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Renaissance Dallas Richardson Hotel

4.0 star property
Hotel with 3 restaurants, steps from Eisemann Center for the Performing Arts

Photo gallery for Renaissance Dallas Richardson Hotel

1 bedroom, in-room safe, desk, blackout curtains
Exterior
1 bedroom, in-room safe, desk, blackout curtains
Cocktail bar
3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available
  • Pet-friendly
  • Housekeeping
  • Bar
The current price is AU$216
includes taxes & fees
18 Apr - 19 Apr

Explore the area

Map
900 E Lookout Dr, Richardson, TX, 75082
  • Eisemann Center for the Performing Arts
    ‪1 min walk‬
  • University of Texas at Dallas
    ‪5 min drive‬
  • Galleria Dallas
    ‪10 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

50-inch Smart TV with satellite channels, TV, Netflix

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Sofa bed
Separate bedroom
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

50-inch Smart TV with satellite channels, TV, Netflix

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Sofa bed
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

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About the area

Richardson

At Renaissance Dallas Richardson Hotel, you'll be 0.1 km (0.1 mi) from Eisemann Center for the Performing Arts and 4.8 km (3 mi) from University of Texas at Dallas. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, The R., serves American cuisine and is open for breakfast, lunch and dinner. After 5 is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the gym and Hot tub. 30392 square feet (2823 square metres) of event facilities include 23 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also valet parking, along with the convenience of a bus station shuttle. .Sights within a 10-minute drive of this 4-property class Richardson hotel include WhirlyBall and Richland College.

What's nearby

  • Eisemann Center for the Performing Arts - 1 min walk - 0.1 km
  • CityLine - 3 min drive - 2.8 km
  • Methodist Hospital Campus for Continuing Care - 3 min drive - 2.8 km
  • University of Texas at Dallas - 5 min drive - 4.9 km
  • Galleria Dallas - 10 min drive - 14.6 km

Getting around

  • Galatyn Park Station - 2 min walk
  • Dallas Union Station - 18 min drive
  • Dallas-Fort Worth International Airport (DFW) - 32 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Velvet Taco - ‬19 min walk
  • ‪Panera Bread - ‬19 min walk
  • ‪Fox & Hound - ‬2 min drive
  • ‪Wendy's - ‬17 min walk

About this property

Renaissance Dallas Richardson Hotel

Hotel with 3 restaurants, steps from Eisemann Center for the Performing Arts
Renaissance Dallas Richardson Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 23 meeting rooms are available. Event space at this hotel measures 30392 square feet (2823 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Renaissance Dallas Richardson Hotel. For a fee, parking is available.

This 4-star Richardson hotel is smoke free.

  • 1 building
  • 335 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 30392 sq ft of conference space
  • 2823 sq. m of conference space
  • Built in 2001
  • Deli
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Renaissance Dallas Richardson Hotel offers 335 accommodations with a safe and coffee/tea makers. 50-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Richardson hotel provides wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish, Ukranian

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Secured, covered parking on site (USD 15 per day)
  • Valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • After 5
  • Before 5
  • The R.

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 23 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (30,392 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 50-inch smart TV with premium satellite channels
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Covered self-parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 5:00 AM to 10:00 PM
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dallas Renaissance Hotel Richardson
Dallas Renaissance Richardson
Dallas Richardson Hotel
Renaissance Dallas Richardson
Renaissance Dallas Richardson Hotel
Renaissance Hotel Richardson
Renaissance Richardson Dallas Hotel
Renaissance Richardson Hotel
Richardson Renaissance
Richardson Renaissance Hotel
Renaissance Richardson
Renaissance Dallas Richardson
Renaissance Dallas Richardson Hotel Hotel
Renaissance Dallas Richardson Hotel Richardson
Renaissance Dallas Richardson Hotel Hotel Richardson

Frequently asked questions

What is the cancellation policy at Renaissance Dallas Richardson Hotel?

Renaissance Dallas Richardson Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Dallas Richardson Hotel?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at Renaissance Dallas Richardson Hotel on 18 Apr 2025 start from AU$215.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Dallas Richardson Hotel?

Yep, Renaissance Dallas Richardson Hotel has a secured covered self car park with in/out privileges for USD 15 per day.

Does Renaissance Dallas Richardson Hotel have a pool?

Renaissance Dallas Richardson Hotel has a pool and an indoor pool. The pool is open 5:00 AM to 10:00 PM.

What luxury perks are available at Renaissance Dallas Richardson Hotel?

Renaissance Dallas Richardson Hotel features an indoor pool, 1 hot tub and 3 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Renaissance Dallas Richardson Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Renaissance Dallas Richardson Hotel.

Is Renaissance Dallas Richardson Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Renaissance Dallas Richardson Hotel is a hit with families.

Are there hot tubs in the rooms at Renaissance Dallas Richardson Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Renaissance Dallas Richardson Hotel serve breakfast?

Sure does, breakfast is available daily.

Is there a free airport shuttle available at Renaissance Dallas Richardson Hotel?

No, Renaissance Dallas Richardson Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Dallas Richardson Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Dallas Richardson Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Renaissance Dallas Richardson Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 650 out of 1067 reviews
Rating 8 - Good. 199 out of 1067 reviews
Rating 6 - Okay. 104 out of 1067 reviews
Rating 4 - Poor. 59 out of 1067 reviews
Rating 2 - Terrible. 55 out of 1067 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Asheesh Kumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was great for a one-day visit. Not the best amenities from a luxury point of view. But overall good place to choose.
Stayed 1 night in Dec 2024

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and welcoming
Stayed 1 night in Dec 2024

10/10 Excellent

Caroline

Stayed 1 night in Dec 2024

2/10 Terrible

Vincent

Didn’t have my room
Stayed 1 night in Dec 2024

10/10 Excellent

Gina

Stayed 1 night in Nov 2024

2/10 Terrible

denise

Stayed 1 night in Dec 2024

10/10 Excellent

Billy

Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and spacious
Staff and facilities were TOP NOTCH. Friendly, courteous, and accommodating. The room was spacious and very comfy. I enjoyed my stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

robert

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

lindsey

Stayed 1 night in Nov 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
goood stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
A pretty big group of us stayed here. We were in town for a soccer tournament. All staff I encountered were friendly and helpful. We had a wonderful time. The rooms were clean. The pool area was nice and pool was clean. Lobby was beautiful and well kept. 10/10 recommend! Will definitely be staying there if we are in the area again! I did not eat at the restaurant or breakfast buffet, but I heard good things about both. Bar service was quick & friendly!
Stayed 2 nights in Dec 2024

10/10 Excellent

Marjorie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Jose G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is my third time in RS when visiting Tichardson and won’t be my last
Stayed 2 nights in Nov 2024

10/10 Excellent

Danny, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2024

2/10 Terrible

Kristy, Dallas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Renaissance hotels PHONE Customer Service understands the meaning of Customer Service. They resolved this odd experience. Renaissance hotels have been my family’s favorite choice for over 30 years. Been going since I was a kid, and once I became an adult. This experience was so abnormal for their high standards. The room did not have the tub style that was detailed and I was looking forward too. The manager at the front desk was unprofessional and offensive. When I asked for a refund for the one additional night, she asked me if I had used the bathroom while I was in the room. All I could do was pause and say, “Excuse me? If you need to know, I used the toilet and the sink to wash my hands, but not the tub because it was not what I thought.” All she said back was, if you knew it when you came here we could have refunded you before you checked in. I was confused and asked, “How would I know the room did not match the detailed description if I did not go in it?” Then she asked the restroom question again. I was done. Left the hotel quietly, knowing I wasn’t going to use the additional night I had booked. All this because of Manager’s customer service. All other employees were amazing and kind. When the wonderful valet employee brought our SUV around, I told my husband how disappointed and astonished I was at the manager’s unprofessional and distasteful choice of words. He called Renaissance Customer Service. They humbly apologized and compensated the night unused. Thank you!!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Alif

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 2 nights in Nov 2024

8/10 Good

Kiauna

Liked: Cleanliness, staff & service
Bathroom was a little outdated but property was nice otherwise.
Stayed 2 nights in Nov 2024

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and extremely quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Hector, LAREDO

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

LATOYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024