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The Whitehall Houston

4.0 star property
Hotel with free local shuttle, near Toyota Center

Photo gallery for The Whitehall Houston

City view from property
Terrace/patio
Interior
Interior
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
The current price is AU$263
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    ‪14 min walk‬
  • House of Blues Houston
    ‪15 min walk‬
  • Bayou Music Center
    ‪15 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Tempur-Pedic bed
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (1016)
The price is AU$412
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Holiday Inn Houston Downtown by IHG

About the area

Houston

The Whitehall Houston puts you in the heart of Houston, within a 20-minute stroll of Toyota Center and Downtown Aquarium. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .The coffee shop, Buffalo Bayou Coffee, is open for lunch. Part & Parcel is the hotel's own cocktail bar. Enjoy the 24-hour gym and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4-property class Downtown Houston hotel include George R. Brown Convention Center and Daikin Park.

What's nearby

  • Toyota Center - 14 min walk
  • Downtown Aquarium - 18 min walk
  • Daikin Park - 3 min drive
  • George R. Brown Convention Center - 4 min drive
  • Rice University - 7 min drive

Getting around

  • Houston Station - 6 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • ‪Benihana - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬5 min walk
  • ‪Thirteen by James Harden - ‬5 min walk
  • ‪Nua Thai Kitchen - ‬5 min walk
  • ‪Shula's Steak House - ‬6 min walk

About this property

The Whitehall Houston

Hotel with free local shuttle, near Toyota Center
The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Houston hotel.

  • 1 building
  • 259 guestrooms or units
  • 12 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Whitehall Houston offers 259 accommodations with a safe and complimentary newspapers. Tempur-Pedic beds feature premium bedding. Premium cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 1 mi
  • Area shuttle
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

What is the cancellation policy at The Whitehall Houston?

The Whitehall Houston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Whitehall Houston?

As of 24 Feb 2025, prices found for a 1-night stay for 2 adults at The Whitehall Houston on 2 Mar 2025 start from AU$263.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Whitehall Houston?

Yep, The Whitehall Houston has valet parking with in/out privileges for USD 40 per night.

Does The Whitehall Houston have a pool?

The Whitehall Houston has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes The Whitehall Houston a romantic place to stay?

A lounge bar, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at The Whitehall Houston.

Is The Whitehall Houston family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Whitehall Houston is a hit with families.

Does The Whitehall Houston serve breakfast?

You bet, full breakfast is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Whitehall Houston?

No, The Whitehall Houston does not offer an airport shuttle service.

Is there a bar or restaurant at The Whitehall Houston?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Whitehall Houston?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Whitehall Houston?

Dogs are welcome at The Whitehall Houston, with food and water bowls on offer. Just so you know, there's a weight limit of up to 23 kg per pet.

The Whitehall Houston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 721 out of 1245 reviews
Rating 8 - Good. 223 out of 1245 reviews
Rating 6 - Okay. 143 out of 1245 reviews
Rating 4 - Poor. 72 out of 1245 reviews
Rating 2 - Terrible. 86 out of 1245 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Had a great stay. Only issue is that when we got off of the elevator to go to our room there was a strong odor of marijuana in the hallway. Very strong. Like it was being smoked in the hallway. Other than that it was a good value and good experience.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Never again the only bright spot was the front desk operator Luke . He was friendly and courteous. The lobby was beautiful wouldnt expect the room to be in such bad conditions. The lignts were outdated wallpaper looked dirty the bathroom had browned around toilet. The shower was a mess had not been properly cleaned in a while had grime and old soap scum. The showerhad was gross. I have photos but for some reason it won't let me add
Stayed 1 night in Nov 2024

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Ray

Stayed 4 nights in Oct 2024

10/10 Excellent

NADINE

Stayed 1 night in Nov 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

LaToya

Stayed 1 night in Nov 2024

2/10 Terrible

Jesus, Dallas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was horrendous! The clerk said my room wasn’t available because it wasn’t ready and tried to downgrade my room, which isn’t what I reserved. She tried to give me an excuse that the hotel overbooked and was waiting for a room to be cleaned. I was told there were very few king rooms and that I was too late, even though I reserved a king weeks in advance!
Stayed 1 night in Nov 2024

8/10 Good

JUAN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marisa Aldrich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the late checkout and the staff were super helpful! Valet provided fast and awesome customer service. Very convenient location as well, highly recommended!
Stayed 2 nights in Nov 2024

10/10 Excellent

Bryan

Stayed 3 nights in Nov 2024

10/10 Excellent

Dr. Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston Getaway
The hotel was comfortable. Great location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Helen Rivera Del Carmen Rivera D Amaya

Stayed 1 night in Nov 2024

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 1 night in Nov 2024

10/10 Excellent

JANIOR

Stayed 1 night in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2024

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the shuttle service is a plus. Lobby area is nice however, the rooms are outdated and bathrooms tiny. Definitely time for a remodel. But that didn't hinder my overall stay.
Stayed 2 nights in Nov 2024

8/10 Good

Toni M.

Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall is great. Very walkable area. Great staff. My only two complaints are there’s a required valet parking service that was $40 a night if you bring a vehicle which I didn’t know about until the day before my stay from an email from the hotel. So what I was told on Hotels.com wasn’t what I actually paid. Second, there was no microwave in the room so eating out was the only option.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing lobby and has a very nice pool. Location is excellent!
Stayed 3 nights in Nov 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and hotel front desk manager absolutely fantastic. The restaurant staff as well very good and the food was great. The rooms however definitely needs a make over.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay if you’re going to an event at the Toyota Center. I love that they have a shuttle that goes to the venue. I loved the atmosphere and enjoyed eating at the restaurant there.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, mostly
Staff were great, liked the eco policy which included a credit to spent at the in-house restaurant. The air conditioning in the room worked fine apart from not being able to change the target temperature. Plus the room smelled of cologne very strong the entire time which was odd and not ideal.
Stayed 2 nights in Nov 2024