2/10 Terrible
Carol
Travelled with family and small children
18 Aug 2024
Disliked: Staff & service
Unfortunately, there was no stay... we received a call at 7:30pm while driving out to this lovely and remote stretch of coast indicating that we would need to call ahead if we were arriving after 8pm. We called multiple times to the onsite number indicated and it just looped through a series of automated messages and never reached a human or a voicemail. We tried to call again later from a rest-stop as they indicated someone would be onsite for late night arrivals/needs, but I was never able to reach the onsite person to be able to check in. I called after the weekend to tell them about the issue and they just kept stating there was someone onsite at all times to help and the number should have worked. Well, it did not. They said since we booked through Expedia we should take it up with Expedia to get reimbursed. That information was also inaccurate / a lie, as Expedia took no payment; the hotel directly billed our credit card. Short advice - don't book here unless you are sure you can make it well before 8pm. I can't speak to the rooms/property. We were stranded badly late at night with a child and after much searching found one room at a different hotel for over twice the price. Summer on the coast is brutal in terms weekend rates/availability, better to book with someone reliable especially if you are driving from a good distance away.
Carol
Stayed 1 night in Aug 2024