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Staybridge Suites Long Beach Airport, an IHG Hotel

3.0 star property
Hotel in Long Beach with free breakfast and free airport shuttle
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Staybridge Suites Long Beach Airport, an IHG Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
Down duvets, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Down duvets, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
2680 Lakewood Boulevard, Long Beach, CA, 90815
  • California State University, Long Beach
    4 min drive
  • Walter Pyramid
    5 min drive
  • VA Long Beach Medical Center
    5 min drive
  • Long Beach, CA (LGB-Long Beach Municipal)
    2 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Accessible Tub)

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Accessible Tub)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Single Bed, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 1 Single Bed, Kitchen

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll-In Shower)

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Kitchen (Mobility, Accessible Tub)

Down duvets, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Kitchen (Mobility, Accessible Tub)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 1 Queen Bed, Kitchen

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Kitchen

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Single Bed, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, Multiple Beds, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 81 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Studio Suite, 2 Double Beds, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Studio Suite, 2 Double Beds, Kitchen

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Kitchen

Down duvets, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Kitchen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
  • 46 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior
Hampton Inn Long Beach Airport
Pool
Hot tub
Breakfast included
Free airport shuttle
4.5 out of 5, Wonderful, (1007)
The price is AU$426
for 1 night
includes taxes & fees
15 Oct - 16 Oct
Hampton Inn Long Beach Airport

About the area

Long Beach

At Staybridge Suites Long Beach Airport, an IHG Hotel you'll be 3.7 km (2.3 mi) from California State University, Long Beach and 4.3 km (2.7 mi) from Walter Pyramid. Highlights at this hotel include an outdoor swimming pool, a complimentary breakfast and in-room kitchens. .Enjoy the 24-hour gym, Hot tub and pool loungers. 5 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Long Beach hotel include Long Beach Convention and Entertainment Center and Long Beach Cruise Terminal.

What's nearby

  • California State University, Long Beach - 4 min drive
  • Long Beach Convention and Entertainment Center - 10 min drive
  • Aquarium of the Pacific - 10 min drive
  • Long Beach Cruise Terminal - 13 min drive
  • RMS Queen Mary - 13 min drive

Getting around

  • Wardlow Station - 8 min drive
  • Orange Station - 20 min drive
  • Long Beach, CA (LGB-Long Beach Municipal) - 2 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min drive
  • ‪Panda Express - ‬3 min drive
  • ‪George's Greek Cafe - ‬3 min drive
  • ‪Jack In The Box - ‬2 min walk
  • ‪The Flame Broiler - ‬3 min drive

About this property

Staybridge Suites Long Beach Airport, an IHG Hotel

Hotel in Long Beach with free breakfast and free airport shuttle
Staybridge Suites Long Beach Airport, an IHG Hotel offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Barbecue grills, an arcade/games room, and multilingual staff are also featured at the business-friendly Staybridge Suites Long Beach Airport, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Parking is available for a fee.

This 3-star Long Beach hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 6 levels
  • Built in 2020
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Staybridge Suites Long Beach Airport, an IHG Hotel offers 125 air-conditioned accommodations with iPod docking stations and a safe. Beds feature down duvets. A pillow menu is available. 50-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Long Beach hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, French, German, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 6:00 AM to 10:00 PM on request
  • Secured, covered parking on site (USD 15 per night)
  • Secured, covered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay, plus a one-time cleaning fee of USD 10.00 and a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 15.00 per night (in/out privileges)
  • Covered extended parking fee: USD 15.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per pet, per stay plus a one-off USD 10.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Long Beach Airport
Staybridge Suites Long Beach Airport an IHG Hotel
Staybridge Suites Long Beach Airport, an IHG Hotel Hotel
Staybridge Suites Long Beach Airport, an IHG Hotel Long Beach

Frequently asked questions

What is the cancellation policy at Staybridge Suites Long Beach Airport, an IHG Hotel?

Staybridge Suites Long Beach Airport, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Staybridge Suites Long Beach Airport, an IHG Hotel?

As of 1 Oct 2024, prices found for a 1-night stay for 2 adults at Staybridge Suites Long Beach Airport, an IHG Hotel on 14 Oct 2024 start from AU$300.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Staybridge Suites Long Beach Airport, an IHG Hotel?

Yep, Staybridge Suites Long Beach Airport, an IHG Hotel has a secured covered self car park with in/out privileges for USD 15.00 per night. Secured covered extended parking costs USD 15.00 per day.

Are there any beaches close to Staybridge Suites Long Beach Airport, an IHG Hotel?

The closest beach to Staybridge Suites Long Beach Airport, an IHG Hotel is Bolsa Chica State Beach (12.7 km).

Does Staybridge Suites Long Beach Airport, an IHG Hotel have a pool?

Staybridge Suites Long Beach Airport, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Is Staybridge Suites Long Beach Airport, an IHG Hotel family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Staybridge Suites Long Beach Airport, an IHG Hotel is a hit with families.

Does Staybridge Suites Long Beach Airport, an IHG Hotel serve breakfast?

Yeah, our travelers give top marks to the free buffet breakfast here! Served daily between 6:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Staybridge Suites Long Beach Airport, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 6:00 AM - 10:00 PM on request.

What time are check-in & check-out at Staybridge Suites Long Beach Airport, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Staybridge Suites Long Beach Airport, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 311 out of 519 reviews" "
Rating 8 - Good. 117 out of 519 reviews" "
Rating 6 - Okay. 33 out of 519 reviews" "
Rating 4 - Poor. 23 out of 519 reviews" "
Rating 2 - Terrible. 35 out of 519 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Travelled with family and small children
Keep up good
Stayed 1 night in Jul 2024

8/10 Good

Coryn

Stayed 1 night in Jun 2024

6/10 Okay

Matt, Keizer

Stayed 1 night in Mar 2024

8/10 Good

Jayanthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfortable stay
Stayed 2 nights in Jun 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were really nice!!
Stayed 1 night in Jun 2024

2/10 Terrible

Eduardo L

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Viviana

Stayed 3 nights in Jun 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Christi

Stayed 1 night in Jun 2024

8/10 Good

SHERI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean very quiet nice courtesy, 6 minutes from airport (love that). The swimming pool was open water clean, it need a bigger parking lot for all the customers. Overall it was great
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, well taken care of, and in great condition.
Stayed 1 night in Jun 2024

2/10 Terrible

Jonathan

Stayed 1 night in Jun 2024

10/10 Excellent

Betsy

Stayed 1 night in Jun 2024

8/10 Good

ALLEN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Nele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel!!
Stayed 4 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel ⭐⭐⭐⭐
Very nice hotel with mini kitchen and living room. Family friendly and spacious. Keep in mind, you share amenities like the gym and pool with another hotel and it's right off 405 freeway so it can be noisy at night.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
we stayed here the night before our cruise, was great, good breakfast, hot tub and even has washer/dyer for guest to use. Friendly staff
Stayed 1 night in Jun 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Staff & service
Nice hotel, bad guest services.
Hotel and room were generally good. Good size and kitchen was nice. Bath was a little outdated, but clean. Breakfast was good with a great variety. A few sirens at night but nothing that kept us up all night. This was our first time staying at a Staybridge and initially I thought I had found a new go to for our family, but unfortunately that changed. We were there for soccer, and, unfortunately my daughter got sick and was not able to compete so we headed home early. The hotel would not reimburse us for the second night we were not using. I understand it is within policy, but most places we have stayed over the years for soccer have always gone above and beyond if last minute changes needed to be made for rainouts or other uncontrollable factors. Hotels.com contacted the property to try and work out a refund, but the hotel denied it so we don’t plan to book with the chain again. Customer service is huge and when the manager stood there looking at me with my sick daughter and denied the refund, it spoke a lot about the chain’s priorities….profit over guest relations.
Stayed 2 nights in Jun 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a very good stay…the included breakfast was good, however it was only served until 9am (most offer breakfast until 10am), and the staff was removing food and putting everything away at 8:50am, even as people were trying racing to get their breakfast. The room was clean, the kitchenette was great. The beds comfortable (there were some stains on the sheets on two beds). Front desk wasn’t super friendly, and when asked for something that was missing from the room they “forgot” to send it up to the room. Twice. Little tricky to get into the hotel parking lot, as it’s on a busy corner with merging highway traffic, but the lot seemed safe and we saw security walking through periodically. Overall a nice location and good hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Priscilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great! They even allowed me to upgrade my room for free due to a change I needed.
Stayed 1 night in Jun 2024