2/10 Terrible
Bobby
Business traveller
23 Aug 2024
Disliked: Staff & service
I did not like that they waited until check-in to spring a 50 dollar deposit for “damages”. I paid for the room in advance, the keys should have been given upon my arrival. They withheld the keys and wouldn’t let me into my room. The manager offered to cancel the reservation. I’ll check to see if they refunded my full amount or if they tried to keep some as a “fee”. (Giving people add-on fees, even refundable ones, after they have paid for a service in advance, and hiding the fee inside of alternate pages that only arrive after purchasing, is a dishonest practice and should be illegal. I am not sure if this is an Expedia or hotel fault, but I will not do business with companies who conduct themselves in this manner).
Bobby
Stayed 2 nights in Aug 2024