2/10 Terrible
Cheryl
Travelled with family
26 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor and broken fitness facilities; no breakfast
We were disappointed in the services promised for fitness facilities and breakfast.
One of the main reasons we We choose this hotel because the profile said ir had fitness facilities. The images looked like it had gym equipment.
When we arrived we looked everywhere for the gym but could not find it. When we asked staff about it they told us they only have an “outdoor gym” that may not be operating because they had rainy weather. We finally found the equipment outside. There were two pulley operated machines but one was not useable because the cable was broken. Someone had manually tied the cable but it still had no tension so the machine was not usable.
We used the in house travel agents to book our airport transfer on the last day. They said we had to leave at 6:45 and it would take about 3-4 hours to get to Split airport. Because the breakfast opened at 7am, they said the hotel could provide us with a boxed breakfast. I arranged a box breakfast with the hotel reception the day before, giving them our room number. Number of occupants and time of depature. Unfortunately when we checked out the next day the lady at receptions said they did not have a breakfast for us and that another family who checked out earlier took our breakfast. I understand that musk takes happen so I asked if she could simply get us some yogurt, fruit and bread for our long journey but she said she can’t. I found this confusing as I knew there were staff one flore below preparing breakfast.
Cheryl
Stayed 4 nights in Aug 2024