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Charterhouse Causeway Bay

3.5 star property
Hotel with a fitness centre, a short walk to Times Square Shopping Mall

Photo gallery for Charterhouse Causeway Bay

Signature Room
Executive lounge
Reception
Junior Suite | Living area
Business centre

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
209-219 Wanchai Road, Wanchai, Hong Kong
  • Wan Chai Road
    ‪1 min walk‬
  • Times Square Shopping Mall
    ‪5 min walk‬
  • Hong Kong Convention and Exhibition Centre
    ‪16 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪38 min drive‬

Room options

View all photos for Business Room

Business Room

Business Room

Highlights

Air conditioning
TV
Blackout curtains
2 bedrooms
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for S Signature

Signature Room

S Signature

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Urban Studio

Highlights

Air conditioning
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 King Beds

Urban Studio Bunk

Highlights

Air conditioning
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Daily housekeeping
  • 44 sq m
  • Sleeps 3
  • 1 Queen Bunk Bed

View all photos for Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Economy Single Room, 1 Single Bed

Highlights

Air conditioning
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Daily housekeeping
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room

Highlights

Air conditioning
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Double Single Use

  • Sleeps 1

Twin Room Single Use

  • Sleeps 1

Single Room

  • Sleeps 1

Double Room

  • Sleeps 2

Twin Room 1/2 Pax

  • Sleeps 2

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About the area

Hong Kong

Charterhouse Causeway Bay puts you in the heart of Hong Kong, within a 20-minute stroll of popular places like Times Square Shopping Mall and Victoria Harbour. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, 陳家廚房, is open for lunch and dinner. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. .Attractions within a 30-minute walk of this 3.5-property class Wan Chai hotel include Hong Kong Convention and Exhibition Centre and Harbour City.

What's nearby

  • Wan Chai Road - 1 min walk - 0.1 km
  • Happy Valley Race Course - 5 min walk - 0.5 km
  • Times Square Shopping Mall - 5 min walk - 0.5 km
  • Central Plaza - 9 min walk - 0.8 km
  • Hong Kong Convention and Exhibition Centre - 16 min walk - 1.4 km

Getting around

  • Tin Lok Lane Tram Stop - 2 min walk
  • Hong Kong Causeway Bay Station - 8 min walk
  • Hong Kong International Airport (HKG) - 38 min drive

Restaurants

  • ‪利苑酒家 - ‬3 min walk
  • ‪元朗合隆潮州粉麵 - ‬1 min walk
  • ‪The Coffee Academics - ‬1 min walk
  • ‪Islamic Centre Canteen - ‬1 min walk
  • ‪譚仔雲南米線 - ‬1 min walk

About this property

Charterhouse Causeway Bay

Hotel with a fitness centre, a short walk to Times Square Shopping Mall
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at Charterhouse Causeway Bay. The hotel can provide concierge services and limo/town car service.
  • 1 building
  • 294 guestrooms or units
  • 20 levels
  • Built in 1992
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Lift
  • Dining venue
Charterhouse Causeway Bay offers 294 accommodations with a safe and complimentary slippers. This Hong Kong hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Similar properties

Exterior detail

Dorsett Wanchai Hong Kong

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.1 out of 5, Very good, 1,000 reviews
The price is AU$179
includes taxes & fees
6 May - 7 May
Dorsett Wanchai Hong Kong

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • A restaurant

Restaurants on site

  • 陳家廚房

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.7272 per cent will be charged

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

Property is also known as

Charterhouse Causeway
Charterhouse Causeway Bay
Charterhouse Causeway Bay Hong Kong
Charterhouse Causeway Bay Hotel
Charterhouse Causeway Bay Hotel Hong Kong
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
Charterhouse Causeway Bay Hotel
Charterhouse Causeway Bay Hong Kong
Charterhouse Causeway Bay Hotel Hong Kong

Frequently asked questions

What is the cancellation policy at Charterhouse Causeway Bay?

Charterhouse Causeway Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Charterhouse Causeway Bay?

The closest beach to Charterhouse Causeway Bay is Hung Hom Promenade (2.6 km).

Is there a free airport shuttle available at Charterhouse Causeway Bay?

No, Charterhouse Causeway Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Charterhouse Causeway Bay?

Yep, you can grab a meal at Charterhouse Causeway Bay's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Charterhouse Causeway Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Charterhouse Causeway Bay?

No, pets are not allowed.

Charterhouse Causeway Bay Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 241 out of 999 reviews
Rating 8 - Good. 360 out of 999 reviews
Rating 6 - Okay. 205 out of 999 reviews
Rating 4 - Poor. 103 out of 999 reviews
Rating 2 - Terrible. 90 out of 999 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Miyako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth. I got complimentary room upgrade upon check in. Room was bit dated but clean and very comfortable. It was a shame I was only there for one night. I will happily use the hotel again if I get other opportunity.
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Hong Kong it’s safe country Asian people all way good helping love to come back
Stayed 6 nights in Dec 2024

4/10 Poor

Hoi Yue

Travelled with family
Disliked: Amenities, property conditions & facilities
Take note their highest-priced Urban Studios are located on the 1st floor. Although the interior finishes were newly renovated, these rooms' fresh air intake is very close to the street level. We stayed a total of 7 nights and ended up changing rooms 3 times (all Urban Studios) because of cigarette smoke, sewer smells and restaurant grease exhaust being sucked into the rooms from street level. There were either staff taking breaks around midnight or guests who smoked before bedtime, so it was a nightly routine that cigarette smell would fill the room. By 9am every morning, the room would smell of grease exhaust from the bakeries and restaurants nearby. The only way to somewhat alleviate the odours was to crank up the air conditioner, which as others mentioned, does not provide heating in the winter. Expect strong cold drafts all over the room while sleeping. In addition, the rooms have exposed ceilings and as others mentioned, water flowing through the pipes can be heard throughout the night. There were also some loud bangs heard in the middle of the night which we suspected came from an in-house commercial laundry or garbage pickup. Floors and showers were generally clean, but not the platforms for the mattresses and large window sills. Take note the hotel is located in one of the oldest areas of Hong Kong Island. There are lots of tradeoffs for being located close to food and shopping in Causeway Bay. Multiple towels had holes in them.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Staff & service

CHARTERHOUSE WANCHAI REVIEW

Great location being under 10 minutes walk to Times SQ and msny buses to Central right in front of the hotel is a plus. Will try the Signature Room on mext visit but not the high floors.The rating wàs for the old rooms if Signature Room which I have seen would be 5 Star rating.
Stayed 5 nights in Dec 2024

8/10 Good

Moshe

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
the room furniture as well all other equipment is older than my grand grand grand mom simply unpleasant to pay such price and feel like you are in bad guesthous
Stayed 1 night in Dec 2024

6/10 Okay

Eddie

Stayed 8 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Roshan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I encountered a disappointing experience during my stay. I want to clarify that the staff were all friendly and helpful, especially the cleaning staff, who were particularly accommodating. However, the hotel should prioritize addressing some fundamental issues, such as replacing worn carpets and ensuring that all cupboards are functional. Additionally, the absence of bedside charging points was inconvenient. It would be beneficial for the hotel management to concentrate on these basic maintenance standards.
Stayed 5 nights in Dec 2024

4/10 Poor

Anujin

Stayed 3 nights in Dec 2024

8/10 Good

Wing See

Travelled with family and small children
Disliked: Property conditions & facilities
Comfortable hotel close to many restaurants and walking distance to MTR. Has amazing mattress, but other facilities are worn out. Despite being in Wan Chai, the hotel is quiet. Baby cot is quiet small, only suitable for baby or toddler under 2.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dorothy

Liked: Amenities
Absolutely fabulous. So wonderful. I loved everything about staying here. Treated like royalty. Will definitely return
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness
Disliked: Amenities
A good property at a good price but a few things that don’t take a lot to fix came up short: It was quite cool at night and on requesting an extra blanket they appear to have none… in an established HK hotel? The aircon didn’t heat and was loud. The room was near to the elevators and a constant humming could be heard. Otherwise the property was fine.
Stayed 4 nights in Dec 2024

8/10 Good

sook yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Masahiro

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good geographical situation and basically clean facility with good staff, but a little obsolete and no coffee/tea/cup in my room.
Stayed 6 nights in Dec 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and friendly staff!
Stayed 1 night in Nov 2024

8/10 Good

Tin Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Tin Yu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is in good location and convenient to assess to other transports, their basement restaurant provide good food too.
Stayed 1 night in Nov 2024

10/10 Excellent

Chun Ho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Zhang

Liked: Cleanliness, staff & service
Furnitures in the room and bathtub are little bit ages but good vibe and staff are kindness. the area is very convenient
Stayed 2 nights in Nov 2024

6/10 Okay

Agnes

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked a room for 4, it has an outside door, which required a room key to open, then 2 separate doors within. It felt like they were 2 separate rooms which was nice because of the generous size. However, they put us on the 1st floor and the gym was on the 3rd, kind of weird. We heard the water pipe running all night and there was a bright 'Exit' sign above the 1st door which we could not turn off, the rooms were not dark even though all the lights were turned off, very annoying. Oh, there was no check-in counter, they had a table against one of the walls with a laptop to check customers in. Overall it was not too bad other than running water noise throughout the night (the ceiling was open and pipes were exposed) and a very bright 'Exit' sign in the room.
Stayed 2 nights in Nov 2024

6/10 Okay

Suet Yee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is very convenient. The area is lively and safe. It's super close to tram station and walking distance to Time Square and MTR stations. There are may food options nearly from street food to nice restaurants. Staff was courtesy and the check-in, check-out processes are very fast and smooth. You can leave your luggage there after check-out until you're ready for your flight. My room was much older than what's shown in the picture on the booking site. Shower water was a bit slow and not very warm.
Stayed 1 night in Nov 2024

8/10 Good

shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and convenient. great for business travel.
Stayed 3 nights in Oct 2024

2/10 Terrible

Achit, Ulaanbaatar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel experience i have ever had. And a lot of prostitutes.
Stayed 5 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel in Hongkong

Let me start by saying I’ve never written a review for anything in my 30 years of life, after my experience at this hotel I felt I had to. Worst hotel I’ve stayed at in my life! No front desk, the staff that are downstairs are useless and extremely rude. Falsely advertised in hotel laundry, was not available. The WiFi never worked in my room only the lobby, complained and tried connecting multiple times on multiple devices, no luck. Outlets would randomly stop working not allowing me to charge my devices half the time. Upon checkout I requested late checkout by a hour to have some more time to pack and they yelled at me saying it’s “impossible” I checked out on time and was hanging out in the lobby for maybe 30 minutes waiting for an Uber and charging my phone, the useless 3-5 employees they have loitering in the lobby kept harassing me asking when I’d leave and practically kicked me out of the hotel, never in all my travels across the world have I experienced such a horrible attitude and service. Wouldn’t stay here again if they paid me.
Stayed 4 nights in Oct 2024