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The Westin Pasadena

4.0 star property
Hotel in Pasadena with a 24-hour fitness center and a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Pasadena

Exterior
Outdoor pool
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Daily cooked-to-order breakfast for a fee

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Restaurant
  • Gym
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Breakfast available
    Breakfast available

Explore the area

Map
191 N Los Robles Ave, Pasadena, CA, 91101
  • Pasadena Museum of California Art
    5 min walk
  • Pasadena City Hall
    6 min walk
  • Paseo Colorado
    9 min walk
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    47 min drive

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

Executive Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Premium bedding
  • 32.5 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Courtyard by Marriott Pasadena/Old Town
Pool
Hot tub
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (432)
The price is AU$306
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Courtyard by Marriott Pasadena/Old Town

About the area

Pasadena

At The Westin Pasadena you'll be within just a 15-minute stroll of Pasadena Convention Center and Pasadena City Hall. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Ventanas, serves Californian cuisine and is open for breakfast, lunch and dinner. The Living Room Lobby is the hotel's own bar. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of valet parking. .Within a 15-minute drive of this 4-property class Pasadena hotel, attractions include Rose Bowl Stadium and Hollywood Boulevard.

What's nearby

  • Pasadena City Hall - 6 min walk - 0.6 km
  • Pasadena Convention Center - 10 min walk - 0.9 km
  • California Institute of Technology - 2 min drive - 2.1 km
  • Rose Bowl Stadium - 5 min drive - 4.0 km
  • The Huntington Library, Art Museum, and Botanical Gardens - 6 min drive - 5.0 km

Getting around

  • Pasadena Station - 8 min walk
  • Memorial Park Station - 11 min walk
  • Los Angeles Intl. (LAX) - 47 min drive

Restaurants

  • ‪Urth Caffé-Pasadena - ‬8 min walk
  • ‪California Pizza Kitchen - ‬2 min walk
  • ‪Lucky Boy - ‬2 min walk
  • ‪Rubio's Coastal Grill - ‬8 min walk
  • ‪Sweet Green - ‬8 min walk

About this property

The Westin Pasadena

Hotel in Pasadena with 24-hour fitness centre and 24-hour front desk
The Westin Pasadena offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Pasadena. For a fee, parking is available.

This 4-star Pasadena hotel is smoke free.

  • 350 guestrooms or units
  • 12 levels
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Westin Pasadena offers 350 accommodations with a safe and free newspapers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Pasadena hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 11.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 17 per night)
  • Valet parking on site (USD 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: USD 16 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Living Room Lobby
  • The Store
  • Ventanas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Lift (153 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Fee for in-room wired Internet: USD 11.95 per night (rates may vary)
  • Self-parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pasadena Westin
Westin Hotel Pasadena
Westin Pasadena
Westin Pasadena Hotel
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
The Westin Pasadena Pasadena
The Westin Pasadena Hotel Pasadena

Frequently asked questions

What is the cancellation policy at The Westin Pasadena?

The Westin Pasadena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Pasadena?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin Pasadena on 24 Nov 2024 start from AU$286.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Pasadena?

Yep, The Westin Pasadena has a self car park for USD 17 per night.

Does The Westin Pasadena have a pool?

The Westin Pasadena has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes The Westin Pasadena a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Pasadena.

Does The Westin Pasadena serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at The Westin Pasadena?

No, The Westin Pasadena does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Pasadena?

Yep, they've got a lounge bar and an onsite restaurant that serves Californian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Pasadena?

Check-in begins at 3:00 PM. Check-out time is noon.

The Westin Pasadena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1094 reviews" "
Rating 8 - Good. 197 out of 1094 reviews" "
Rating 6 - Okay. 112 out of 1094 reviews" "
Rating 4 - Poor. 68 out of 1094 reviews" "
Rating 2 - Terrible. 52 out of 1094 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Just wanted to relax
The Tv didn’t work for the entire stay. Engineering staff tried to reprogram TV but still didn’t work. Apparently the hotel recently changed tv programs and several guests had tv issues. The towels shedded when we used them. Very short staffed. Food was great. Staff was friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Westin Pasdena! Our room was clean and comfortable. The property was conveniently located and the area around this hotel was very walkable. Only negative was the pool was kind of dirty. But overall, we loved our stay!
Stayed 4 nights in Aug 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location! Good A/C. Nice shower. Comfy bed!
Stayed 2 nights in Aug 2024

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service
Westin provided us with a great service from the time we checked in until we checked out. 5 star experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location - very comfortable and quiet.
Stayed 4 nights in Aug 2024

8/10 Good

Aurel

Liked: Staff & service, amenities
older but well maintained hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Imani M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

SRINATH

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good property for stay
Stayed 2 nights in Aug 2024

6/10 Okay

Rosalina

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We choose this property given that it was to us a higher end hotel chain, and I believe it fell short. We choose it even though it did not offer free breakfast or free parking, expecting that the rooms would make up for that. However, the rooms were not in the best condition given the hotel brand. Our bathroom had a rotting piece of wood trim and the shower head barely let out any water. My sister’s room had one of the bedside lamps hanging with exposed wiring. Both rooms smelled, possibly due to the AC and the towels also had a strange smell. The furniture in the rooms and the blinds were worn and dirty. You have to pay for parking but the parking spots, if you find one, barely fit a car. With this being the parking situation, they shouldn’t justify having guests pay for parking. The person who checked us in was very kind as was the person who helped us with the parking and the housekeeping staff, the rest of the staff seemed a bit unapproachable. I believe with more attention to detail and care, the issues in the rooms can be addressed to reflect the expectations of the brand. One last positive is the free water offered in the first floor. I think in the future, there are better options that offer more for the price.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michele, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service clean and also in a nice area of the city.
Stayed 3 nights in Aug 2024

8/10 Good

Trystin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was absolutely beautiful and very clean. The only thing I have to complain about is how thin the walls were. You could hear everyone and everything around you. I appreciated that there was a fridge in the room but I wish there was a microwave or even one somewhere in the facility that is accessible for guests. Despise these minor things I would definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Westin hotel. Friendly staff. Convenient to walk around. Nice amenities. Lots of people complained about parking being hard to find and tight spots. I would suggest using the valet service. Only a few bucks more, but totally worth it. And the staff is very quick to bring your car to you. Highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very friendly vibe - I had my dog with me and she was greeted warmly -
Stayed 2 nights in Aug 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very nice staff and amazing location. Couldn’t have asked for a better experience.
Stayed 3 nights in Aug 2024

8/10 Good

Rhonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet with spaces to come together and get away, nice staff however concierges NOT As knowledgeable as I expected
Stayed 3 nights in Aug 2024

6/10 Okay

Juan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Unfortunately I reserved a corner unit on the 12th floor and it seemed like it wasn't cleaned. There was trash from the previous guest left behind. Room smelled odd and was dusty. There was no extra toilet paper. The hand towels were dirty and stuck in a corner besides the towels. No stirring straws for coffee. Ice machine wasnt working, went floor by floor until i found some on the 9th floor. I dont normally complain but unfortunately you guys missed the mark, for the price paid. Housekeeper info was listed but I hate to put her on blast. I did notify housekeeping of the mishaps. Lastly, self parking instructions need to be more concise and have the valet with better and clear information regarding where to park and how t get the ticket validated and where to pay.
Stayed 1 night in Aug 2024

10/10 Excellent

Tex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay and no hiccups with the booking
Stayed 2 nights in Aug 2024

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice relaxed feel. The room I was given was a good size and was quiet. The self parking is around the corner underneath the hotel. But was easy to get in and out of. That’s comfortable. Bathroom is a nice size with expected amenities and it was a safe in the room.
Stayed 3 nights in Aug 2024

8/10 Good

Shuk Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the bartenders at the pool on Friday August 16 was rude I asked for towels and he said “if there isn’t any then there isn’t any “
Stayed 2 nights in Aug 2024

10/10 Excellent

Jonelle

Travelled with family
Liked: Amenities, property conditions & facilities
This is an absolutely beautiful hotel.
Stayed 3 nights in Aug 2024

4/10 Poor

Jenny

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
This hotel is scented. The whole property is scented.. it's overkill and it's disgusting. Also the towels reeked of mildew, the bed was concave and needed to be trashed and the AC felt like it was blowing moist air. This place needs to be done over... if you're sensitive to the above, this is a bad place for you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful dog friendly hotel in a very nice part of Pasadena. Bonus - the on-site restaurant is also dog friendly. If my dog and I are ever in Pasadena again, we will stay here.
Stayed 2 nights in Jul 2024

4/10 Poor

Mahina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pros: -Convenient -Parking for valet or self park is very affordable -Lobby & Room was very clean and offer water services to fill up your water jugs/cups. MAJOR con of my stay: I noticed I had an issue with my shower. It was almost midnight, and I called down to the front desk informing them my shower was shooting water out from the button that controls the water flow release to the over head shower or the faucet. Either way, water was shooting out directly from that button. When I called they said no rooms were available and were sold out, however they would document to get maintenance in the next morning to fix. I told them it’s fine, however I would need more towels later since the water would flow on the ledge and flood the bathroom floor. Fast forward to the next morning, I informed the front desk after I left my room there was no DND signage on my door and I would be out so they would be okay to do any repairs or fixes. The lady at the front thanked for informing, wrote it down in her notebook and said it would be taken cared of. I returned later that evening around 10/11pm & stopped by the front desk to check if there was any updates and a gentleman who took my call the night before said there wasn’t any updates. I asked for more towels so I could shower and soak up the water which he agreed. An hour later I call, which was accidentally disconnected so I called again and was met with a huge irritation sigh by front desk and “yeah yeah” rushed off & hung up on.
Stayed 2 nights in Aug 2024