4/10 Poor
Pat
1 Oct 2024
Disliked: Staff & service
Room was clean property was in good shape. Watch your billing. They attempted to charge us double on a few items Example. They add a charge for over 2 people even if in a 2 bedroom suite. They doubled up the charges for each extra person….. when questioned, the female day manager threw the employees under the bus……. “They screwed this up” then after five minutes, she deducted the correct amount from the final bill with no apology no explanation or anything else and move on with her day. Horrible customer service. Please make sure you watch your Bill closely as they seem to pull this on. A lot of people is what other employees have said. Also note whenever you purchase anything food beverage, etc., they had on an 18% service gratuity fee, The service never seem to point that out, but if you’d ask them, they would say oh that all goes to taxes and not to us, which is a complete lie. So if you go to pink shell, do yourself a favor and check your bill every single day to make sure nothing was added on. It get costly Very quickly.
Just sad this place has come to this. He used to be one of our favorites.
Pat
Stayed 2 nights in Sep 2024
