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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4.0 star property
Hotel with free local shuttle, steps from Westheimer Rd
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Exterior detail
Down duvets, in-room safe, blackout curtains, cots/infant beds
Bar (on property)
Exterior
Down duvets, in-room safe, blackout curtains, cots/infant beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Pet-friendly
The price is AU$228
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
5353 Westheimer Rd, Houston, TX, 77056
  • The Galleria
    ‪6 min walk‬
  • Richmond Avenue
    ‪12 min walk‬
  • Williams Tower
    ‪12 min walk‬
  • Houston, TX (HOU-William P. Hobby)
    ‪39 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Down duvets, in-room safe, blackout curtains, cots/infant beds

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
Separate bedroom
Down duvet
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Kitchen

60-inch LED TV with satellite channels, Smart TV, pay films

Deluxe Suite, 2 Queen Beds, Kitchen

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
Separate bedroom
  • 74 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Microwave

Down duvets, in-room safe, blackout curtains, cots/infant beds

Suite, 2 Queen Beds, Accessible, Microwave

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • 74 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Accessible, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 74 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite

Down duvets, in-room safe, blackout curtains, cots/infant beds

Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
Separate bedroom
  • 74 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • 74 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Down duvets, in-room safe, blackout curtains, cots/infant beds

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, 2 Queen Beds, Non Smoking

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • 74 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, 2 Queen Beds, Non Smoking

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
HDTV
  • 74 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

The Whitehall Houston

Pool
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (1213)
The price is AU$266
for 1 room
includes taxes & fees
7 Feb - 8 Feb
The Whitehall Houston

About the area

Houston

DoubleTree by Hilton Hotel & Suites Houston by the Galleria puts you in the heart of Houston, steps from Westheimer Rd and within a 10-minute stroll of The Galleria. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .The restaurant, Main Street Bar & Grill, serves American cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, seasonal outdoor swimming pool, free pool cabanas and pool loungers. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this Greater Uptown hotel include Rice University and Houston Zoo.

What's nearby

  • The Galleria - 6 min walk
  • Gerald D. Hines Waterwall Park - 14 min walk
  • River Oaks District - 2 min drive
  • Greenway Plaza - 5 min drive
  • Lakewood Church - 5 min drive

Getting around

  • Wheeler Station - 9 min drive
  • Houston Station - 20 min drive
  • Houston William Hobby Airport (HOU) - 39 min drive

Restaurants

  • ‪Del Frisco's Double Eagle Steakhouse - ‬10 min walk
  • ‪Daily Grill - ‬8 min walk
  • ‪The Galleria Food Court - ‬10 min walk
  • ‪Ichiban - ‬9 min walk
  • ‪Smoothie King - ‬9 min walk

About this property

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Hotel with free local shuttle, steps from Westheimer Rd
DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 9202 square feet (855 square metres) and includes conference space. A terrace, multilingual staff, and coffee/tea in common area are also featured at DoubleTree by Hilton Hotel & Suites Houston by the Galleria. A free area shuttle within 3 miles is available. Parking is available for a fee.

This Houston hotel is smoke free.

  • 1 building
  • 476 guestrooms or units
  • 26 levels
  • 9202 sq ft of conference space
  • 855 sq. m of conference space
  • Built in 1980
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with a safe and coffee/tea makers. Beds feature down duvets. 60-inch LED televisions come with premium satellite channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 3 miles
  • Area shuttle
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 32 per night)
  • Secured, covered valet parking on site (USD 43 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 19.95 for adults and USD 12.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Main Street Bar & Grill

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • 9,202 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • 0.70 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19.95 for adults and from USD 12.95 for children
  • Covered self-parking fee: USD 32.00 per night (in/out privileges)
  • Valet parking fee: USD 43.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • The seasonal pool will open in October and close in April.
  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Suites Hilton Aparthotel
DoubleTree Suites Hilton Aparthotel Houston Galleria
DoubleTree Suites Hilton Houston Galleria
DoubleTree Suites Houston Galleria
DoubleTree Suites Hilton Houston Galleria Hotel
Doubletree Hotel Houston
Doubletree Houston
DoubleTree Hilton Hotel Houston Galleria
DoubleTree Hilton Houston Galleria
DoubleTree by Hilton Hotel Suites Houston by the Galleria

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

As of 24 Jan 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel & Suites Houston by the Galleria on 23 Feb 2025 start from AU$226.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Yep, DoubleTree by Hilton Hotel & Suites Houston by the Galleria has a secured covered self car park with in/out privileges for USD 32.00 per night.

Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria have a pool?

DoubleTree by Hilton Hotel & Suites Houston by the Galleria has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM (Seasonal outdoor pool open from October to April).

Is DoubleTree by Hilton Hotel & Suites Houston by the Galleria family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as cots/infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel & Suites Houston by the Galleria is a hit with families.

Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria serve breakfast?

You bet, full breakfast is offered on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

No, DoubleTree by Hilton Hotel & Suites Houston by the Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Check-in begins at 4 PM. Check-out time is noon.

DoubleTree by Hilton Hotel & Suites Houston by the Galleria Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 881 out of 1707 reviews" "
Rating 8 - Good. 315 out of 1707 reviews" "
Rating 6 - Okay. 234 out of 1707 reviews" "
Rating 4 - Poor. 137 out of 1707 reviews" "
Rating 2 - Terrible. 140 out of 1707 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joel

Stayed 3 nights in Oct 2024

6/10 Okay

Yves

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
In dire need for a remodeling
Stayed 4 nights in Oct 2024

6/10 Okay

Kierra

Travelled with group
Liked: Staff & service
We called the hotel 2 weeks before our stay to request our rooms be on the same floor. They said even better we will have them side by side. Wow! Awesome! Not so much….my friend was on the 5 floor….i was on the top floor. It was annoying. Also the room service breakfast was disgusting and over priced. They did nothing to resolve.
Stayed 3 nights in Aug 2024

6/10 Okay

Ray

Its an old hotel, mostly well kept. In room amenities were nor properly restocked, had to look for maid to get more, had to reuse coffee cups.
Stayed 2 nights in Oct 2024

8/10 Good

Barrissa, Phoenix

Travelled with family
Liked: Staff & service, amenities
The property could used a make over… old carpet rooms are ok, but spacious. Great location close to mall and highways
Stayed 3 nights in Jul 2024

10/10 Excellent

mohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, it’s close to the galleria and many restaurants around it. Hotel is clean and the staff is very friendly and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a suite and the room was spacious. The living room and kitchen were a decent size. Great for a romantic stay with your partner. The hotel was lively at night. Walking distance from the mall and great food options in the hotel and in the surrounding area. Parking is expensive per day but other than that it was a great value.
Stayed 3 nights in Jun 2024

8/10 Good

Avis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows on the 24th floor was not cleaned and we couldn't enjoy a clear view of the area. However, what was an issue was handled immediately and the customer service was amazing.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2024

8/10 Good

victor

Travelled with family
Liked: Staff & service, room comfort
Family trip near The Galleria
It is a nice hotel, is seems to be kind of oudated or a little bit more of repair in the rooms. The kitchen was without any appliance. We had to ask for them, because there wasn´t even a glass for water. The parking is not free it costs around 33 dollars per day. The buffet cost around 25 dollars per person, and finishes around 930am.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dalia, Plano

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
N/a
Stayed 1 night in Oct 2024

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay--nothing was right
Requested daily housekeeping upon check in. Next day coming back from work. no housekeeping service had been done. No coffee or sugar was brought, bed not made, etc. I specifically asked for these items upon check in. 8:30 pm that night housekeeping came to my room knocking on my door wanting to clean, make up bed, etc. First night waited almost 2 hours in the dining room and food never came........waiter was very apologetic, but no food......I had not eaten all day and was not happy. 2nd day arrived back to hotel, bed was made.....no coffee was left... had to call downstairs for them to bring me some. Last morning during my stay....ran out of toilet tissue. Overall the beds were not comfy, the sheets and towels were very rough and not comfortable. There was mold in my shower at the bottom where the door rolls shut....which really did not shut.. the sliding doors in the shower would not stay closed, thus getting water all over the floor..
Stayed 3 nights in Oct 2024

10/10 Excellent

Arami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think her name was Jestine. Was very kind understanding and helpful from checking in to any question i had both times i stayed there.
Stayed 1 night in Oct 2024

10/10 Excellent

dawnetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist/manager her name is Pinky she was such a sweet heart with great hospitality I will go back due to her Cust service
Stayed 3 nights in Oct 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great service very helpful
Stayed 3 nights in Oct 2024

10/10 Excellent

Alfreda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire check-in was great, from complimentary early check in to complimentary late check out. Rooms were clean, no complaints! & lucky me, upon check in i was selected for a free room upgrade.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonatan, Jacksonville

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pinky and Michael were amazing
Stayed 2 nights in Oct 2024

8/10 Good

Amber

Stayed 2 nights in Aug 2024

4/10 Poor

Jigar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators were outdated and not working well, My first room key didnt work, had to be switched looks very dingy w the lights and carpet
Stayed 3 nights in Oct 2024

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff were friendly and helpful. I felt safe and secure
Stayed 4 nights in Oct 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt care for the cost of the parking
Stayed 3 nights in Sep 2024

10/10 Excellent

salah a

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
Good dining options to walk to.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tuyet

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Aug 2024