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Surfside On The Lake

2.5 star property
Beachfront hotel for sun and fun
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Surfside On The Lake

BBQ/picnic area
Private beach, sun-loungers, kayaking
2 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, pillow-top beds, in-room safe, desk
Family Suite, Balcony, Lake View | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Laundry
The price is AU$339
includes taxes & fees
31 Jan - 1 Feb

Explore the area

Map
400 Canada Street, Lake George, NY, 12845
  • Black Mountain Loop
    ‪7 min walk‬
  • Lakeside Trail
    ‪9 min walk‬
  • Adirondack Winery
    ‪12 min walk‬
  • Glens Falls, NY (GFL-Floyd Bennett Memorial)
    ‪25 min drive‬

Room options

View all photos for Family Suite, Balcony, Lake View

Family Suite, Balcony, Lake View

Family Suite, Balcony, Lake View

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
Pillow-top bed
  • 46 sq m
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Balcony, Lake View

Junior Suite, 2 Queen Beds, Balcony, Lake View

Junior Suite, 2 Queen Beds, Balcony, Lake View

Highlights

Balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Kitchenette

Family Suite, Kitchenette

Family Suite, Kitchenette

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
Pillow-top bed
  • 44 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Suite, 2 Bedrooms, Lake View, Lakeside

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 2 Bedrooms, Lake View, Lakeside

Highlights

Furnished balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
Pillow-top bed
  • 43 sq m
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 2 Bedrooms, Accessible, Lake View

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 2 Bedrooms, Accessible, Lake View

Highlights

Furnished balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
Pillow-top bed
  • 43 sq m
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Lake View, Lakeside

Standard Room, 2 Queen Beds, Lake View, Lakeside

Standard Room, 2 Queen Beds, Lake View, Lakeside

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
Shower/bath combination
  • 34 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Lake View, Lakeside

Deluxe Suite, 2 Bedrooms, Lake View, Lakeside

Deluxe Suite, 2 Bedrooms, Lake View, Lakeside

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
Pillow-top bed
  • 53 sq m
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Terrace, Lakeside

Superior Room, 2 Queen Beds, Terrace, Lakeside

Superior Room, 2 Queen Beds, Terrace, Lakeside

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished patio
Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, Kitchenette, Ground Floor

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Queen Beds, Kitchenette, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Suite, 2 Bedrooms, Kitchenette

Premier Suite, 2 Bedrooms, Kitchenette

Premier Suite, 2 Bedrooms, Kitchenette

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
Renovated in 2020
Premium bedding
  • 55 sq m
  • Mountain view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Partial Lake View, Poolside

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Partial Lake View, Poolside

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Renovated in 2017
Pillow-top bed
Premium bedding
  • 34 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
Shower/bath combination
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Partial Lake View, Ground Floor

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Partial Lake View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
Shower/bath combination
  • 34 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, Kitchenette

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, Kitchenette

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave

8.8 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
Premium bedding
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, Accessible, Kitchenette

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Queen Beds, Accessible, Kitchenette

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
Renovated in 2020
Pillow-top bed
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Lake George

At Surfside On The Lake you'll be within steps of Lake George and Adirondack Park. Highlights at this beachfront hotel include 2 restaurants, a private beach and free self-parking. .The restaurant, Club Hamilton Restaur, serves American cuisine and is open for breakfast. The Rooftop Cabana Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the karaoke and pool loungers as well as access to kayaking and a playground. Added amenities include laundry facilities, a rooftop terrace and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 7:30 AM and 11 AM. There's also the convenience of limited parking. .In the area of this Lake George hotel, you'll find Six Flags Great Escape.

What's nearby

  • Adirondack Winery - 12 min walk
  • Shepard's Beach Park - 12 min walk
  • Lake George Shoreline Cruises - 14 min walk
  • Lake George Steamboat Company - 19 min walk
  • Fort William Henry - 2 min drive

Getting around

  • Fort Edward Station - 26 min drive
  • Albany, NY (ALB-Albany Intl.) - 56 min drive

Restaurants

  • ‪Duffy's Tavern - ‬12 min walk
  • ‪Lake George Beach Club - ‬14 min walk
  • ‪Charlie's Bar & Kitchen - ‬9 min walk
  • ‪Shoreline Restaurant - ‬17 min walk
  • ‪The Lagoon - ‬15 min walk

About this property

Surfside On The Lake

Beachfront hotel for sun and fun
A private beach is featured. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge.

A rooftop terrace, barbecue grills, and a vending machine are also featured at Surfside On The Lake. Limited free parking is available on a first-come, first-served basis. A complete renovation of Surfside On The Lake was completed in November 2020.

Smoking is allowed in designated areas at this Lake George hotel.

  • 154 guestrooms or units
  • 3 levels
  • 5 buildings
  • 2 dining venues
  • Conference rooms
  • Karaoke
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Surfside On The Lake offers 154 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

Flat-screen televisions come with digital channels. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free secured self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11 AM for a fee: USD 3 to 17 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Club Hamilton Restaur
  • The Rooftop Cabana Bar

Things to do

  • Evening entertainment
  • Karaoke
  • Kayaking
  • Playground
  • Pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • In a national park
  • In the mountains
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 31 October and 1 May.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Business centre/computer access
  • Children's club/arcade access
  • Concierge service
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 3 to 17 per person
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and outdoor lighting in all accommodation.

We should mention

  • The seasonal pool will open on 27 May and close on 10 October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Surfside Lake Hotel Lake George
Surfside Lake Hotel
Surfside Lake Lake George
Surfside Lake
Surfside On The Lake Hotel Lake George
Surfside On The Lake George
Surfside On The Lake Hotel
Surfside On The Lake Lake George
Surfside On The Lake Hotel Lake George

Frequently asked questions

What is the cancellation policy at Surfside On The Lake?

Surfside On The Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surfside On The Lake?

As of 18 Jan 2025, prices found for a 1-night stay for 2 adults at Surfside On The Lake on 31 Jan 2025 start from AU$298.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surfside On The Lake?

Yep, Surfside On The Lake has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Surfside On The Lake?

The closest beach to Surfside On The Lake is Lake George Dog Beach (1.2 km).

Does Surfside On The Lake have a pool?

Surfside On The Lake has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May 27 to October 10).

What makes Surfside On The Lake a romantic place to stay?

Beachfront dining and a private beach, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Surfside On The Lake.

Is Surfside On The Lake family-friendly?

You bet! With amenities such as a playground and a private beach, as well as cots/infant beds in the guestrooms, it's no surprise that Surfside On The Lake is a hit with families.

Does Surfside On The Lake serve breakfast?

Yeah, cooked-to-order breakfast is available daily from 7:30 AM to 11 AM.

Is there a free airport shuttle available at Surfside On The Lake?

No, Surfside On The Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Surfside On The Lake?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Surfside On The Lake?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Surfside On The Lake?

No, only service animals are allowed.

Surfside On The Lake Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 232 out of 584 reviews" "
Rating 8 - Good. 177 out of 584 reviews" "
Rating 6 - Okay. 83 out of 584 reviews" "
Rating 4 - Poor. 55 out of 584 reviews" "
Rating 2 - Terrible. 37 out of 584 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Lynda

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Robin

Stayed 2 nights in Oct 2024

4/10 Poor

rosane l

Stayed 2 nights in Oct 2024

8/10 Good

Catherine

Travelled with partner
Loved the place we will be back
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2024

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Lee, Poughkeepsie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’ve always enjoyed my stays at Surfside. I enjoyed my stay for the most part on my recent trip with one Exception. They had a wedding while we were there and no spots were left for customers. Had to park offsite and across the street. Very frustrating and not handled well by Management. Other than Management, staff was great!
Stayed 1 night in Oct 2024

8/10 Good

Colette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything went as expected except there happened to be a wedding at the time of check in. This made it challenging to find a parking space near our room.
Stayed 1 night in Oct 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and the view of the pool and the lake. What I didn't like was, we had no parking space when we came back from having dinner out. They had a wedding and they took all the spaces.
Stayed 1 night in Oct 2024

10/10 Excellent

kevin

Stayed 1 night in Sep 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lakefront property. The cheaper rooms were closer to the road and I actually preferred that. The balcony was quiet and the door had hallway access. Beautiful views of the lake. Great location to town.
Stayed 1 night in Sep 2024

10/10 Excellent

JoAnne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lakefront room that was clean, convenient, and close to all the town’s amenities. The staff was great & our room was cleaned every day. We couldn’t have asked for more- the price was great!
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregory

Stayed 1 night in Aug 2024

6/10 Okay

Brittani, Peekskill

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael T

Stayed 1 night in Sep 2024

8/10 Good

Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the lake. Pool area was clean and comfortable.
Stayed 3 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Jeff

Travelled with partner
Disliked: Amenities
The room was fine.The charge for resort fee was not. The breakfast restaurant was closed, the rooftop bar was closed, the main dining restaurant was closed.Even the kayaks and all other watercrafts were not available. Not much of a resort.
Stayed 2 nights in Sep 2024

10/10 Excellent

guley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to see the lake just from my window.
Stayed 1 night in Sep 2024

2/10 Terrible

Zhouchuan, Thornwood

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Next to the lake but the room was sub par, the facility crowded and hotel manager extremely rude. Would never be back. -Room: Our Superior Suites said 3 Queen, but the bed are Doubles, not queens (60x80 inch). We can tell instantly as we have queen beds at home. The shower water pressure was very low. Water flow so slow that my wife gave up washing her hair. -Facilities: Hallway ceiling has a ongoing leak with a standing puddle of water on the stairs, hazardous but not taken care Small pool is VERY crowded at 10AM and 3PM, so did not use Beach front is small, but the water sports is well managed Wifi not working, showed to the staff, was told to come to front desk, where it works -Staff: Front desk lady was courteous, she checked us in smoothly, with our Psychiatric Service Dog (PSD), an ADA recognized service dog. We showed her both PSD certificate and doctor's letter When we took the dog for a walk (after 3.5 hours drive),Lake George Saturday firework started very loud. Our PSD was not trained for gun shots. He panicked. We quickly dragged him back to the room. Next day 3PM, we got a call from hotel manager who yelled at us that she watched us and our dog on her video, she thought the dog was pulling hard, so it is not a service dog, despite we explained the fireworks. She also refused the distinction between PSD and ESA. We tried to show her PSD is a category of ADA service dog, she just wanted to throw us out on labor day weekend, plus $250 pet fee!
Stayed 2 nights in Aug 2024

10/10 Excellent

Bynum

Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay, in one of the lake front units. Appreciated the size of space, the killer view, and the small 'kitchenette' area.
Stayed 3 nights in Aug 2024

8/10 Good

Heidy, Yorktown heights

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Staff & service
So we’ve always liked staying here although the rooms are dated. The convenience of the pool, deck and being on the lake is really nice…however, I got hung up on by the lady at the front desk Saturday morning for complaining there was a mouse in our room. She gave me an attitude when I asked how long it'll take for maintenance guy to come. She then yelled that she doesn’t know, I then asked her why she's being nasty and she said she's not and then began being argumentative. Not once apologizing for the mouse in my room. I asked her who’s she’s getting loud with and she then hung up the phone on my face... then I called back three more times after being hung up on and she would just pick up the phone and hang up each time without even saying hello. Just pick up and hang up, insanity. Her behavior was really disgusting. Then I thought to myself why am I even going to bother carrying on with this low life? So I just let it go, I didn't want it to ruin our LDW family vacation. Also, there’s no locks on room doors, so my little kids were opening the doors and running out the front room. How is there not a safety latch for children? Literally, the lock opens once you turn the handle. I even asked that same lady about locking the front door and she told me no one has ever complained about that, which I find very hard to believe because every family we were with had said the same thing. We had to barricade our doors so that our kids wouldn't get out. All other staff were nice
Stayed 3 nights in Aug 2024