2/10 Terrible
Sudhanshu
30 Dec 2024
Disliked: Staff & service, amenities
I would suggest to stay away from Hotel Saptagiri. I had one night stay Dec 24/25th. I had five hours time at the hotel checking in at 5 PM and check out at 11.00 PM as I had flight for Washington, DC. I paid for room with double bed, meals, airport drop. The hotel denied me free meal, airport drop, refusing my confirmed advance fully paid booking. They harassed, threatened me, held hostage, forced to pay Rs 400 for airport drop. They did not give receipt for money paid but gave a letter that this money was toward room advance which was entirely paid by me before hand. Also for the food from restaurant forced me to pay and gave the receipt of the Kian restaurant which they operate in own property from where they serve food. But it does not bear the name of Saptagiri but Kian. I would suggest that Expedia should hold them accountable. They cheat, violate, act as local ruffians Thugs. I was in that property for five hours to rest before my flight to Washington, D.C. but I was on phone trying to reach Expedia for help. Unfortunately, Expedia India did not respond to my desperate phone calls when I was in trauma, agony, felt threatened for my security in the hotel premises. I make bookings with the trust over the years underpinned on experience of Expedia USA. This booking was made accidentally on Expedia.co.in as i made this booking while in India and it took me to theIndian website without my knowledge. This was horrible, experience.
Sudhanshu
Stayed 1 night in Dec 2024