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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free breakfast and 24-hour front desk

Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Free daily continental breakfast
Lobby
Indoor pool
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
The current price is AU$134
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
212 E 23rd Street, Ottawa, KS, 66067
  • Ransom Memorial Gift Shop
    ‪3 min drive‬
  • Ottawa University
    ‪3 min drive‬
  • Old Depot Museum
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

About the area

Ottawa

At SureStay Hotel by Best Western Ottawa you'll be within a 15-minute walk of Prairie Spirit Trail State Park and 1.8 km (1.1 mi) from Teen Park. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find express check-out and a front desk safe. Each morning free breakfast is served. .With a stay at this Ottawa hotel, you'll be 2.4 km (1.5 mi) from Ransom Memorial Gift Shop and 3.3 km (2.1 mi) from Ottawa University.

What's nearby

  • Teen Park - 2 min drive - 1.7 km
  • Ransom Memorial Gift Shop - 3 min drive - 2.4 km
  • Ottawa University - 3 min drive - 3.3 km
  • Old Depot Museum - 5 min drive - 4.9 km
  • Forest Park - 5 min drive - 5.1 km

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Not Lost Brewing - ‬4 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬6 min drive
  • ‪Casey's - ‬5 min drive
  • ‪Sonic Drive-In - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

Hotel in Ottawa with free breakfast and 24-hour front desk
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front desk safe. Self parking is free.

This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • No smoking on site
SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Languages

English

Similar properties

Property amenity

Comfort Inn Ottawa

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 312 reviews
The price is AU$164
includes taxes & fees
13 Apr - 14 Apr
Comfort Inn Ottawa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Indoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1 per accommodation, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Ottawa?

Yep, SureStay Hotel by Best Western Ottawa has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of 30 Mar 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 6 Apr 2025 start from AU$132.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Ottawa?

The closest beach to SureStay Hotel by Best Western Ottawa is Miola Beach (36.4 km).

Does SureStay Hotel by Best Western Ottawa have a pool?

SureStay Hotel by Best Western Ottawa has an indoor pool. The pool is open 10:00 AM to 10:00 PM.

Is SureStay Hotel by Best Western Ottawa family-friendly?

You bet! With amenities such as an indoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that SureStay Hotel by Best Western Ottawa is a hit with families.

Does SureStay Hotel by Best Western Ottawa serve breakfast?

Sure does, complimentary continental brekkie is served daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Ottawa?

No, SureStay Hotel by Best Western Ottawa does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Ottawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 163 out of 503 reviews
Rating 8 - Good. 184 out of 503 reviews
Rating 6 - Okay. 82 out of 503 reviews
Rating 4 - Poor. 51 out of 503 reviews
Rating 2 - Terrible. 23 out of 503 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

JODELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024

4/10 Poor

Jill

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a room that the refrigerator didnt work and we didn’t realize it until the next morning. Also, shower didn’t work. The water wouldn’t go up to the shower head.
Stayed 1 night in Dec 2024

10/10 Excellent

Jt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was too firm
Stayed 1 night in Nov 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Nov 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lock on the door didn’t work. We had to have the front desk person finally come back and let us in The room was old and run down. We got charged twice. Once with hotels.com and once on site
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The hotel outside view was the best of the whole stay. We literally walked into an unclean disaster of a room/hotel and immediately we checked out but still had to pay. Unless your use to dirty, felt and possibly bugs stay clear of this HOEtel
Stayed 2 nights in Nov 2024

2/10 Terrible

Kenneth

Stayed 3 nights in Oct 2024

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, womderful front desk staff
Stayed 1 night in Oct 2024

8/10 Good

marcelo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was in proximity to the college. the door key cards would sometimes fail and the door was hard to open
Stayed 2 nights in Oct 2024

4/10 Poor

Dennis, Issaquah

Travelled with group
Disliked: Amenities, property conditions & facilities
Room never cleaned during the 3 nights we were there. Card keys on door rarely worked. Walls thin so listened to snoring next door. Shower dripped 24 hrs and fridge made constant noises. Would not stay there again
Stayed 3 nights in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties I've at which I've stayed. Clean, organized, wonderful continental breakfast (fresh, organized, great selection). But of particular note were the two fine young gentleman who handled my check-in. Kind, considerate, organized and concerned about my stay. Give those young men a promotion & a raise! They made me feel safe and well-cared for.
Stayed 1 night in Oct 2024

8/10 Good

Bee

Stayed 1 night in Sep 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
Shower was horrible.
Stayed 1 night in Sep 2024

4/10 Poor

Larry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There were 2 live bugs that I killed.
Stayed 1 night in Sep 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

4/10 Poor

Juana

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Bee

Travelled with partner
Liked: Cleanliness
All good. Clean and convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.
Stayed 1 night in Aug 2024