4/10 Poor
Steven, Richmond
Travelled with partner
20 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Up to date. Not perfect but nice. The bath tub was very old and stained horribly. My wife refused to use it. The bed was the absolute worst bed we have ever slept on, period. The first night was horrendous. The mattress was very lumpy. The spings squeaked and squaked at every single move made and the gawd awful "ka-doing" sound made it impossible to sleep. All of those noises were extremely amplified by the vinyl flooring. Worst night sleep and the next morning our backs hurt so bad we almost searched for a local chiropractor. We even considered checking out 3 days early. Talked to the desk clerk who was very sympathetic and sent maintenance to the room at some point that day while we were gone. We were very hesitant about spending another night but thought we would give it a second chance. Maintenance did something to the bed as it was no longer lumpy and didn't squeak or squawk at every move. It was almost tolerable except for when one of us would get up that gawd awful "ga-doing" noise was still there so any major move it would make the noise It was literally like sleeping on two metal filing cabinets. We got so little sleep that we checked out over 30 hours early at the cost of no refund for the unused day and night just so we could break up the 10 hour drive home because we knew we wouldn't make it home if we would have left when we had originally planned. Going to those metal bed frames was a horrible idea especially when you need mattresses.
Steven
Stayed 3 nights in Oct 2024