8/10 Good
Stephi
Travelled with family
2 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice atmosphere and location!
We stayed for 5 nights and it was a great experience. I really like the outdoor areas with nice comfortable places to sit. The staff were friendly and accommodating. They were consistent and responsive with cleaning requests. The restaurant (Selvin's) has fantastic service, food and cocktails!
There is a brunch (included w/booking) in the restaurant which is pretty good. This is the only glitch:
The staff is the brunch room made us very uncomfortable. They have two tip jars- so I'm not sure if this had to do with the behavior. They were constantly hovering around and often in the way. I saw them standing-arms folded-staring at the guests several times as they were serving themselves. The brunch closes at 11am, and not only do they pack it up IMMEDIATELY (coffee and all), they start packing it up early while people are still getting food.
One morning they turned on some machine at 10:45. It appeared to be in the pizza oven, sounded like a vacuume. The sound was horrendous and very loud.
I stepped outside to take a phone call and got locked out of the restaurant- with my purse and phone inside. They had locked the doors prior to closing and I had to go to the front desk to get back in.
Aside from the pushy staff at the brunch, the rest of the stay was fantastic. The hotel is beautiful.
Stephi
Stayed 4 nights in Dec 2024