2/10 Terrible
Ciaran
23 Oct 2024
Disliked: Property conditions & facilities, room comfort
Poor Room - false advertising
I did not receive the room I booked and was charged extra for it.
1. booked a standard double room, paid extra for same and received a Pod Room. reception confirmed same - therefore I expect a refund on the difference !
2. carpet is rotting along the bathroom wall, smell of mould and must. carpet ripped and coming apart
3. view from the window is of refuse dumped approx 3 feet from the window, couldn't leave window open for fear of rodents coming in - pics .
4. the bathroom is not the bathroom for the room I booked. i specifically wanted a shower, not a shower over a bath!
5. half of the TV channels did not work - uk tv channels not working !
Not worth €350 euros, the Hotels.com website is falsely advertising rooms at this hotel for a higher price - this is illegal and misleading to guests. I do expect that I recieve a refund for the overcharge and for the poor quality room and misleading service that was sold to me.
Ciaran
Stayed 1 night in Oct 2024