2/10 Terrible
Anthony
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to Laughlin for the last 30; years and I'm saddened to say probably the last. Upon check in the headache started, they made some kind of mistake and we ended up waiting over thirty minutes to check in, the last thing you want after traveling hours. Rude staff. After checking in we were told the elevator wasn't working and that remained out of service our entire stay. The hallways and stairs had an unpleasant smell and was hot. Our soda vending machine on our floor was out of service. We entered our room and found the sink to be clogged and full of sewage. Mold and ripped shower curtain, dirty bathtub, spiderwebs on the ceiling and inoperable thermostat to control the temperature in the room so it stayed very warm until late in the night. Escalator to lower floor to restaurant was out of service during our stay. Absolutely nowhere to eat sometime after 11pm no vending machine, no convenient store, no cafe , nothing in a 24 hour operation. They want you to gamble but offer nothing to make they're guests comfortable. We couldn't wait to get home from this vacation, never at any point did we feel any hospitality what so ever so sad. Deplorable, functionally obsolescent definitely a thing of the past. We will miss the good ole days for sure. Sad to see it coming to an end of anything worth visiting.
Anthony
Stayed 2 nights in Aug 2024