2/10 Terrible
Deborah
Travelled with family
2 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 215 and our neighbor in room 214 was unable to get back into their room due to a mechanical failure with the electronic lock.
It was a sad situation for them, because a hisband, wife, and their two kids were completely locked out of their room from 10 pm until 2am.
They contacted the front desk for assistance to get in their room, and were told that they did not have anyone from maintenance available until 7am. Meanwhile this family had all their things locked in this room with two tired children and no way to get in to collect their things or to sleep.
Because the facility had no maintenance on location to assist, the husband ended up having to call a locksmith out of his own pokect and hoping to get reimbursed. During this time, there was an incredible amount of noise due to drilling and banging on the door from the locksmith trying to get this family into their room, is sounded as if someone was attempting to break into our room.
Needless to say, we got absolutely no sleep at all, and the hotel was unwilling to comp us for our stay. I asked to speak with a manager, and the lady to me that the manager was unavailable, and offered 30 dollors off our 189.00 bill which was an absolute insult..
On another note, the bathroom was filthy and didn't even bother to shower until we got back home...
This was our first tine to stay at this place, and absolutely the last...
There are much better options elsewhere for the same amount of money
Deborah
Stayed 1 night in Sep 2024