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Fairmont Jasper Park Lodge

4.0 star property
Eco-certified resort with 4 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Jasper Park Lodge

Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
BBQ/picnic area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot tub
  • Gym
  • Bar
  • Spa
  • Parking available
The price is AU$560
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
Old Lodge Road, Jasper, AB, T0E 1E0
  • Fairmont Jasper Park Lodge Golf Course
    1 min walk
  • Orso Trattoria
    1 min walk
  • Jasper Station
    13 min drive
  • Jasper, AB (YJA)
    12 min drive

Room options

View all photos for Fairmont King, Lake View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Fairmont King, Lake View

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont King

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Fairmont King

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
  • 51 sq m
  • Park view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Cabin, 3 Bedrooms (Viewpoint)

Cabin, 3 Bedrooms (Viewpoint)

Cabin, 3 Bedrooms (Viewpoint)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 428 sq m
  • Park view
  • Sleeps 6
  • 3 King Beds

View all photos for Luxury Suite, 1 King Bed (Lakefront)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Luxury Suite, 1 King Bed (Lakefront)

Highlights

Balcony or patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Pillow-top bed
Premium bedding
  • 51 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
  • 65 sq m
  • Park view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, Lake View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 2 Double Beds, Lake View

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
Pillow-top bed
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Fireplace, Lake View

Junior Suite, 2 Double Beds, Fireplace, Lake View

Junior Suite, 2 Double Beds, Fireplace, Lake View

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Junior Suite, 1 King Bed with Sofa bed, Lake View (Woodstove)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Pillow-top bed
Sofa bed
Premium bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Fireplace

Junior Suite, 2 Double Beds, Fireplace

Junior Suite, 2 Double Beds, Fireplace

Highlights

Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
Pillow-top bed
  • 39 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Lake View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Lake View

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Pillow-top bed
Sofa bed
Premium bedding
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Premier)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Premier)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
Pillow-top bed
  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Fireplace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Fireplace

Highlights

Patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
  • 39 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Main Lodge)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Main Lodge)

Highlights

Balcony
Heating
LED TV
Pillow menu
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds (Deluxe)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Double Beds (Deluxe)

Highlights

Patio
Separate sitting area
Heating
LED TV
Pillow menu
Sofa bed - double
Egyptian cotton bed sheets
Pillow-top bed
  • 35 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Fairmont, 2 Double Beds

Highlights

Heating
LED TV
Pillow menu
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite (2 Double beds, Lakefront)

40-inch LED TV with digital channels, TV

Luxury Suite (2 Double beds, Lakefront)

Highlights

Balcony or patio
Separate sitting area
Fireplace
Heating
LED TV
Pillow menu
Pillow-top bed
Sofa bed
  • 51 sq m
  • Partial lake view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Cabin, 4 Bedrooms (Gardeners)

Cabin, 4 Bedrooms (Gardeners)

Cabin, 4 Bedrooms (Gardeners)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 263 sq m
  • Park view
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for Cabin, 3 Bedrooms (Ridgeline)

Exterior

Cabin, 3 Bedrooms (Ridgeline)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 147 sq m
  • Partial lake view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

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The price is AU$170
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includes taxes & fees
5 Jan - 6 Jan
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About the area

Jasper

At Fairmont Jasper Park Lodge, you'll be 0.1 km (0.1 mi) from Fairmont Jasper Park Lodge Golf Course and 5.8 km (3.6 mi) from Maligne Canyon. Highlights at this eco-friendly resort include 4 restaurants, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Orso Trattoria, serves Italian cuisine and is open for brunch and dinner. The Emerald Lounge is the resort's own cocktail bar. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 15-minute drive of this Jasper resort include Icefields Parkway and Patricia Lake.
View more Resorts in JasperOpens in a new window

What's nearby

  • Fairmont Jasper Park Lodge Golf Course - 1 min walk
  • Jasper Information Centre National Historic Site - 9 min drive
  • Patricia Lake - 14 min drive
  • Pyramid Lake - 15 min drive
  • Jasper National Park - 30 min drive

Getting around

  • Jasper Station - 13 min drive

Restaurants

  • ‪Earl's Restaurant - ‬9 min drive
  • ‪Bear's Paw Bakery - ‬9 min drive
  • ‪Jasper Brewing Co - ‬9 min drive
  • ‪BeaverTails - ‬10 min drive
  • ‪Sunhouse Cafe - ‬10 min drive

About this property

Fairmont Jasper Park Lodge

Eco-certified resort with 4 restaurants and full-service spa
Fairmont Jasper Park Lodge offers its guests a full-service spa, a golf course, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 25 meeting rooms available. A 24-hour health club, a hot tub, and a sauna are also featured at the eco-certified Fairmont Jasper Park Lodge. Free self parking is available.

Smoking is allowed in designated areas at this Jasper resort.

  • 446 guestrooms or units
  • 4 dining venues
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Fairmont Jasper Park Lodge offers 446 accommodations with espresso makers and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, English, French, German, Hindi, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Valet parking on site (CAD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 4 to 35 for adults and CAD 4 to 35 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Oka Sushi
  • Orso Trattoria
  • The Emerald Lounge
  • The Great Hall Gastropub
  • Thompson Terrace

Things to do

  • 18-hole golf course
  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Cross-country skiing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Horseback riding/rentals
  • Ice skating
  • Mountain biking
  • Outdoor pool
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Rowing/canoeing
  • Sauna
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowshoeing
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 25 meeting rooms
  • Computer station

Outdoors

  • Barbecue grill
  • Dock
  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Late-night room service

More

  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per night
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 4 to 35 for adults and CAD 4 to 35 for children
  • Valet parking fee: CAD 45 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Jasper Park
Fairmont Jasper Park Lodge
Fairmont Lodge
Jasper Park Fairmont
Jasper Park Lodge
Jasper Park Lodge Fairmont
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park
Jasper Fairmont
Jasper Park Lodge
Fairmont Jasper Park Hotel Jasper
Fairmont Jasper Park Lodge Jasper
Fairmont Jasper Park Jasper
Fairmont Jasper Park Lodge Resort
Fairmont Jasper Park Lodge Jasper
Fairmont Jasper Park Lodge Resort Jasper

Frequently asked questions

What is the cancellation policy at Fairmont Jasper Park Lodge?

Fairmont Jasper Park Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Jasper Park Lodge?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Fairmont Jasper Park Lodge on 2 Jan 2025 start from AU$559.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Jasper Park Lodge?

Yep, Fairmont Jasper Park Lodge has a free self car park. Additionally, there is valet parking with in/out privileges for CAD 45 per night.

Is there a spa on site at Fairmont Jasper Park Lodge?

Yep, there is an onsite spa at Fairmont Jasper Park Lodge. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Fairmont Jasper Park Lodge have a pool?

Fairmont Jasper Park Lodge has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Fairmont Jasper Park Lodge?

Fairmont Jasper Park Lodge features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and late-night room service.

What makes Fairmont Jasper Park Lodge a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fairmont Jasper Park Lodge.

Does Fairmont Jasper Park Lodge serve breakfast?

Yeah, cooked-to-order brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont Jasper Park Lodge?

No, Fairmont Jasper Park Lodge does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Jasper Park Lodge?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Jasper Park Lodge?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont Jasper Park Lodge?

Furry friends are welcome at Fairmont Jasper Park Lodge, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Is there a golf course on site at Fairmont Jasper Park Lodge?

Yep, Fairmont Jasper Park Lodge has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Fairmont Jasper Park Lodge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 607 out of 1003 reviews" "
Rating 8 - Good. 189 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Shalimar

Liked: Cleanliness
Disliked: Staff & service, room comfort
No AC during the hottest days of summer!
The cost of a luxury, yes. The accommodations of a luxury hotel? No. Do not stay here, especially in summer. They do not offer air conditioning. They offered ice buckets to place in front of a stationary fan. At the cost of these rooms, air conditioning should not be an after thought. Most rooms are butted up next to other buildings, with no view. No privacy on your balcony, as you can hear everything going on around you. The parking lot was at least a quarter mile from our room. After hiking 14+ miles, the last thing we wanted to do was lug our bags through dusty crushed concrete and up stairs to a stagnant hot room. The area is beautiful; however, the accommodations here are stuffy and lack customer service. There was a line of people waiting with complaints and one man even said to me "Get out while you can! This is the worst property I've ever stayed at." We immediately checked out and found accommodations elsewhere, significantly cheaper and with air conditioning during the hottest days of summer.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Harshit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 2 nights in Jul 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

ALVARO

Travelled with family and small children
We were evacuated due to wildfires. Hotel staff was NOT prepared nor trained for a situation like this even though the hotel is located in a high risk zone.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gayatri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake view property
Stayed 3 nights in Jul 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was top-notch. We left the morning of the fire, and were dismayed to later learn of the evacuation and fire. I’m confident Jasper and JPL will rebuild as good as ever.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful stay ever, lovely room overlooking the lake, stunning views and beautiful sunrise, I will cherish this for the rest of my life…
Stayed 2 nights in Jul 2024

4/10 Poor

KAMLESH, ORLANDO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property has no air-conditions in all the rooms....our 1st night we slept(stayed awake) in a very hot room with a fan that made a clicking sound all night!
Stayed 2 nights in Jul 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Room - No Air Conditioning in Lodge.
The room was newly renovated and beautiful with an excellent view of the lake. The main lodge however did not have air conditioning. With temps in the 90’s we felt the lodge was not usable. We did not want to pay high prices for a meal while sitting in sweat. We feel a bit cheated as we would have liked to enjoy the full use of the property considering the high cost of the room. The Fairmont can afford air conditioning.
Stayed 2 nights in Jul 2024

8/10 Good

Alok

Stayed 2 nights in Jul 2024

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First room we checked in to had a serious water leak but we were checked in anyways. Took over an hour to find us a new room. Hydro went out 3 times. Wildfires closed the resort and staff abandoned the front desk before informing guests or issuing refunds.
Stayed 1 night in Jul 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Satish

Five star rates and 2 star facilities. There was no AC in the room (no AC in majority of the rooms) and on inquiry, they asked "did you ask for a room with AC?". Since when do you have to check if there is AC in the room in a 5 star facility? The dinner and service were both not good and they even charged for the food that was not served. Overall, felt like money wasted and will not recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overal very neat and clean property with friendly staffs, just do not purchase the planetarium ture. It is completely waste of money.
Stayed 3 nights in Jul 2024

4/10 Poor

HOOSHANG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC
This hotel has dated suites with VERY small bathrooms. We arrived during a heat wave not knowing that the hotel doesn’t have AC either in its suites or in the main lodge. We decided to check out after one night since the suite had dismal air circulation and remained hot all night.
Stayed 3 nights in Jul 2024

8/10 Good

chemai

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the resort. There is so much to do and the service was impeccable. The only thing keeping it from 5 stars is the AC was out. Will definately staff here again.
Stayed 2 nights in Jul 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent, if overpriced, property that works great for three seasons of the year. However, it is unacceptable for a five-star hotel to have no air conditioning in the summer months. Our room was unbearably hot, as were some of the common areas of the hotel. We were also disappointed that a very hefty resort fee did not include free use of canoes, bikes, paddle boards, etc. If resorts in Mexico can figure this out, why can’t Fairmont? We felt gouged at every turn, including meals.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Huijia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Tariq, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Power outage one night.
Stayed 1 night in Jul 2024

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort.
Stayed 3 nights in Jul 2024

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff and location are amazing however it’s a crapshoot if you get a cabin with air conditioning ( it was 33c when we stayed). Constant room and resort power outages made it a very poor experience. The pricing of the rooms reflect a top tier hotel experience and this wasn’t it and the cost of food and beverages were extortionate. I was getting hit with daily visa charges instead of settling the bill at the end of the stay, I’m still not confident I will be double charged. I’ll probably never go back.
Stayed 3 nights in Jul 2024

8/10 Good

Sharon L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no air in most of the rooms… at 800$ a night, this was disturbing. We were compensated with complementary breakfast daily which was DELICIOUS, and 100$ CA a day for whatever. The restaurants were quite expensive, but good. You do need reservations. This lodge was in a great location for many hikes!
Stayed 3 nights in Jul 2024