8/10 Good
Emmalene
Travelled with partner
21 Nov 2024
Liked: Cleanliness, staff & service, property conditions & facilities
We like the location of the hotel. The food and drink at the hotel are dear but the Happy hour 12-6 was great value.
We had a conversation with Yuli who is a customer experience officer and she was wonderful. She asked for our feedback the second day at the buffet breakfast and we asked if we could have more water and toilet paper in our room and that was no issue for her to organise. We received extra paper and water in our room the next day.
The only criticism i do have about the hotel is that if you pay cash at the pool bar you are hounded to pay straight away instead of at least waiting for us to finish our first drink. It was a bit frustrating as they had our room number.
A suggestion that would be great would be to have an air conditioned area that has a couple pool tables and a nice bar as it is very hot playing pool in the area the pool table is currently located.
People would probably stay around the hotel grounds a lot more as there isnt much to do at the hotel once the pool closes.
Overall the hotel is worth staying at.
Emmalene
Stayed 5 nights in Nov 2024