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Novotel Hamburg City Alster

4.0 star property
Eco-certified Hamburg hotel in Hamburg-Nord with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Novotel Hamburg City Alster

In-room safe, desk, laptop workspace, blackout curtains
Reception
Standard Twin Room, 2 Single Beds
Exterior
Sports facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service

Explore the area

Map
Luebecker Str. 3, Hamburg, HH, 22087
  • Moenckebergstrasse
    19 min walk
  • Hamburger Kunsthalle
    3 min drive
  • Jungfernstieg
    3 min drive
  • Hamburg (HAM)
    25 min drive

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Bathrobes
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior detail
Courtyard by Marriott Hamburg City
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (742)
The price is AU$336
for 1 night
includes taxes & fees
30 Nov - 1 Dec
Courtyard by Marriott Hamburg City

About the area

Hamburg

Novotel Hamburg City Alster puts you in the centre of Hamburg, 3.3 km (2.1 mi) from Miniatur Wunderland and 4 km (2.5 mi) from Elbe Philharmonic Hall. Highlights at this eco-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering at Wellnessbereich can include access to the sauna and steam room. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna. Business travelers can take advantage of 7 meeting rooms, a 24-hour business centre, and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Hamburg-Nord hotel include Hamburg City Hall and Hamburg Cruise Center.

What's nearby

  • Hamburger Kunsthalle - 3 min drive
  • Hamburg City Hall - 4 min drive
  • Miniatur Wunderland - 5 min drive
  • Elbe Philharmonic Hall - 5 min drive
  • Hamburg Cruise Center - 5 min drive

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

Eco-certified Hamburg hotel in Hamburg-Nord with a full-service spa
Novotel Hamburg City Alster offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and 7 meeting rooms are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel Hamburg City Alster. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Built in 2004
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Novotel Hamburg City Alster offers 210 accommodations with a safe and free newspapers. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 26 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Children's games
  • Children's toys
  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Renovations and closures

The property will be renovating from 29 October 2024 to 14 December 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Lobby

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Covered self-parking fee: EUR 26 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Hamburg City Alster?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 15 Dec 2024 start from AU$181.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Hamburg City Alster?

Yep, Novotel Hamburg City Alster has a covered self car park with in/out privileges for EUR 26 per day.

Are there any beaches close to Novotel Hamburg City Alster?

The closest beach to Novotel Hamburg City Alster is Övelgönne (7.7 km).

Is there a spa on site at Novotel Hamburg City Alster?

Yep, Wellnessbereich is available for guests. It has a steam room and a sauna.

What makes Novotel Hamburg City Alster a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Novotel Hamburg City Alster.

Is Novotel Hamburg City Alster family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Hamburg City Alster is a hit with families.

Does Novotel Hamburg City Alster serve breakfast?

Yep, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Novotel Hamburg City Alster?

No, Novotel Hamburg City Alster does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Hamburg City Alster?

Yep, they've got a lounge bar and an onsite restaurant. The property will be renovating its dining venue from October 29 2024 until December 14 2024 (completion date subject to change).

What time are check-in & check-out at Novotel Hamburg City Alster?

Check-in begins at 3:00 PM. Check-out time is noon.

Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 431 out of 1004 reviews" "
Rating 8 - Good. 465 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 6 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

4/10 Poor

Mark, Canterbury

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Short Break
Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit, Washington

Stayed 3 nights in Jul 2024

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Worth bypassing if high temperature outside.
Stayed 1 night in Jun 2024

8/10 Good

Sharmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to visit Hamburg with a metro station right outside.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded my expectations.
I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023

6/10 Okay

Xiaomei

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean with excellent transport links directly in front of hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

NATIQ

Stayed 11 nights in Jul 2022

10/10 Excellent

Piyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent property and nice location
Stayed 4 nights in Nov 2021

8/10 Good

Ake

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.
Stayed 2 nights in Oct 2021

10/10 Excellent

SHAHRAM

Stayed 3 nights in Jul 2021

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Stayed 2 nights in Oct 2020

10/10 Excellent

Duri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The information you gey while you check in .staff where very helpfull
Stayed 3 nights in Oct 2019

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

4/10 Poor

Babak

Disliked: Property conditions & facilities, room comfort
No reply to my request.
5 days before arriving to the hotel, i sent an email to to the hotel about my request. Never answer to my request. :(
Stayed 2 nights in Aug 2019

8/10 Good

MohammedM, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast. Front desk kept items i had left behind then lost them.
Stayed 1 night in Jul 2019