6/10 Okay
Kaiwen
Travelled with partner
9 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
When we arrived, there was no free water in the room, so we had to grab a mini fridge water as we were in a rush to head out.
The first night, our room lock locked us out when we tried to get in around midnight.
It took the night staff about 1.5 hours to resolve it.
The night staff was apologetic and promised she would let the manager know about this and make sure we are "taken care of" during this stay.
There was no "taken care of" - we were charged for the mini fridge water; there were no complimentary drinks or discount offered; the morning staff that checked us out did not acknowledge the incident - did not sympathize or apologize when we mentioned the incident and only said "yeah we try to keep the locks updated".
The morning staff also appeared clueless and unhelpful when we asked if there are areas to walk around for some nature or town nearby or short drive away.
I did not expect this level of bad service and communication for this price.
Kaiwen
Stayed 2 nights in Nov 2024