Hatepe Holiday Packages

Nice clean place to stay and staff were excellent but disappointed that the air conditioning wasnt working in summertime and we weren't advised of thid at check-in. There was a sign on the air conditioner in the room only. Thry did provide a fan though.

Loved the old school quality & lovely staff out front & bar

The hosts were lovely, the grounds and venue are pretty but the room was tired. The bed was squeaky and uncomfortable, no tv in the room, no shampoo or conditioner only a men’s 2 in 1. I felt this was overpriced for a room in a house. I was also charged the double rate instead of the single and no refund was offered.

Booked four people. 2 A 2 c. Yet room only provided amenities for 2. Beds didn’t have top sheets. Only a rumpled, too small duvet atop a too short bottom sheet that didn’t tuck in all the way around, instead of a nice fitted sheet. Pillows huge and hard. Could not sleep with it. Freezing room. Aircon on 16 and only option was dehumidify or fan, no heat option. Staff were still cleaning same rooms when we arrived and when we returned all the mess still in the hallway. Entrance is cold, clinical and the business is confusing. Reception is the restaurant. At 4pm all the chairs are on top of the tables. It looks dark, and more like a top 10 holiday park counter and with junk for sale. Floors are rock hard and our grandson rolled out of the bed during the night and hit the floor hard. No beds against any walls. I gave this place a 3 because we paid 226 which gave us a place to stay.

Our family stayed in their 4 bedroom villa. It's a very unique African theme decor. Very clean and great kitchen set up. Own 2 car-garaging. All the heating and lights ready for us to check in. Their staff stayed behind to serve us our pre-ordered dinner at 21:00. Food was 6-star. Service was beyond excellence. All staff were efficient, helpful and friendly.