See all properties
Save

Hotel Kenzi Tower

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa
VIP Access

Photo gallery for Hotel Kenzi Tower

Indoor pool
2 restaurants, lunch served
2 restaurants, lunch served
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Pet-friendly
  • Gym
  • Spa
The current price is AU$250
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
Twin Center - Centre des Affaires, Boulevard Zerktouni, Casablanca, 20100
  • Casablanca Twin Center
    ‪1 min walk‬
  • Place Mohammed V
    ‪2 min drive‬
  • Hassan II Mosque
    ‪5 min drive‬
  • Casablanca (CMN-Mohammed V)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room ,King Size Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room ,King Size Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Premium Room ,2 Queen Size Beds, City and Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room ,2 Queen Size Beds, City and Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Prestige Suite,King Size Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Prestige Suite,King Size Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite, King Size Bed, City and Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Suite, King Size Bed, City and Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite ,King Size Bed ,City View ( coin salon)

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite ,King Size Bed ,City View ( coin salon)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room ,King Size Bed, City and Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room ,King Size Bed, City and Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room, Queen Size Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, Queen Size Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Privilege Room ,2 Queen Size Beds,City View

Premium bedding, pillow-top beds, minibar, in-room safe

Privilege Room ,2 Queen Size Beds,City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Lobby

Suite Hotel Casa Diamond

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (791)
The price is AU$173
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Suite Hotel Casa Diamond

About the area

Casablanca

A luxury stay in the heart of Casablanca awaits you at Hotel Kenzi Tower. Within steps you'll find Casablanca Twin Center and Twin Center Shopping Center. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include Thai massages, hydrotherapy and mani/pedis along with access to the sauna and hot tub. The fine-dining restaurant, SENS, is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 3585 square feet (333 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Casablanca City Center hotel include Hassan II Mosque and Ain Diab Beach.

What's nearby

  • Casablanca Twin Center - 1 min walk - 0.1 km
  • Place Mohammed V - 2 min drive - 2.2 km
  • Marina Casablanca - 4 min drive - 3.5 km
  • Central Market of Casablanca - 4 min drive - 3.0 km
  • Hassan II Mosque - 5 min drive - 4.8 km

Getting around

  • Casablanca Mers Sultan Station - 10 min drive
  • Hassan II Avenue Station - 13 min walk
  • Casablanca (CMN-Mohammed V) - 37 min drive

Restaurants

  • ‪SKY28 - ‬1 min walk
  • ‪Venezia Ice - ‬2 min walk
  • ‪Amistad - ‬4 min walk
  • ‪Le louvre café - ‬3 min walk
  • ‪Le Noble - ‬3 min walk

About this property

Hotel Kenzi Tower

Luxury hotel with 2 restaurants and full-service spa
Hotel Kenzi Tower offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 3585 square feet (333 square metres) and includes a conference centre. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Hotel Kenzi Tower. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available.

This 5-star Casablanca hotel is smoke free.

  • 1 building
  • 237 guestrooms or units
  • 28 levels
  • 2 dining venues
  • 3585 sq ft of conference space
  • 333 sq. m of conference space
  • Built in 1990
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Kenzi Tower offers 237 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Casablanca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Arabic, English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 7 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • INSENSE
  • SENS

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (3,585 square foot of space)

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per day
  • Weight limit: 4 lb per pet

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per day.
  • Free cots (infant beds)!

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.66 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 7 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Pet fee: EUR 50 per pet, per day
  • Rollaway bed fee: EUR 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Kenzi
Hotel Kenzi Tower
Hotel Kenzi Tower Casablanca
Kenzi Tower
Kenzi Tower Casablanca
Kenzi Tower Hotel

Frequently asked questions

What is the cancellation policy at Hotel Kenzi Tower?

Hotel Kenzi Tower offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Kenzi Tower?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Kenzi Tower on 4 Apr 2025 start from AU$237.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Kenzi Tower?

Yep, Hotel Kenzi Tower has a free self car park and free valet parking.

Are there any beaches close to Hotel Kenzi Tower?

The closest beach to Hotel Kenzi Tower is Ain Diab Beach (5.6 km).

Is there a spa on site at Hotel Kenzi Tower?

Yep, there is an onsite spa at Hotel Kenzi Tower. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Hotel Kenzi Tower have a pool?

Hotel Kenzi Tower has an indoor pool. The pool is open 7:00 AM to 11:00 PM.

What luxury perks are available at Hotel Kenzi Tower?

Hotel Kenzi Tower features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hotel Kenzi Tower a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Kenzi Tower.

Is Hotel Kenzi Tower family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Kenzi Tower is a hit with families.

Does Hotel Kenzi Tower serve breakfast?

You bet, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Kenzi Tower?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Kenzi Tower?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Kenzi Tower?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Kenzi Tower Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 269 out of 610 reviews
Rating 8 - Good. 199 out of 610 reviews
Rating 6 - Okay. 82 out of 610 reviews
Rating 4 - Poor. 30 out of 610 reviews
Rating 2 - Terrible. 30 out of 610 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The view from our room was amazing! It was very clean and the size of the room was super spacious. They offered a buffet for every meal on the 2nd floor throughout the day (an additional charge), but the food was great! One member of my group decided to use the spa and said the massage was the best they ever had. We had lunch at the buffet and the food was delicious and authentic. For dinner we had drinks first at the sky bar which had AMAZING views of the mosque lit up at sunset/night. We then went down one floor to their sky restaurant which also had great service and fine dining. I later ordered a bottle of wine with room service and they delivered it within 5 minutes. Since we were tired from our travels and only stayed a day at this hotel we really didn't have time to leave the hotel, but with all the amenities and great service, why would we!?! However, we did go to see the mosque which was a 10 minute cab ride away. We didn't get a chance to see Rick's Cafe, but that was also about a 10 minute cab ride away. Everything about this place seemed luxurious and the service was exceptional, which definitely elevated the experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Monica Leon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Mohsin at reception made our stay very comfortable The lady breakfast chef is amazing as well always smiling Thank you
Stayed 3 nights in Nov 2024

10/10 Excellent

Driss

Liked: Cleanliness, staff & service, property conditions & facilities
The best service i ever experienced, on the reception they have mohamed and mohssine who have been good and very efficient and very welcoming, on the restaurant yassine was very welcoming too. they changed my room after a small issue in the smell, it was very good two nights. The only issue was the breakfast buffet needed more option and more freshness
Stayed 1 night in Nov 2024

10/10 Excellent

Christo

Stayed 6 nights in Nov 2024

10/10 Excellent

haidar

Stayed 3 nights in Oct 2024

8/10 Good

Amina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Mohamad

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The worse hotel I had stay at It’s too old, smells bad, rooms should be renovated!! 15 min is the average time to get in the elevator! The gym is empty of machines, and still what they have are rusty!!! Bed sheets were clean, but there is a bad odor coming from the floor!!! Yet, the staff was super kind and supportive
Stayed 4 nights in Oct 2024

2/10 Terrible

Mustapha

Stayed 1 night in Oct 2024

8/10 Good

Rogers, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

SANJEEV

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un-Impressive Hotel
Very diaplated state of affairs. Looks very old and run down hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Karim

Liked: Staff & service, property conditions & facilities
Super
Stayed 2 nights in Sep 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view , awesome roof top bar. Great for short and business trips
Stayed 1 night in Sep 2024

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel
Stayed 3 nights in Sep 2024

6/10 Okay

HAMDANE

Stayed 1 night in Aug 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice spa hotel - just offers massage services with terrible pool. Formerly grand hotel is run down and dilapidated in many areas. Outrageous $200US for moldly-smelling 2 queen bed room with view. No hot water! Pool unheated and unusable. Hot tub was barely luke warm with peeling plastic. Mediocre 2nd fl restaurant but top floor looks okay. The worst: Our sheets were not changed from previous guest and they were slow to change rooms. Second room marginally better. Mgmt was courteous with complaint and comped dinner, but did not reduce room. Paid double what an all inclusive elegant Riad cost with excellent meals. Absolutely no recommendation from me.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Hanane

Stayed 2 nights in Aug 2024

6/10 Okay

Karam

Travelled with group
Disliked: Staff & service
Rooms are no comfort to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The restauran in the top has beautiful view and good . The ambient really good . The drinks a little be over price but I think it is because of the view .
Stayed 3 nights in Aug 2024

10/10 Excellent

Abdoullahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing Hotel. My wife and I just got married and decided to use Kenzi Hotel as part of our Honeymoon. Amazing staff, very professional and attentive. Also they provided and amazing room and experience, we will definitely come back next time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ali, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Kenzi was an amazing experience, you are welcomed with smiles and happy faces, management were so kind and very supportive, I was upgraded and treated with care. Thank you all for an amazing experience. PS: facilities are excellent, gym, pool, spa, restaurants, amazing views all over.
Stayed 2 nights in Aug 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recently had the pleasure of staying at Hotel Kenzi Tower, and I couldn't be more satisfied with my experience. From the moment we arrived, the staff were incredibly welcoming. The location was perfect, especially the coach Haitamkerm who speaks perfect English. Thank you
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Look further
We were very disappointed in the service we received from the start to the end. The other comments made int seem like this was a 5 star resort and spa. The pool is has no restaurant and viewing area. Would not consider it a pool at all. The location is not the best. The room was very musty and smelled like they were trying to cover up old smells. The bathroom sinks backed up. The staff was not very friendly. Overall extremely unhappy with the entire experience. This is not close to a 5 star hotel in my opinion.
Stayed 2 nights in Aug 2024