Parkgate Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Parkgate Hotel?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at The Parkgate Hotel on 5 May 2025 start from AU$195.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Parkgate Hotel?

The closest beach to The Parkgate Hotel is Barry Island Beach (12 km).

Is there a spa on site at The Parkgate Hotel?

Yep, there is an onsite spa at The Parkgate Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does The Parkgate Hotel serve breakfast?

Yeah, our travelers adore the buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Parkgate Hotel?

No, The Parkgate Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Parkgate Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Parkgate Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Parkgate Hotel?

No, pets are not allowed.

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1284 out of 1681 reviews
Rating 8 - Good. 223 out of 1681 reviews
Rating 6 - Okay. 108 out of 1681 reviews
Rating 4 - Poor. 36 out of 1681 reviews
Rating 2 - Terrible. 30 out of 1681 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel, very modern and great staff. Room comfortable but bathroom very cold.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff. Noisy drains and boilers....standard no VIP rewards
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with very friendly staff. A lovely place for a full service experience in the lovely city centre of Cardiff.
Stayed 5 nights in Jan 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure comfort and luxury
I absolutely love this hotel it’s the ultimate in comfort and luxury. Never fails me. I’ve stayed with friends, with my partner and even on my own as a little treat.
Stayed 1 night in Dec 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, shame about the view
Had a lovely overnight stay with the wife at the Parkgate Cardiff. Excellent location near Central Station and just off St Mary's Street with all its pubs and restaurants. Room was lovely and clean, although we were on the 4th floor, the window in the room looked like it could do with replacing, was draughty and dated with a very limited view towards the city centre. Breakfast in the morning was amazing though. Would stay there again and hope for a better view next time.
Stayed 1 night in Jan 2025

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, all the staff we encountered were excellent. Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Joanna

Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Perry Ng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Wayley

Stayed 2 nights in Jan 2025

10/10 Excellent

Wayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff were amazing and helpful. The room was very nice. Would definitely come back to this hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself was beautiful and the rooms were fantastic. The spa was nice and the location is perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Margaret

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rhys

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkgate is a great place to stay for a day or two in Cardiff. Walking distance from Cardiff Market, Castle and high street. Great food options and shopping nearby. The staff was great and very helpful. The spa (which is a separate business located in the hotel) wasn’t our favorite but the hotel itself is great. Definitely recommend.
Stayed 1 night in Jan 2025

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware for random charge by the night shift team
We had a good stay at the park gate. This was our 2nd visit. We requested feather free pillows and upon the arrival the lady at reception didn't know so asked a colleague who confirmed they were all foam which was fine. The rooms themselves are all lovely. We did find some hair in the shower left from previous persons but apart from that the room was spotless. We found it hard to regulate the room temp one minute was boiling the next was cold. Final then on checkout we had noticed that we had received a £185 charge on our card. I asked the lady at checkout why and she was not able to answer so called over her manager Richard. Richard proceeded to tell us the night shift accidentally charged us and that the refund would be issued in 2 to 3 days. The worst part about it is the word sorry didn't leave any of the staffs mouths they just said thanks for understanding. If you have made a mistake guys. Apologize it doesn't take much. If I was the owner of this hotel I would reconsider my reception team as they have poor knowledge of the hotel and lack etiquette
Stayed 1 night in Dec 2024