6/10 Okay
Kane
Travelled with partner
11 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, But Food & Beverage Needs Work
We recently stayed at Vinpearl and had a generally positive experience, but thereās room for improvement in certain areas.
The good stuff: The views are stunning, the pool area is fantastic, and the staff are friendly and attentive, creating a relaxing, luxury atmosphere. The beers are also surprisingly affordable for a hotel of this standard.
The not-so-good: The food and beverage experience didnāt match the hotelās luxury feel. While the breakfast buffet was quite good, the pho soup lacked authenticity, tasting more like fast food than a national dish.
Dinner at the Pavillion restaurant didnāt meet expectations either. While the staff were friendly, service was inconsistent: wine glasses werenāt refilled, dishes arrived out of sync, and tables werenāt cleared properly. It lacked the attention to detail youād expect from a 5-star property.
Lunch by the pool was similarly disappointing. The spring rolls were fine, but the club sandwich arrived cold and soggy, and the fries were lukewarm. Waiting 30 minutes for this, with no cutlery or napkins provided, added to the frustration.
Despite these hiccups, the handwritten note from the General Manager addressing concerns was a nice touch.
Would we stay here again? Yesābut weād eat out every night and stock up on snacks at Circle K. Vinpearl gets many things right, but its food and beverage service has more in common with Fawlty Towers than fine dining.
Kane
Stayed 3 nights in Jan 2025