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Amnaya Resort Kuta

4.0 star property
Hotel with a full-service spa, a quick walk to Kuta Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Amnaya Resort Kuta

Outdoor pool
Lobby
Deluxe Double or Twin Room | View from room
Amnaya Suite
Deluxe Double or Twin Room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
J. Kartika Plaza Gang Puspa Ayu No. 99, Kuta, Bali, 80361
  • Discovery Shopping Mall
    2 min walk
  • Waterbom Bali
    4 min walk
  • Kuta Beach
    7 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    11 min drive

Room options

View all photos for Amnaya Room

Premium bedding, in-room safe, desk, iron/ironing board

Amnaya Room

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Day bed
Blackout curtains
Premium bedding
Shower/bath combination
Hairdryer
  • 45.0 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Amnaya Room Pool Acess

Amnaya Room Pool Acess | Deep soaking bathtub

Amnaya Room Pool Acess

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Amnaya Suite

Amnaya Suite

Amnaya Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Premium bedding
Day bed
Hairdryer
Shower/bath combination
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Premium bedding
Hairdryer
Shower/bath combination
Bathrobes
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Day bed
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Day bed
2 bedrooms
Premium bedding
Hairdryer
  • 105 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room with Dinner (One Time Free Dinner Per-Stay)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room with Dinner (One Time Free Dinner Per-Stay)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Day bed
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Deluxe Room with Lunch (One Time Free Lunch Per-Stay)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room with Lunch (One Time Free Lunch Per-Stay)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Day bed
Blackout curtains
Premium bedding
Rainfall showerhead
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

Similar properties

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Truntum Kuta

Pool
Spa
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Parking included
4.2 out of 5, Very good, (1010)
The price is AU$150
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Truntum Kuta

About the area

Kuta

At Amnaya Resort Kuta you'll be within just a 10-minute stroll of Discovery Shopping Mall and Kuta Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Bhava can include massages, body scrubs and facials along with reflexology and mani/pedis. The restaurant, Sukun, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and kids' swimming pool as well as access to bike hire. 1765 square feet (164 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a beach shuttle. .Places within a 15-minute walk of this 4-property class Kartika Plaza hotel include Kuta Square and Tuban Beach.

What's nearby

  • Discovery Shopping Mall - 2 min walk - 0.3 km
  • Waterbom Bali - 4 min walk - 0.4 km
  • Kuta Beach - 7 min walk - 0.7 km
  • Kuta Square - 11 min walk - 0.9 km
  • Tuban Beach - 11 min walk - 1.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 12 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Bamboo Bar & Grill - ‬3 min walk
  • ‪A&W Restaurant - ‬3 min walk
  • ‪Warung Damar - ‬4 min walk

About this property

Amnaya Resort Kuta

Hotel with a full-service spa, a quick walk to Kuta Beach
Amnaya Resort Kuta offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1765 square feet (164 square metres) and includes conference space. A children's pool, spa services, and a library are also featured at the business-friendly Amnaya Resort Kuta. A shuttle from the airport to the hotel during limited hours and a beach shuttle are available for a fee. Free self parking and valet parking are available.

  • 1 building
  • 116 guestrooms or units
  • 5 levels
  • 1765 sq ft of conference space
  • 164 sq. m of conference space
  • Built in 2014
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Amnaya Resort Kuta offers 116 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Kuta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Bhava has 7 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) during limited hours
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available 6:30 AM to 10:30 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Sukun

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,765 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2014

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Amnaya Resort Kuta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 550000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately IDR 150000 per person
  • Airport shuttle fee: IDR 150000 per vehicle
  • Rollaway bed fee: IDR 550000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Amnaya Resort
Alaya Kuta
Alaya Resort Kuta Bali
Amnaya Kuta
Amnaya Resort Kuta Kuta
Amnaya Resort Kuta Hotel
Amnaya Resort Kuta Hotel Kuta

Frequently asked questions

What is the cancellation policy at Amnaya Resort Kuta?

Amnaya Resort Kuta offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Amnaya Resort Kuta?

Yep, Amnaya Resort Kuta has a free self car park and free valet parking.

Are there any beaches close to Amnaya Resort Kuta?

Yep, Amnaya Resort Kuta is a short 7-minute walk from Kuta Beach.

Is there a spa on site at Amnaya Resort Kuta?

Yep, Bhava is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Amnaya Resort Kuta have a pool?

Amnaya Resort Kuta has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Amnaya Resort Kuta have a waterslide?

No, there is no waterslide at Amnaya Resort Kuta, but Waterbom Bali is a short 4-minute walk away.

What makes Amnaya Resort Kuta a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Amnaya Resort Kuta.

Does Amnaya Resort Kuta serve breakfast?

You bet, brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Amnaya Resort Kuta?

No, but there's a shuttle from the airport to the hotel for a fee.

Is there a bar or restaurant at Amnaya Resort Kuta?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Amnaya Resort Kuta?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Amnaya Resort Kuta?

No, pets and service animals are not allowed.

Amnaya Resort Kuta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 287 reviews" "
Rating 8 - Good. 97 out of 287 reviews" "
Rating 6 - Okay. 13 out of 287 reviews" "
Rating 4 - Poor. 5 out of 287 reviews" "
Rating 2 - Terrible. 2 out of 287 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever Amazing staff, very friendly, hospitable, enjoy what they do.
Stayed 2 nights in Feb 2018

10/10 Excellent

Rae, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel in Kuta,central to everything,loved the la ca breakfasts, and large bath tub. Would go back
Stayed 1 night in May 2018

10/10 Excellent

Roppa, , Jarrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya Oasis
The hotel is up a side street about 100m from the main road through Kuta. This side road is perfectly safe day or night so don’t let this put you off. When we arrived at the hotel we where greeted by smiling staff & these smiles continued for the 8 days we were there. Check in was quick & smooth & we were taken to our room within 15 minutes of arrival.The room was spacious, very clean & modern. We had a very comfortable king size bed, large shower with a rain fall head, 42” tv & the usual amenities. There is also a balcony with a small table & 2 chairs. The one small criticism was that there are not enough electrical sockets, for hair dryers, tongs, straighteners, phone charging, etc. Two more would be ideal. The wi-fi was very strong whether in the room or in the public areas. The a/c in the room is also very good & is set at 24, is on 24/7 & is unobtrusive at night. The breakfasts in the hotel were excellent, they are a la carte so made to order. You can have fresh fruit with yoghurt, cereal, toast, then eggs anyway you want them. Fruit juices & excellent coffee or tea. We ate in the hotel twice in the evening & the Indonesian food was very good. I had beef rendang & Nasi Goreng & they were spot on. There are plenty of eateries on Kuta’s main streets where you are spoilt for choice. There’s an excellent Warung 50m from the hotel, where we ate a few times , called Shinta & it’s worth a visit . I recommend the Amnaya hotel.
Stayed 8 nights in Feb 2018

10/10 Excellent

Shelley, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
This hotel/resort is beautiful. The staff are friendly and personable and willing to offer assistance no matter the need. The breakfast was incredible as was the afternoon tea, both provided with our reservation. I will recommend this spot to friends who will be travelling to Bali in March. That said, I will warn them that Kuta beach was disappointingly dirty.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking from hotel to main road is a little dark during night time. Overall is satisfactory.
Stayed 4 nights in Jan 2018

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel is little inside the Main Street , shuttle service there to drop you . rooms are spacious with balcony but with no view . Breakfast good .
Stayed 2 nights in Jan 2018

10/10 Excellent

Faria, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way, especially the staff service and food.
Stayed 4 nights in Jan 2018

10/10 Excellent

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Dan, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way
I travel a lot and have stayed in a lot of hotels. This one is a stand out and exceptional value for money. The location is great. In the heart of Kuta but a one minute walk off the main strip so it’s quiet. The room is spacious and outstanding. The service of the hotel staff couldn’t be faulted. I tried to tip one and he refused to accept. The included breakfast is the best I have ever seen in decades of travel. Overall, fabulous. Couldn’t be better. If I return to Bali it’ll be hard to consider elsewhere, particularly given the price. Five star visit for 2.5 star price. My thanks to the hotel.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best spa experience...
I love the style and the open space offered by this hotel. We had a great deal with discounted rate, and would not book for a full price otherwise. The staff were friendly and helpful, but a bit slow at times (e.g. at the reception and restaurant). The best part of this hotel was the spa. It was rather pricy but worth it. Great massage, great room and genuinely kind staff. This spa alone gives a good reason to come back...
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Dec 2017

10/10 Excellent

DAVOOD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya hotel a pleasant and value experience
We enjoyed our stay here and actually extended our stay by two nights .three days, very friendly and accommodating staff. Amazing a la cart breakfast daily w juices, coffee. Bread basket etc, The only draw back is access to the hotel, which is not on main strip and not easily spotted, they just started a private beach at German beach w free shuttle to and back. They also offer on demand shuttle to Discovery mall on the main street. The pool is well maintained, there is a library w computer and internet access. Highlite is the breakfast which is rather well done w amazing variety. One of the only barista that truly knows how to make espresso coffee and delivered hot. A pleasant experience
Stayed 4 nights in Jan 2018

10/10 Excellent

fenney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall was excellent. My 2 years old boy love the buggy service ! Staff was friendly.The Junior Suite room and bed was spacious, clean and the big bath tub is great for my boy to have fun everyday ! The only thing I was not very happy was the breakfast, I booked the room with breakfast but is only for 2 people and nothing for my little boy ! i cant order his breakfast as they said we need to pay extra as the breakfast only for 2 ! it has turned me down and ruined my mood. My husband was not very happy already. I have to sacrific my breakfast choice and picked the food that my boy can eat.Then i ask if kid eat free , they said no.As we came for holiday , we would expect that we wake up with a fruitful breakfast like buffet style breakfast and my kid will enjoy and happy too but is not the case. However,I dont mind the breakfast was ala carte menu. I hope this can be improved that kid can eat free.
Stayed 6 nights in Dec 2017

10/10 Excellent

C R , Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden luxury
Visit Bali 2 or more times a year and this hotel is a standout amongst the rest. Excellent value for money and unable to fault. Staff exceptionally professional and genuine friendliness, caring and attention to detail raises the bar well above others. Well designed and modern bali style rooms are large with soaking tub and premium bedding. Afternoon tea is complimentry with the Amnaya Rooms and each traditional balinese dessert sample was amazing. Barista coffee included! Breakfast is virtual fine dining! The Bhava Spa is exceptional in service and treatments, incredibly well priced and guaranteed to take you to another place in time. I cannot fault this beautiful hidden sanctuary and will definately be returning to be pampered once again.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice locations and worthy.
Hotel is hidden behind an alley which is good because it’s less noisy. It’s a short walk of 7 mins to discovery mall and waterbom. Many restaurants and cafe nearby. Hotel is very good by providing buggy service to main road at anytime you want. The breakfast set was good and big. The room is nice and big king size bed which was good for my family of 3. Shower room has only one shower head at the top. It’s difficult for long and thick hair wash, and when you shower your kids, you get wet too. However, the check in process was long. I have to wait 30 mins at the lobby. It was not crowded. The staffs were simply slow. My luggages did not come to my room. After half an hour, I went to the lobby to check and saw my luggage were still there without being attended. It was just two small pieces. I took it up myself and no one verify it. They do repair and maintenance at 5-7pm for both lifts. I have to walk 6 floors up and down with my young kid. I have no idea why they chose that time and both at the same time. Smile, greets are common at all hotels in Bali. Not just at this hotel.
Stayed 2 nights in Dec 2017

6/10 Okay

eric, sydney

Liked: Staff & service
Disliked: Room comfort
take my advice
do not book the lower floor, you won't like to stay outside the balcony, the things you see is the roof top and windows of the local resdense
Stayed 5 nights in Dec 2017

10/10 Excellent

Joe, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amnaya Resort Kuta, close to beach.
I booked the hotel through expedia. The hotel is in a fairly good facilities and condition with a reasonable price, the staff are polite and services are hospitality. The breakfast is very good.
Stayed 1 night in Dec 2017

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Jeffry, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff.
Smooth checking in and checking out. The front office staff by the name of Hendra was very accomodating and able to assist us with our queries. All the staff were extremely friendly and made our stay a pleasant one. My family and i will definitely comeback and would we would certainly recommend others to this amazing hotel.
Stayed 4 nights in Dec 2017

10/10 Excellent

Nurul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel within kuta
We were so glad to pick this hotel as our place to stay in bali. I would say it was a correct choice. Its located within kuta town, near to the shopping mall and isolated about 100m from the main busy road which provide quiteness and calmness to us. Hotel staffs were so friendly and even remember our names even each time they greet us. Breakfast a bit different setting which is a la cart. But we think its ok since we can order different food everyday. Room was big and really clean. Overall, this is a good hotel and we definitely will come again to stay in this hotel. Thanks amnaya resort and spa for providing the best service to us duding our stay.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend and I stayed at four different hotels while in Bali, and this was by far our favorite. The staff were all wonderful and made us feel at home. The hotel restaurant is near the top of my list of favorites in Bali. The room we had was spacious, clean, and comfortable. I enjoyed this hotel more than another five star hotel I stayed at in the Kuta area. The one and only negative I encountered during my stay with this hotel was how long I had to wait to check in and check out of the hotel - 1.5 hours and 50 minutes after arrival to the desk, respectively. And this was after multiple prompts/complaints to the staff about the delay. I don’t know why, but they are extremely disorganized/inefficient in this area of their service. I should mention that my stay was during the disruption caused by the Mount Agung eruption, but I still find it unacceptable for a large, four star hotel, and strange given the rest of their service is excellent. All other requests I had during my stay were attended to promptly and professionally.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are so friendly, the food for breakfast is really good the only downside is the internet there is SOOOOOO but all in all a great hotel to visits. Easy to upgrade. Simply ask. Thank you Amnaya.
Stayed 5 nights in Nov 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Kuta
What a lovely oasis in Kuta. Conveniently near the airport, in in a bustling location, with great eats and shopping all in walking distance. Would highly recommend to anyone.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, would definitely stay again
Getting to the hotel was a bit of a challenge as it was not on the main strip but off at the end of a side road. When we arrived late due to a flight delay, the only type of room available was twin room and not double. The hotel did offer us to change the room next day but we didn't bother as we were only staying for two nights. The mornings were quite noisy as the hotel is located right next to the Waterbom water park. We woke up to screaming children. The breakfast was amazing; lots of options and delicious. Pool was nice but had limited number of seats.
Stayed 1 night in Nov 2017

8/10 Good

Klavdija, slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was nice experience the only minus was that reception didn’t respect my privacy about not giving anyone who is not related with me and staying with me in d hotel, informations.
Stayed 2 nights in Nov 2017