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Courtyard by Marriott Troy

3.0 star property
Hotel in Troy with a fitness center and a seasonal outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Courtyard by Marriott Troy

Exterior
Outdoor pool
Exterior
Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board
Suite, 1 Bedroom | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Pet-friendly
  • Laundry
  • Pool
The price is AU$201
includes taxes & fees
22 Jan - 23 Jan

Explore the area

Map
115 Troy Plaza Loop, Troy, AL, 36081
  • Veterans Memorial Stadium
    ‪2 min drive‬
  • Troy University
    ‪3 min drive‬
  • Trojan Arena
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Coffee/tea maker
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Living area

Hampton Inn by Hilton Troy

Pool
Breakfast included
Pet-friendly
Free WiFi
4.2 out of 5, Very good, (615)
The price is AU$320
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Hampton Inn by Hilton Troy

About the area

Troy

At Courtyard by Marriott Troy you'll be 1.8 km (1.1 mi) from Veterans Memorial Stadium and 1.9 km (1.2 mi) from Troy University. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .Bistro serves American cuisine and is open for breakfast and dinner. Enjoy the gym and seasonal outdoor swimming pool. 1001 square feet (93 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 3-property class Troy hotel, you'll be 2.4 km (1.5 mi) from Trojan Arena and 4 km (2.5 mi) from Pike County Confederate Monument.

What's nearby

  • Veterans Memorial Stadium - 2 min drive
  • Troy University - 3 min drive
  • Trojan Arena - 5 min drive
  • Pioneer Museum of Alabama - 6 min drive
  • Camp Butter and Egg - 9 min drive

Getting around

  • Montgomery, AL (MGM-Montgomery Regional) - 59 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Chick-fil-A - ‬6 min walk
  • ‪Dairy Queen - ‬3 min drive
  • ‪Wendy's - ‬11 min walk

About this property

Courtyard by Marriott Troy

Hotel in Troy with fitness centre and seasonal outdoor pool
Courtyard by Marriott Troy offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 2 meeting rooms. Event space at this hotel measures 1001 square feet (93 square metres) and includes conference space. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Courtyard by Marriott Troy. Parking is available for a fee.

This 3-star Troy hotel is smoke free.

  • 74 guestrooms or units
  • 3 levels
  • 1001 sq ft of conference space
  • 93 sq. m of conference space
  • Built in 2009
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Troy offers 74 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 5.12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 1 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bistro

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,001 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day, plus a one-time cleaning fee of USD 50
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 20 per person
  • Self-parking fee: USD 5.12 per day
  • Pet fee: USD 5 per pet, per day plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open on 01 March and close on 04 September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hotel Troy
Courtyard Marriott Troy
Courtyard Troy
Courtyard Troy Marriott
Marriott Courtyard Troy
Marriott Troy
Troy Courtyard
Troy Courtyard Marriott
Troy Marriott
Troy Marriott Courtyard
Courtyard By Marriott Detroit Troy Hotel Troy
Courtyard Marriott Troy Hotel
Courtyard by Marriott Troy Troy
Courtyard by Marriott Troy Hotel
Courtyard by Marriott Troy Hotel Troy

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott Troy?

Courtyard by Marriott Troy offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott Troy?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Troy on 22 Jan 2025 start from AU$201.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott Troy?

Yep, Courtyard by Marriott Troy has a self car park for USD 5.12 per day.

Does Courtyard by Marriott Troy have a pool?

Courtyard by Marriott Troy has a seasonal outdoor pool. The pool is open from March 01 to September 04.

Is Courtyard by Marriott Troy family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Courtyard by Marriott Troy is a hit with families.

Does Courtyard by Marriott Troy serve breakfast?

Yeah, cooked-to-order brekkie is available weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Courtyard by Marriott Troy?

No, Courtyard by Marriott Troy does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott Troy?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Courtyard by Marriott Troy?

Check-in begins at 3:00 PM. Check-out time is noon.

Courtyard by Marriott Troy Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 343 out of 668 reviews" "
Rating 8 - Good. 176 out of 668 reviews" "
Rating 6 - Okay. 71 out of 668 reviews" "
Rating 4 - Poor. 40 out of 668 reviews" "
Rating 2 - Terrible. 38 out of 668 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Carol

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly. The bathroom floor sticky, wallpaper nasty, like someone threw up on it! Ceiling was wet all over, wallpaper in hallway was hanging off. Plug by bed is a fire hazard b/c it’s too loose to hold a plug.
Stayed 1 night in Oct 2024

6/10 Okay

Ammie

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean enough and the staff was nice, but there were issues. We evacuated from Hurricane Helene and stayed 2 nights, during the stay the Bistro was completely closed in the hotel "because of the storm," the whole stay, Wednesday - Friday. So, that perk I paid for was not available and I was still charged a .44 cent daily "Restaurant Tax." Breakfast was a paper bag with a prepackaged muffin, rotten orange and bottle of water. We stayed on the 2nd floor and the floor above us creaked with every footstep of the guest above us, it was so loud and uncomfortable. The 1st floor appeared to have had some type of water leak/damage that was being repaired and mitigated, the wall paper was ripped up along the bottom of the walls and rooms were being aired out and cleaned by a service company. It was a place to lay our heads, but not worth the $566 I paid and will not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jamie

Stayed 1 night in Sep 2024

6/10 Okay

gary

Travelled with family
Disliked: Amenities, property conditions & facilities
Reserved a king studio suite. Got there and was given a standard 2 queen bed room. When I asked about it they said I had reserved an executive king and this was actually larger and that they lowered the rate because it wasn't a king. Not what I asked or reserved. When I asked about getting a king room they said it was all they had and that 30 of their rooms were flooded. When they went in and checked they had not reduced my rate, not sure if they ever actually did. When half your hotel is flooded and the other areas look like they've already been flooded, wallpaper peeled off and holes in the ceiling, how about not being the most expensive hotel in the city. Definitely not worth the price. A $70 room would have been just as nice and I probably would have gotten breakfast too
Stayed 1 night in Sep 2024

2/10 Terrible

Bernardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urine Soaked Bed Cover-up
Urine soaked bed. Covered up with new fresh linens. Foul enough said.
Stayed 2 nights in Sep 2024

6/10 Okay

Amy

Travelled with family
Disliked: Property conditions & facilities
The place was in a good location - very close to campus, which was a huge plus! The hotel itself was not up to the typical Courtyard standards. There were various stages of construction throughout, with peeling paint on the wall and dirty walls and baseboards. There was not breakfast available. The fitness center was good, except the AC wasn’t working and there were no fans. Overall, it was just okay - I guess I expected more because it was a Courtyard and I have never stayed in one that wasn’t very nice.
Stayed 1 night in Aug 2024

2/10 Terrible

Christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Same as my other review of this property. I booked through this app so I should not have to pay any fees or taxes. But the hotel still decided to take $20 off of my card and not return all of it. And charged me for parking. They charged me for parking when I didn't even park a car there. They didn't even warn that they would be charging for parking. They also charged me a restaurant tax. I never dined in the restaurant. This is flat out theft and an excusable. I was told by a person that works the front desk that this is their policy. And that everybody complains about it. But they just do it anyway. They just steal from every person that stays there anyway? That's their policy? If they aren't telling you about these fees ahead of time and they aren't getting permission to take it from you. It's theft. Plain and simple
Stayed 1 night in Aug 2024

2/10 Terrible

Christian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I booked the room through this application. In this application it says that all fees and taxes are included. You're at the hotel they took $20 off of my card. And it kept $7 for taxes and fees. They charged me for parking which they never told me about. And they charged me a restaurant tax And I didn't use the restaurant. I also never parked a vehicle there. I was dropped off by someone I work with. So basically this hotel stole from me. They did it on both of my stays. And since I'm supposed to keep booking this property Because it's what my company wants me to use. I guess I can look forward to them stealing for me every time I stay there. The person working the front desk told me that every single person complains about these fees being added. That's a regular thing. And that it's just their policy. Their policy is to steal from you? I was contacted by a salesperson who said I would be refunded. I replied to them but I never heard from them again. Because I want to know if I'm going to be refunded for the second stay. And for every other stay. Or do I need to start booking somewhere else.
Stayed 1 night in Aug 2024

6/10 Okay

BILL

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

4/10 Poor

BILL

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was fantastic however there were issues with my room. Toilet had a dirty ring in it. Looked like it needed a good scrubbing with comet. When I pulled the bedspread back on both beds' sheets were wrinkled like they didn't change sheets. Desk chair had white stains. I asked for another room and they gave me one. Same issues with new room but desk chair was ok. And they charge for parking!!! I'd recommend the Hampden Inn next door.
Stayed 2 nights in Aug 2024

8/10 Good

Val

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a word
The check in clerk did not say one single word to me. When I arrived, he just looked at me until i told him my name. He then did not say a word during the transaction and handed me the card key, again without saying anything. The check out clerk was nicer and spoke to me. This is unusual, as i usually experience good customer service at this particular hotel and location.
Stayed 1 night in Aug 2024

6/10 Okay

Wade

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It appears to be undergoing renovations so that is a temporary negative. The location is ideal.
Stayed 2 nights in Aug 2024

2/10 Terrible

Bernice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check Friday August 2, 2024 Rm 105- room smell ac had mold and smell of mold Switch to Rm 108- spent friday night and woke up to wet carpet..after rain, carpet wet and mold in corner of ac Ck in clerk stated we couldn't switch room until clean up crew come in which would be in a couple hours.. Miss Bonnie also at ck in counter....poor customer service..proceeded to say to me unfortunately there's nothing we can do about that, it was heavy rain last night.. a room that begin to smell and carpet is saturated in water due heavy rain..unacceptable Switch to Rm 206 was given after Terrell assistant the check in clerk Jessica .. Room 206 was ok. After checking out the new room..I went back to from desk and asked for manager on duty, which I was told they don't work on weekends and will be on duty on Monday I also told Miss Bonnie what she stated was unacceptable and very poor customer service, she apologize for what she stated previously, however it was already said.
Stayed 3 nights in Aug 2024

10/10 Excellent

Angeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, but the window was a mess. Could hardly see through it because of green mildew. The soap dispensers could have used some labels. Beds were very comfortable.
Stayed 1 night in Jul 2024

4/10 Poor

Carla

Travelled with family
Disliked: Amenities, property conditions & facilities
We arrived at the hotel late in the evening. We were told that the systems were down and we were unable to check in until approximately 30-40 minutes after we arrived. We finally got into our rooms at 10:30pm after many hours of driving. We were unable to shower the next morning due to the water being brown. The water stained the bottom of the tub. Also, we were unable to brush our teeth with the tap water because of the dirty water. When we arrived, there was noticeable water damage in the lobby and on our floor of the hotel. There was exposed pipes and wallpaper that had been ripped off to be replaced at some point. All the front desk offered was complimentary water bottles to wash our face and brush our teeth. We were not given any money back for this huge inconvenience, considering we had a special event to attend the morning that we checked out of the hotel. We have pictures and videos of the water conditions in the shower/tub. We were very dissatisfied with our stay.
Stayed 1 night in Jul 2024

2/10 Terrible

Kristi

Stayed 1 night in Jul 2024

2/10 Terrible

Robert Stephen

Stayed 1 night in Jul 2024

10/10 Excellent

Angelia

Stayed 1 night in Jul 2024

2/10 Terrible

Kerrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Elanora

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel located in convenient proximity to Troy University. However, water stains allover ceiling, room not very clean, bathroom not cleaned. Fine for one quick night, but would not want to stay for prolonged period of time
Stayed 1 night in Jul 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
While checking in on Tuesday, I noticed several blowers on the first floor. In addition, the ceiling appeared to be stained with water. The staff member assisting me shared that the sprinkler system was accidentally activated a few days prior to my arrival, which created water damage on each floor of the hotel. This also impacted the common area on the first floor, due to the positioning of blowers. During the second day of my stay the fire alarm in my room continued to periodically be activated, due to the system being tested. This lasted for several hours throughout the day. I completely understand that accidents will happen. However, as a courtesy, since I booked the room more than a week ago, I would have appreciated being informed of these issues by Marriott, before discovering them when checking in to the hotel.
Stayed 2 nights in Jul 2024

4/10 Poor

Jeremy, Robertsdale

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s not really the staff’s fault Were there water poured into the building. Specifically, right outside our room door. When they worked to clean it up, they use large fans that kept me up most the night.
Stayed 2 nights in Jun 2024

6/10 Okay

Alexis

Stayed 1 night in Jun 2024