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Holiday Inn El Paso West - Sunland Park, an IHG Hotel

3.0 star property
Hotel with free parking, a quick walk to Sunland Park Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Exterior
Exterior
Outdoor pool
Standard Room, 1 King Bed with Sofa bed
Premium bedding, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Breakfast available
  • Pool
  • Parking included
The price is AU$166
includes taxes & fees
3 Jan - 4 Jan 2025

Explore the area

Map
900 Sunland Park Drive, El Paso, TX, 79922
  • Bob-O's Family Fun Center
    5 min walk
  • Baskin-Robbins
    2 min walk
  • El Paso Bus Station
    8 min drive
  • El Paso, TX (ELP-El Paso Intl.)
    20 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2024
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express El Paso - Sunland Park Area, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.7 out of 5, Exceptional, (905)
The price is AU$230
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Holiday Inn Express El Paso - Sunland Park Area, an IHG Hotel

About the area

El Paso

At Holiday Inn El Paso West - Sunland Park, an IHG Hotel you'll be within just a 10-minute stroll of Bob-O's Family Fun Center and Sunland Park Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .Nine Hundred Bar & Grill is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. .Sights within a 10-minute drive of this 3-property class El Paso hotel include Western Playland Amusement Park and University of Texas at El Paso.

What's nearby

  • Sunland Park Mall - 10 min walk
  • Sunland Park Racetrack and Casino - 3 min drive
  • Western Playland Amusement Park - 3 min drive
  • University of Texas at El Paso - 7 min drive
  • Sun Bowl Stadium - 8 min drive

Getting around

  • El Paso Union Depot - 8 min drive
  • El Paso International Airport (ELP) - 20 min drive

Restaurants

  • ‪Sunland Park Racetrack & Casino - ‬3 min drive
  • ‪Whataburger - ‬17 min walk
  • ‪Corner Bakery Cafe - ‬14 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪The Greenery - ‬10 min walk

About this property

Holiday Inn El Paso West - Sunland Park, an IHG Hotel

Hotel with free parking, a quick walk to Sunland Park Mall
Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park, an IHG Hotel. Self parking is free. A complete renovation of Holiday Inn El Paso West - Sunland Park, an IHG Hotel was completed in January 2024.

This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers 175 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nine Hundred Bar & Grill

Things to do

  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (97 centimetre high)
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 15 for adults and USD 7.50 to 15 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn El Paso Sunland Park Drive I-10 West
Holiday Inn Sunland
Holiday Inn Sunland Drive
Holiday Inn Sunland Drive Hotel
Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
Country Inn Carlson El Paso Sunland Park TX
Country Inn Carlson Sunland
Country Carlson El Paso Sunland Park TX
Country Carlson Sunland
Holiday Inn Sunland Park Hotel
Paso West Sunland Park, An Ihg
Holiday Inn El Paso West Sunland Park
Holiday Inn El Paso West - Sunland Park, an IHG Hotel Hotel
Holiday Inn El Paso West - Sunland Park, an IHG Hotel El Paso

Frequently asked questions

What is the cancellation policy at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

Holiday Inn El Paso West - Sunland Park, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Holiday Inn El Paso West - Sunland Park, an IHG Hotel on 3 Jan 2025 start from AU$165.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

Yep, Holiday Inn El Paso West - Sunland Park, an IHG Hotel has a free self car park.

Does Holiday Inn El Paso West - Sunland Park, an IHG Hotel have a pool?

Holiday Inn El Paso West - Sunland Park, an IHG Hotel has an outdoor pool.

What makes Holiday Inn El Paso West - Sunland Park, an IHG Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn El Paso West - Sunland Park, an IHG Hotel.

Is Holiday Inn El Paso West - Sunland Park, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn El Paso West - Sunland Park, an IHG Hotel is a hit with families.

Does Holiday Inn El Paso West - Sunland Park, an IHG Hotel serve breakfast?

You bet, cooked-to-order brekkie is served on weekdays between 6:00 AM and 10:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

No, Holiday Inn El Paso West - Sunland Park, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn El Paso West - Sunland Park, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn El Paso West - Sunland Park, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1005 reviews" "
Rating 8 - Good. 228 out of 1005 reviews" "
Rating 6 - Okay. 124 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 108 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Pamela

Stayed 3 nights in Sep 2024

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 4 nights in Sep 2024

8/10 Good

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2024

4/10 Poor

Mary

Disliked: Amenities, property conditions & facilities
My room was humid and hot. The carpet was stained and smelled. I killed bugs in my room. I found their staff friendly and helpful. No wifi. I would not book there again.
Stayed 4 nights in Sep 2024

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2024

4/10 Poor

Donald

Liked: Staff & service
When we came back to our room from dinner there was a large roach in our room. I killed it and we went to bed. In the morning there were two more in the room. I killed those. We went down for breakfast (which was not complementary) and told the manager. Went back to the room there were two more.
Stayed 1 night in Sep 2024

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities
First of all your explanation of the hotel doesn’t state that there’s different buildings and you have to walk or go through stairs to get there with your luggage. Second out of all my state only one day was the room cleaned. I called a couple times and they said they didn’t have another cleaning crew to do it to be young and not put overall it was not a great experience. I would not stay there again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jose

Stayed 2 nights in Jun 2024

6/10 Okay

Aytac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very quiet and peaceful hotel. The coffee Maker in our room was broken. they said they would bring a new one to the room, but they never did. Some staining on the carpets.
Stayed 4 nights in Sep 2024

10/10 Excellent

Melanie A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the buildings had a gate that required your room key to pass through. We felt very safe staying there knowing only guest were allowed in and out. The hotel rooms were very clean and super comfortable. Will definitely stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

RODOLFO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Cori

Liked: Cleanliness
Stayed 4 nights in Aug 2024

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, staff & service
I mean, it’s fine. No frills, decently comfortable bed. I do find the Holiday Express property up the freeway to the north nicer and with more amenities.
Stayed 2 nights in Sep 2024

2/10 Terrible

Donald Wesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like nothing about the property. Water in shower was scalding hot (no cold water) water was so hot you couldn’t shower. Changed rooms and the 2nd room smelled like wet animals and water in the shower was the same as previous room.
Stayed 4 nights in Aug 2024

8/10 Good

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Roman

Liked: Property conditions & facilities
Great place.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay/Service Experience
When I first arrived the night clerk looked like he was frustrated. Got to my room and carpet was not vacuumed and many stains. A few hours later when going in the bathroom a cockroach appeared out of no where and since then there will always have black marks in the tub. The other is that I had to request room service to clean and replace towels and trash. My wife and I were devastated on the experience we had during our stay at the hotel.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Mario

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Carpets in the hotel rooms are very dirty and stained. Walls have dents and some holes. Notified front desk for a room change and the replacement room had the same problems.
Stayed 4 nights in Aug 2024

8/10 Good

Chad

Liked: Staff & service, property conditions & facilities, room comfort
The room has a lot of stains on the floor. Also, the room that I selected was the two story room, however I was given the 1 story floor.
Stayed 2 nights in Aug 2024

2/10 Terrible

Emilio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to checkin 1 hr early because I just had 1 concern where my room would be I did not want to be put by the freeway. As I tried to check in, the service desk advised that I would need to wait util 3 pm to check in and they should not have a problem to accommodate. It was like I asked to be put there because that’s where I ended up. I was ok at first but then when walking into the room I noticed the air unit was leaking really bad and carpet was soaked. I called with the concern about both and was told that there is nothing they could do. When I asked for the number to corporate or manager. he did tell me he was the manager and to hold so I ( irate ). Was explaining to my sister that they did not want to help. However, I did not notice that I was not actually put on hold and the service desk heard me speaking with my sister. At that point I was threatened if I did not stop cursing they would have to escort me off of the premises. I advise I was not cursing and said he heard me say , and verbally said the F word to me. I tried to explain I never said anything to him as I was speaking with my sister when I thought I was on hold. He then threatened me saying if I did not calm down I would be kicked out and said there is nothing he can do again. I did not want to be kicked out as some of us had came from out of town. I had to just keep quiet and stay at a room with a wet carpet. The person name I spoke with is Luis. I also took pictures of wet carpet
Stayed 1 night in Aug 2024