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JW Marriott Hotel Hong Kong

5.0 star property
Eco-certified hotel connected to a shopping centre in Hong Kong with 6 restaurants

Photo gallery for JW Marriott Hotel Hong Kong

View from property
55-inch Smart TV with satellite channels, TV, pay films
Exterior
Lobby
Poolside bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Gym
The current price is AU$533
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Pacific Place, 88 Queensway, Hong Kong
  • Pacific Place
    ‪1 min walk‬
  • The Peak Tram
    ‪11 min walk‬
  • Hong Kong Convention and Exhibition Centre
    ‪19 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪37 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom (Hong Kong)

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom (Hong Kong)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Dining table
  • 79.31 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed (Bauhinia)

Executive Suite, 1 King Bed (Bauhinia) | Living room

Executive Suite, 1 King Bed (Bauhinia)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Dining table
  • 64.75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Guest room, Partial harbor view)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed (Guest room, Partial harbor view)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 32.37 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 36.72 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Harbour View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36.72 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 36.72 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

55-inch Smart TV with satellite channels, TV, pay films

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Dining table
  • 64.75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Harbour View

Room, 1 King Bed, Non Smoking, Harbour View

Room, 1 King Bed, Non Smoking, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 32.37 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Reception

Executive Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 32.37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

55-inch Smart TV with satellite channels, TV, pay films

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Dining table
  • 64.75 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 32.37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Partial Harbor View

Room, 2 Double Beds, Non Smoking, Partial Harbor View

Room, 2 Double Beds, Non Smoking, Partial Harbor View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 36.72 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Harbour View

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed, Harbour View

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 32.37 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 32.37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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4.7 out of 5, Exceptional, (1007)
The price is AU$867
for 1 room
includes taxes & fees
20 Mar - 21 Mar
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About the area

Hong Kong

JW Marriott Hotel Hong Kong puts you in the heart of Hong Kong, connected to a shopping centre and within a 20-minute stroll of The Peak Tram and Hong Kong Convention and Exhibition Centre. Highlights at this eco-friendly hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .The steakhouse, Flint, is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym, sauna and lifeguards on site. 12163 square feet (1130 square metres) of event facilities include 16 meeting rooms and a conference centre, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 30-minute walk of this Central & Western District hotel include Wan Chai Star Ferry Pier and Victoria Harbour.

What's nearby

  • Pacific Place - 1 min walk - 0.0 km
  • The Peak Tram - 11 min walk - 0.9 km
  • Lan Kwai Fong - 18 min walk - 1.5 km
  • Hong Kong Convention and Exhibition Centre - 19 min walk - 1.6 km
  • Ocean Park - 7 min drive - 6.3 km

Getting around

  • Arsenal Street Tram Stop - 5 min walk
  • Hong Kong Admiralty Station - 7 min walk
  • Hong Kong International Airport (HKG) - 37 min drive

Restaurants

  • ‪Great Food Hall - ‬10 min walk
  • ‪Executive Lounge - ‬4 min walk
  • ‪Golden Leaf 金葉庭 - ‬1 min walk
  • ‪Conrad Hotel Garden Cafe - ‬1 min walk
  • ‪Lumi - ‬1 min walk

About this property

JW Marriott Hotel Hong Kong

Eco-certified hotel connected to a shopping centre in Hong Kong with 6 restaurants
JW Marriott Hotel Hong Kong offers its guests an outdoor pool, a 24-hour health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

16 meeting rooms and limo/town car service are available. Event space at this hotel measures 12163 square feet (1130 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the eco-certified JW Marriott Hotel Hong Kong. For a fee, parking is available.

This Hong Kong hotel is smoke free.

  • 608 guestrooms or units
  • 35 levels
  • 6 dining venues
  • Conference rooms
  • 12163 sq ft of conference space
  • 1130 sq. m of conference space
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
JW Marriott Hotel Hong Kong offers 608 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Hong Kong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (HKD 900 per day)
  • Street parking available
  • Limo/town car service
  • Valet parking on site (HKD 900 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: HKD 415.80 for adults and HKD 294.80 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Dolce 88
  • Fish Bar
  • Flint
  • JW Cafe
  • Man Ho Chinese Restaurant

Things to do

  • 24-hour health club
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Free cot
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Computer station
  • Conference centre (12,163 square foot of space)

Outdoors

  • Garden
  • On the bay
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • High-pile carpet in room
  • Lift (127 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Executive room types receive executive lounge access for up to 2 guests. Additional guests are charged the listed service fee to access the executive lounge.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Hong Kong

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 440.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 415.8 for adults and from HKD 294.8 for children
  • Valet parking fee: HKD 900 per day
  • Nearby parking fee: HKD 900 per day
  • Rollaway bed fee: HKD 440.0 per night
  • Service fee: HKD 880 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a smoke detector, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hong Kong JW
Hong Kong JW Marriott Hotel
Hong Kong Marriott Hotel
JW Hong Kong
JW Marriott Hong Kong
JW Marriott Hotel Hong Kong
Marriott Hotel Hong Kong
Hong Kong Marriott
Marriott Hong Kong
Jw Marriott Hong Kong
JW Marriott Hotel Hong Kong Hotel
JW Marriott Hotel Hong Kong Hong Kong
JW Marriott Hotel Hong Kong Hotel Hong Kong

Frequently asked questions

What is the cancellation policy at JW Marriott Hotel Hong Kong?

JW Marriott Hotel Hong Kong offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Hotel Hong Kong?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hong Kong on 1 Apr 2025 start from AU$532.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Hotel Hong Kong?

Yep, JW Marriott Hotel Hong Kong has valet parking for HKD 900 per day.

Are there any beaches close to JW Marriott Hotel Hong Kong?

The closest beach to JW Marriott Hotel Hong Kong is Hung Hom Promenade (3.4 km).

Does JW Marriott Hotel Hong Kong have a pool?

JW Marriott Hotel Hong Kong has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at JW Marriott Hotel Hong Kong?

JW Marriott Hotel Hong Kong features a 24-hour health club, an outdoor pool and a steam room. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Hotel Hong Kong a romantic place to stay?

Al fresco dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Hotel Hong Kong.

Is JW Marriott Hotel Hong Kong family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as highchairs and free infant beds in the guestrooms, it's no surprise that JW Marriott Hotel Hong Kong is a hit with families.

Does JW Marriott Hotel Hong Kong serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at JW Marriott Hotel Hong Kong?

No, JW Marriott Hotel Hong Kong does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Hotel Hong Kong?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Hotel Hong Kong?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Hotel Hong Kong?

No, pets and service animals are not allowed.

JW Marriott Hotel Hong Kong Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 667 out of 1006 reviews
Rating 8 - Good. 256 out of 1006 reviews
Rating 6 - Okay. 60 out of 1006 reviews
Rating 4 - Poor. 6 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2024

10/10 Excellent

jung

Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff were bar to none
Stayed 2 nights in Nov 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Nov 2024

10/10 Excellent

David, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good shower area. Comfortable bed. Good view from the room. Fast internet. Need to improve on the variety of western food. Hong Kong is losing the ability to prepare western dishes.
Stayed 2 nights in Nov 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cinema in the mall mext door, easy to pass time.
Stayed 15 nights in Nov 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and convenient to all places to visit
Stayed 2 nights in Nov 2024

8/10 Good

David, Miami

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great room, shower, and desk to work from. Nice view from the room
Stayed 3 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Shower is running down, shoukd renovate.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Queenie

Stayed 2 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 6 nights in Nov 2024

2/10 Terrible

Patrick

Stayed 2 nights in Nov 2024

10/10 Excellent

John Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Yizhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Chuck King

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Close to MTR
Stayed 5 nights in Oct 2024

10/10 Excellent

Victoria Emily Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay. Staff can’t do enough to help you. Ideal location for team, MTR and walking. We hope to come back!
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Stayed 3 nights in Oct 2024

8/10 Good

Charlotte Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were very friendly and professional, spotlessley clean and very glamorous. Pool area was nice, but the pool was a little cool first thing. Good location and great views of greenery from the room. On top of a great mall with plenty of dining options nearby.
Stayed 7 nights in Oct 2024

10/10 Excellent

Franchette Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Oct 2024

6/10 Okay

Anna Luisa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk pesimo servicio
Fue muy complicada la atencion recibida por el front desk del hotel. Los chicos encargados solo estan interesados en cobrar y no me pudieron ayudar a solucionar un cargo doble que se aplico a mi tarjeta. Ahora debo llamar a algun call center de JW Marriot para que me puedan emitir un soporte que permita cancelar la transaccion duplicada en mi tarjeta.
Stayed 2 nights in Oct 2024

10/10 Excellent

Noel

Stayed 1 night in Oct 2024

10/10 Excellent

JU YING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine, thank you
Stayed 4 nights in Oct 2024

10/10 Excellent

Stephanie Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the staff is excellent, particularly the Front Desk staff who went out of their way for me to retrieve my mobile phone which fell out of my jacket pocket in the AirPort Express as I was getting my luggage to get off the train.
Stayed 3 nights in Sep 2024