10/10 Excellent
Jeanne
Travelled with family
23 Oct 2024
Liked: Cleanliness, amenities
The Granvia exceeded all my expectations! We were only going to stay for a few days and switch to a hotel that was less expensive, but my daughter wasn’t feeling well and then later I wasn’t feeling so great and the level of care and thoughtfulness on the part of the staff made me realize that it was worth staying there for an entire eight days. When we felt better and wanted to go out, they were very helpful and helping us with bookings even going the extra mile to try to find an embroidery class for me. My husband and I stayed at this hotel 15 years ago and it’s even more wonderful than we remember it then. Because none of the standard rooms were available, some of our days were spent on the 14th and 15th floor, which allowed us to take advantage of the lounge and the personal concierge not to mention the most amazing views of Kyoto. if you have the resources, I recommend the Granvia.
Jeanne
Stayed 3 nights in Oct 2024