2/10 Terrible
Dale
Travelled with pets, Travelled with partner
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I reserved was never cleaned. They had to put my wife & myself in another room
The reason we booked at the Super 8 was the swimming pool
We had driven 8 hours in 100° temperature and looked forward to having a ice cold drink , swimming and relaxing. None of that happened. The pool was closed and the guy at the front desk said he didn't know why. Another reason for booking at Super 8 was they say their pet friendly. That was another $40 for 2 dogs for 1 night. I didn't know when booking that they charge for pets. There was a threatening sign saying $100.00 fine for not disclosing your pets. Another sign said No Pets in the lobby/breakfast seating area.
After checking in to our room I went to get some ice from the ice machine. There is only one ice machine for 94 rooms. The ice machine was broken. Again I went to the front desk and the guy said the part is on order. I asked what about another ice machine & was told that if I wanted ice , to go across the street & buy some. So my wife and I had to navigate the highway , no pedestrian cross walk and no sidewalks. The speed limit is 50 mph. It's not just across the street. I got a receipt for the ice and talked to the guy at the front desk. I told him it was dangerous to cross the highway and Super 8 should at least buy the ice. He argued with me and told me to talk to the daytime person at the front desk. The guy showed no concern for customer satisfaction or for our safety.
Dale
Stayed 1 night in Aug 2024