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Park Hyatt Kyoto

5.0 star property
Suburban Kyoto hotel in Higashiyama Ward with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Hyatt Kyoto

Premium bedding, down duvets, minibar, in-room safe
House, 1 King Bed (Ninenzaka)
Exterior
Suite, 1 King Bed (Park) | Living area
Couples treatment room(s), aromatherapy, deep-tissue massages, massages

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
The price is AU$2,073
includes taxes & fees
16 Dec - 17 Dec

Explore the area

Map
360 Kodaiji Masuyacho, Higashiyama, Kyoto
  • Kodai-ji Temple
    2 min walk
  • Hokanji Temple
    3 min walk
  • Kiyomizu Temple
    7 min walk
  • Osaka (ITM-Itami)
    56 min drive

Room options

View all photos for House, 1 King Bed (Pagoda)

House, 1 King Bed (Pagoda)

House, 1 King Bed (Pagoda)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Park)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed (Park)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for House, 1 King Bed (Ninenzaka)

House, 1 King Bed (Ninenzaka)

House, 1 King Bed (Ninenzaka)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden Terrace

Room, 1 King Bed, Garden Terrace

Room, 1 King Bed, Garden Terrace

Highlights

Garden
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for House, 1 King Bed (Higashiyama)

Premium bedding, down duvets, minibar, in-room safe

House, 1 King Bed (Higashiyama)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden Terrace

Room, 2 Twin Beds, Garden Terrace

Room, 2 Twin Beds, Garden Terrace

Highlights

Garden
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Pagoda View)

Room, 2 Single Beds (Pagoda View)

Room, 2 Single Beds (Pagoda View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed (Pagoda View)

Room, 1 King Bed (Pagoda View)

Room, 1 King Bed (Pagoda View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Garden View

Premium bedding, down duvets, minibar, in-room safe

1 King Bed Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Bathroom

Park Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Ninenzaka House

Combined shower/bathtub, deep-soaking bathtub, designer toiletries

Ninenzaka House

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds Garden Terrace

Premium bedding, down duvets, minibar, in-room safe

2 Twin Beds Garden Terrace

  • Sleeps 2
  • 2 Single Beds

View all photos for Higashiyama Suite

Premium bedding, down duvets, minibar, in-room safe

Higashiyama Suite

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin View Dlx

Premium bedding, down duvets, minibar, in-room safe

2 Twin View Dlx

  • Sleeps 2
  • 2 Single Beds

View all photos for 2 Twin Beds View

Premium bedding, down duvets, minibar, in-room safe

2 Twin Beds View

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed Deluxe

Premium bedding, down duvets, minibar, in-room safe

1 King Bed Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds Deluxe

Premium bedding, down duvets, minibar, in-room safe

2 Twin Beds Deluxe

  • Sleeps 2
  • 2 Single Beds

View all photos for 2 Twin Beds

Premium bedding, down duvets, minibar, in-room safe

2 Twin Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed View Deluxe

Premium bedding, down duvets, minibar, in-room safe

1 King Bed View Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed View

Premium bedding, down duvets, minibar, in-room safe

1 King Bed View

  • Sleeps 2
  • 1 King Bed

View all photos for Pagoda Suite

Premium bedding, down duvets, minibar, in-room safe

Pagoda Suite

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Beds Garden View

Premium bedding, down duvets, minibar, in-room safe

2 Twin Beds Garden View

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed Garden Terrace

Premium bedding, down duvets, minibar, in-room safe

1 King Bed Garden Terrace

  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Four Seasons Hotel Kyoto
Pool
Spa
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (338)
The price is AU$2,295
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Four Seasons Hotel Kyoto

About the area

Kyoto

A luxury stay in Kyoto awaits you at Park Hyatt Kyoto, a recipient of the prestigious Conde Nast Hot List award in 2020. Within steps you'll find Kodai-ji Temple and Hokanji Temple. Highlights at this hotel include 4 restaurants, a full-service spa and a 24-hour gym. .A day of pampering can include deep-tissue massages and aromatherapy. The restaurant, Kyoyamato, serves local cuisine. At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning Japanese breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Higashiyama Ward hotel include Kiyomizu Temple and Gion Corner.

What's nearby

  • Kiyomizu Temple - 7 min walk - 0.6 km
  • Gion Corner - 12 min walk - 1.0 km
  • Heian Shrine - 3 min drive - 2.5 km
  • Nijō Castle - 5 min drive - 4.4 km
  • Fushimi Inari Shrine - 7 min drive - 6.4 km

Getting around

  • Gion-shijo Station - 16 min walk
  • Higashiyama Station - 19 min walk
  • Osaka (KIX-Kansai Intl.) - 94 min drive

Restaurants

  • ‪スターバックス - ‬1 min walk
  • ‪阿古屋茶屋 - ‬1 min walk
  • ‪京だんご 藤菜美高台寺店 - ‬4 min walk
  • ‪ザ ソウドウ 東山京都 - ‬2 min walk
  • ‪奥丹清水店 - ‬2 min walk

About this property

Park Hyatt Kyoto

Suburban Kyoto hotel in Higashiyama Ward with 4 restaurants
Park Hyatt Kyoto offers its guests a full-service spa, a 24-hour fitness centre, and in-room fitness. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Park Hyatt Kyoto. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Kyoto hotel.

  • 1 floor
  • 70 guestrooms or units
  • 4 buildings
  • 4 dining venues
  • Built in 2019
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Park Hyatt Kyoto offers 70 accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Park Hyatt Kyoto is listed in the 2020 Condé Nast Traveller Hot List.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (JPY 5,000 per night)
  • Limited on-site parking

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,150 for adults and JPY 7,150 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Dining Cafe
  • Kyoyamato
  • Signature Restaurant
  • The Living Room

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (150 centimetre high)

More

  • 1 floor
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free weights
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 20

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: JPY 15000 per night
  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 7150 for adults and from JPY 7150 for children
  • Valet parking fee: JPY 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Park Hyatt Kyoto Hotel
Park Hyatt Kyoto Kyoto
Park Hyatt Kyoto Hotel Kyoto

Frequently asked questions

What is the cancellation policy at Park Hyatt Kyoto?

Park Hyatt Kyoto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Park Hyatt Kyoto?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Park Hyatt Kyoto on 16 Dec 2024 start from AU$2,073.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Park Hyatt Kyoto?

Yep, Park Hyatt Kyoto has valet parking for JPY 5000 per night. Onsite parking is limited.

Is there a spa on site at Park Hyatt Kyoto?

Yep, there is an onsite spa at Park Hyatt Kyoto. You'll enjoy services like deep-tissue massages.

What makes Park Hyatt Kyoto a romantic place to stay?

Couples spa treatments and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Park Hyatt Kyoto.

Is Park Hyatt Kyoto family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Park Hyatt Kyoto is a hit with families.

Are there hot tubs in the rooms at Park Hyatt Kyoto?

No, but there are deep-soaking baths in the guestrooms.

Does Park Hyatt Kyoto serve breakfast?

Sure does, Japanese breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Park Hyatt Kyoto?

No, Park Hyatt Kyoto does not offer an airport shuttle service.

Is there a bar or restaurant at Park Hyatt Kyoto?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Park Hyatt Kyoto?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Park Hyatt Kyoto?

No, pets are not allowed.

Park Hyatt Kyoto Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO BETTER PLACE TO STAY AT IN KYOTO
There is no better place to stay in Kyoto. The location is SUPERB. The hotel is the most magical place. If all of that was not enough, Yuriko at the the concierge desk provides the most exceptional level of service I have ever encountered. Stay there just for the concierge services. Cannot say enough good things about this property, the entire staff is fantastic, but without a doubt, Yuriko takes the cake!
Stayed 4 nights in Mar 2024

10/10 Excellent

Tian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Fantastic staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashwinkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic new property in a great location with very nicely done up rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew Lyons

Stayed 2 nights in Mar 2024

10/10 Excellent

EunJi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing. There’s no place like park hyatt kyoto.
Stayed 2 nights in Jan 2024

8/10 Good

karim

Stayed 2 nights in Nov 2023

10/10 Excellent

JONGKYU

Stayed 2 nights in Sep 2023

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, lindo hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아름답고 편안한 호텔!! 교토에 또 가게되면 다시 머물고 싶은 곳.
Stayed 1 night in Aug 2022

8/10 Good

jian

Stayed 2 nights in Aug 2022

10/10 Excellent

osamu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
すごく良い場所にあります。 市内を一望できる場所で清水寺なども徒歩圏内、付近にお店も多く、夜は静か。 夕食も付近に祇園にしかわさんなど良いお店があり便利なとこでした。 建物内の作りやスタッフさんの対応もパークハイアットらしい感じでとても素晴らしかった。 また機会があれば滞在したいです。
Stayed 1 night in Jan 2022

10/10 Excellent

YUSUKE

Stayed 1 night in Jan 2022

10/10 Excellent

mio

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良かったです。
観光地から近いのにとても静かでいい滞在が出来ました。 バーに行く道が夜、足元が暗くて少し危なく感じましたが、それ以外はとても快適に過ごせました。
Stayed 1 night in Nov 2021

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パークスイートは最高
庭付きのパークスイートは快適です。昨年に続き利用させていただきました。来年も来たいと思ってます。
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
さすがと言ったところです。
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
少々残念でした。
フロントスタッフの数名は、しっかり全体を見渡し、対応されていましたが、実際に担当された方がどこかへ行ってしまい、チェックインに時間を要したので、残念でした。 複数の国のパークハイアットに宿泊していますが、今回が一番残念に感じました。車寄せの際のスタッフの方々もまだ、あまり慣れていないせいか、日本の他のハイアットの方がスムーズです。 部屋は、新しいということもあり清潔でよかったです。
Stayed 1 night in Dec 2020

10/10 Excellent

Taka, 日本

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
誕生日の一泊でしたが、とても素晴らしい時間を過ごせました。ホテル内のバーも最高でした。
Stayed 1 night in Oct 2020

10/10 Excellent

悠祐, 東京

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしあの一言、とても良かったです
Stayed 1 night in Sep 2020

10/10 Excellent

ちいぽぽ, 石川県

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
京都では1番のホテル コロナ渦での大変な時期。 最高のおもてなしをいただきました。 必ずまた来たいですね。
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クラスを感じるひと時でした。
入館から退館まで丁寧にサービスいただき大変快適でした。山側スイートの専用庭が部屋との一体感があり落ち着いてよかったです。京大和の和朝食も一つ一つ味わいがあり最高でした。夜のバー琥珀の景色も空間もよかったです。
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
綺麗清潔なホテルでした。ウェルカムシャンパンも、冷えてて美味しく気分よくいただきました。 しかし、スタッフの方々の対応が、、、 チェックイン時に座ったテーブルについて、このような状況で人との距離を保ちましたたい時に、ロビーには沢山テーブルがあり、そこにいるのは、私たちともう一組だけなのに、隣同士に座らせてること、 チェックイン後、散歩しようと荷物をフロントに預かってもらうと、、、外出はチェックアウトの精算をしてからにしてと外国人スタッフに言われました。しかも走って追いかけてきて。こんなに滞在人数が少なく、高いお支払をしているのに、お客様の顔も覚えていない対応、次の日も荷物を預かってもらい、取りに行くと、スタッフは右往左往して、待たされます。 フロントには、何人も人がいる割に連携がないようで、全て対応が遅いです。高い割に、ホスピタリティーは、低いホテルでした。
Stayed 1 night in Mar 2020