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Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property
Luxury hotel with full-service spa and free valet parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Le Eminence Hotel Convention & Resort Ciloto - Puncak

Outdoor pool
Lobby
Minibar, in-room safe, desk, blackout curtains
Terrace/patio
View from property

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253
  • Cipanas Presidential Palace
    4 min drive
  • Kebun Raya Cibodas
    5 min drive
  • Cibodas Botanical Gardens
    11 min drive

Room options

View all photos for Junior Suite Twin

Minibar, in-room safe, desk, blackout curtains

Junior Suite Twin

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Deep-soaking bath
Hairdryer
Minibar
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite Queen

Minibar, in-room safe, desk, blackout curtains

Junior Suite Queen

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Deep-soaking bath
Hairdryer
Minibar
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cipanas

A luxury stay in Cipanas awaits you at Le Eminence Hotel Convention & Resort Ciloto - Puncak. You'll be 3.2 km (2 mi) from Kebun Raya Cibodas and 4.7 km (2.9 mi) from Cipanas Presidential Palace. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Eminence Spa can include body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club and gym as well as access to bike hire and aerobics classes. Business travelers can take advantage of 15 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Cipanas hotel, you'll be 21.8 km (13.5 mi) from Taman Safari Indonesia.

What's nearby

  • Cipanas Presidential Palace - 4 min drive
  • Kebun Raya Cibodas - 5 min drive
  • Puncak Tea Plantation - 7 min drive
  • Cibodas Botanical Gardens - 11 min drive
  • Taman Safari Indonesia - 27 min drive

Getting around

  • Ciomas Station - 31 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 146 min drive

Restaurants

  • ‪Roofpark Cafe & Restaurant Puncak - ‬14 min walk
  • ‪Sate Kambing Hanjawar - ‬6 min walk
  • ‪Nicole's Chocolaterie - ‬11 min walk
  • ‪Bumi Aki Restaurant - ‬3 min drive
  • ‪AMEN Group Restaurant - ‬8 min walk

About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

Luxury hotel with full-service spa and free valet parking
Le Eminence Hotel Convention & Resort Ciloto - Puncak offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 15 meeting rooms. A rooftop terrace, spa services, and a complimentary children's club are also featured at the luxury Le Eminence Hotel Convention & Resort Ciloto - Puncak. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Cipanas hotel.

  • 379 guestrooms or units
  • Kid's club (free)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Le Eminence Hotel Convention & Resort Ciloto - Puncak offers 379 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Eminence Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Arabic, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 1,900,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Veranda

Family friendly

  • Arcade/game room
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Eminence Hotel Convention & Resort Ciloto - Puncak

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 100000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 1900000 for adults and from IDR 100000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sahid Eminence Hotel Convention Resort Cipanas
Sahid Eminence Hotel Convention Resort
Sahid Eminence Convention Cipanas
Sahid Eminence Convention
Le Eminence Hotel Convention & Resort Ciloto - Puncak Hotel
Le Eminence Hotel Convention & Resort Ciloto - Puncak Cipanas

Frequently asked questions

What is the cancellation policy at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Le Eminence Hotel Convention & Resort Ciloto - Puncak offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Yep, Le Eminence Hotel Convention & Resort Ciloto - Puncak has free valet parking.

Is there a spa on site at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Yep, Eminence Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have a pool?

Le Eminence Hotel Convention & Resort Ciloto - Puncak has an outdoor pool.

Is Le Eminence Hotel Convention & Resort Ciloto - Puncak family-friendly?

You bet! With amenities such as a free children's club, a playground and an arcade, it's no surprise that Le Eminence Hotel Convention & Resort Ciloto - Puncak is a hit with families.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

No, pets and service animals are not allowed.

Le Eminence Hotel Convention & Resort Ciloto - Puncak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 5 out of 40 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
Stayed 2 nights in Nov 2020

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent.there is wonderful view.very modren rooms
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
Stayed 2 nights in Sep 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Soud, Oman Muscat

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Stayed 4 nights in Jun 2018

8/10 Good

TARIQ

Disliked: Cleanliness
Good location normal hotel
The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best, if not the best hotel in Puncak
Amazing stay at a quiet location with wonderful weather
Stayed 3 nights in Dec 2017

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اجمل منتجعات بونشاك عالاطلاق
المكان جميل و خلاب و الإطلالة ساحرة
Stayed 3 nights in Nov 2017

8/10 Good

salh

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel at puncak.
Very nice environment around the hotel. There is a small river with clean water.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with incredible view
It was nice and clean hotel. Location and view was best in Jabal. I really recommend the hotel. Good staffs and kitchen chef.
Stayed 2 nights in Aug 2017

2/10 Terrible

Saad, Riyadh

Disliked: Staff & service, property conditions & facilities
Terrible experience
The hotel was below my expectations honestly. The only I liked about the hotel is the room view. First of all, the the housekeeping is bad. They didn't clean my room 2 days in a row and one day was half cleaned. The breakfast is little and not enough for everyone and it's cold and not many choices. I won't come here again.
Stayed 5 nights in Jul 2017

6/10 Okay

Thio

Disliked: Cleanliness, staff & service, room comfort
Not recommended
very slow response when I want to check in. The room floor also not clean.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice but no wifi
The worst wifi ive ever try😤😤😤it was very bad I didn't work at all! Break fast was not bad. Room service only have a limited dish. Berger or club sanwitch. And its not tasty olso. But the view was realy great facing the river and the rice feald

8/10 Good

adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز ولكن يعيبه المبالغة في سعره يحتاج لعناية أكبر اطلالاته جميلة الفطور يحتاج للتنويع
Stayed 1 night in Dec 2019

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S A
ايجابيات الفندق : اطلاله ممتازه غرف وسيعة خدماته ممتازه متوفر فيه معسلات في مطعم السطح الجلسه فيه ممتازه سلبياته : يقع في منطقة شيبدناس بعيد جدا عن الاماكن الي يحتاجها السائح يعني اذ بتروح سفاري او البقالة السعودية تحتاج ساعة على الاقل رايح وساعة راد هاذا اذا الطريق سالك اما اذا الطريق مزدحم ٤ ساعات ع الاقل ، عيبه بعيد جدا بعد ماتطلع الجبل تنزل على منطقة شيبدناس هذا اكبر عيب فيه ولا باقي الفندق ممتاز جدا للي مايبي يروح ولا يجي
Stayed 5 nights in Jul 2019

8/10 Good

JAHJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Termasuk hotel terbaik di puncak, fasilitas dan viewnya bagus
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
روعة
فندق رائع جدًا وذو إطلالة خيالية
Stayed 2 nights in Jul 2018

6/10 Okay

Ibraheem

Liked: Cleanliness, staff & service
اقامتي كانت مريحة وفندق جميل يعيب عليه الزحمة عند المصاعد والخدمة سيئة في الغرف
Stayed 5 nights in Jul 2018