6/10 Okay
Ed and Paula
25 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not get a King Size Bed in my room as my reservation stated. I spent alot of money with Expedia on this room. When I got into my room I called them out on 2 queen beds and the snotty desk employee stated to me that I did not reserve my room with them so therefore I should have read the fine print that explains that maybe I will not get the exact accomodations that I paid for. I sacrificed to pay for this room for my 50th High School Reunion from Bristol Eastern High School that took place in their Ballroom. Also the room did not have a microwave and the hairdryer did not work so I really could not use it as itonly blew cool hair and it was very beat up and old. and then on Sunday morining it never worked at all. Also the shower handle to put the water on fell off in my hand and I had to figure out how to pop it on so that I would not get scalded from the hot water . I fixed it but the faucet was kind of leaky and wobbly before I left. I will never ever go there again or recommend it to anyone. The only good thing was my HS Reunion and the Time Out Bar and Restaurant.
I feel that I should receive some kind of refund as I got ripped off. The snotty reception employee tried to tell me that I got a more expensive room getting two queen beds but I do not believe it. Also they would not let me have early check in at 3 or 3:30 p.m. when I called in the morning before reaching the hotel as the same issue that I used Expedia. All in all they should not say that!
Ed and Paula
Stayed 1 night in Oct 2024