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Holiday Inn Hotel & Suites Madison West by IHG

3.0 star property
Family-friendly hotel with free water park access and free airport shuttle

Photo gallery for Holiday Inn Hotel & Suites Madison West by IHG

Pool
Interior
Exterior
Pool
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Free airport shuttle
  • Housekeeping
  • Gym
  • Air conditioning
The current price is AU$184
includes taxes & fees
6 Mar - 7 Mar

Explore the area

Map
1109 Fourier Dr, Madison, WI, 53717
  • West Towne Mall
    ‪4 min drive‬
  • Lake Mendota
    ‪7 min drive‬
  • Hilldale Shopping Center
    ‪10 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool Access

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Pool Access

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Premium Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated, desk

Standard Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Bedroom

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Top Floor)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn & Suites Madison-West

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (1002)
The price is AU$141
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hampton Inn & Suites Madison-West

About the area

Madison

A family-friendly stay in Madison awaits you at Holiday Inn Hotel & Suites Madison West by IHG. You'll be 1.9 km (1.2 mi) from Capital Brewery and 2.3 km (1.4 mi) from Pleasant View Golf Course. Highlights at this hotel include 4 bars/lounges, a free water park and a restaurant. .The restaurant, Benvenutos Italian Grill, serves Italian cuisine and is open for breakfast, lunch and dinner. Enjoy the 24-hour gym, kids' swimming pool, waterslide and lifeguards on site. 6800 square feet (632 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Madison hotel include University of Wisconsin-Madison and Camp Randall Stadium.

What's nearby

  • West Towne Mall - 4 min drive - 4.0 km
  • Hilldale Shopping Center - 10 min drive - 7.1 km
  • University of Wisconsin-Madison - 12 min drive - 8.8 km
  • University of Wisconsin Hospital and Clinics - 13 min drive - 9.7 km
  • Camp Randall Stadium - 13 min drive - 14.4 km

Getting around

  • Madison Station - 21 min drive
  • Dane County Regional Airport (MSN) - 26 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Tanner's Bar & Grill - ‬14 min walk
  • ‪Panera Bread - ‬14 min walk

About this property

Holiday Inn Hotel & Suites Madison West by IHG

Family-friendly hotel with free water park access and free airport shuttle
Holiday Inn Hotel & Suites Madison West by IHG offers its guests a complimentary water park, a waterslide, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 6800 square feet (632 square metres) and includes a conference centre. A children's pool, a vending machine, and multilingual staff are also featured at the family-friendly Holiday Inn Hotel & Suites Madison West by IHG. You'll have access to the health club at a partner property. A roundtrip airport shuttle (available 24 hours), An area shuttle and A train station pick-up shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Madison hotel.

  • 1 building
  • 157 guestrooms or units
  • 4 levels
  • 4 bars or lounges
  • Conference rooms
  • 6800 sq ft of conference space
  • 632 sq. m of conference space
  • Built in 2000
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Holiday Inn Hotel & Suites Madison West by IHG offers 157 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Madison hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benvenutos Italian Grill

Things to do

  • 24-hour gym
  • 27-hole adjacent golf course
  • Children's pool
  • Free water park
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cot
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (6,800 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed for Christmas Day:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madison West
Holiday Inn Madison West
Holiday Inn Hotel And Suites Madison West
Madison Holiday Inn
Holiday Inn Madison

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Madison West by IHG?

Holiday Inn Hotel & Suites Madison West by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Madison West by IHG?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Madison West by IHG on 6 Mar 2025 start from AU$183.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Madison West by IHG?

Yep, Holiday Inn Hotel & Suites Madison West by IHG has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Hotel & Suites Madison West by IHG?

The closest beach to Holiday Inn Hotel & Suites Madison West by IHG is Willow Beach (8.5 km).

Does Holiday Inn Hotel & Suites Madison West by IHG have a pool?

Holiday Inn Hotel & Suites Madison West by IHG has a kids' pool. The pool is open 9:00 AM to 9:00 PM.

Does Holiday Inn Hotel & Suites Madison West by IHG have a waterslide?

Yep, this property has a waterslide!

What makes Holiday Inn Hotel & Suites Madison West by IHG a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Hotel & Suites Madison West by IHG.

Is Holiday Inn Hotel & Suites Madison West by IHG family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Madison West by IHG is a hit with families.

Does Holiday Inn Hotel & Suites Madison West by IHG serve breakfast?

You bet, breakfast is on offer daily.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Madison West by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Madison West by IHG?

Yep, you can grab a meal at Holiday Inn Hotel & Suites Madison West by IHG's onsite restaurant that serves Italian cuisine.The dining venue is closed on Christmas Day.

What time are check-in & check-out at Holiday Inn Hotel & Suites Madison West by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel & Suites Madison West by IHG?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Hotel & Suites Madison West by IHG?

There is a golf course next to Holiday Inn Hotel & Suites Madison West by IHG.

Holiday Inn Hotel & Suites Madison West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 269 reviews
Rating 8 - Good. 57 out of 269 reviews
Rating 6 - Okay. 33 out of 269 reviews
Rating 4 - Poor. 12 out of 269 reviews
Rating 2 - Terrible. 14 out of 269 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit to the area and Holiday West. Everyone was warm, friendly and always helpful. The rooms, lobby, bar and restaurant were clean and beautifully decorated for the holidays. The exterior was neat and clean. Breakfast was great with many tasty options. Holiday West is close to other eating and shopping establishments. Will definitely stay here again when in the area and will recommend it to friends and family.
Stayed 2 nights in Nov 2024

10/10 Excellent

Keaton

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Ramie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and pool area was great for the kids!!
Stayed 1 night in Nov 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

David

Stayed 2 nights in Oct 2024

8/10 Good

Rachel

Stayed 2 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Great hotel, and excellent pool area for my grandson! The restaurant on site Benvenwas, i’ve been to a couple other Benvenuotes that were always good. However, this one both the food and the service was terrible
Stayed 1 night in Oct 2024

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Lou

Stayed 1 night in Aug 2024

10/10 Excellent

Marisia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best holiday in i have seen
loved the hot tub and the water park for the kids and the breakfast was awesome
Stayed 2 nights in Oct 2024

4/10 Poor

Caitlin

Stayed 1 night in Oct 2024

6/10 Okay

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean the hotel room, the restaurant breakfast area. The pool water and pool is really dirty. The kid pull had rust in the water or maybe poo. Everything else was good. Just look area needed updates or cleaning
Stayed 1 night in Oct 2024

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by how nice this place was for the price I paid. The room had a very high ceiling, so I couldn't hear much of anything in the room above. The bed was king sized and very comfortable, the room was huge and cozy. Staff was polite, helpful and professional. The pool was more of a small water park, which was a nice bonus. It felt like it could've been a little more clean but was nice. We didn't have a room overlooking the pool, which was good for us, but I thought for families with small kids, that could be nice. The hotel was in a nice, quiet, safe area, lots of shopping and dining options near by. I would stay here again. Overall very happy.
Stayed 2 nights in Oct 2024

6/10 Okay

Emir

Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool, good Location
Stayed 2 nights in Oct 2024

10/10 Excellent

Madeline, Downers Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great.
Stayed 1 night in Oct 2024

2/10 Terrible

meredith

Travelled with family
Disliked: Staff & service, amenities
The hot tub in the pool area had something floating in it. Kids were being unsafe in the pool, throwing stuff at people coming down the slide, jumping off of the display trees, etc... Lifeguards said nothing. At night, there were roaming packs of kids yelling, fighting, running in hallways, knocking on doors. Numerous people called the front desk, but they didn't care. We've stayed here in the past and had no problem, but after this experience, we'll stay somewhere else.
Stayed 2 nights in Oct 2024

6/10 Okay

Candace, Wisconsin Rapids

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was very rude to the point of one of the staff cursing and the other holding up a piece of paper to whisper about guests. So many kids in the halls and no parents.
Stayed 1 night in Oct 2024

6/10 Okay

Karla

Disliked: Cleanliness
Not a good experience
Not a great experience. The bathroom was dirty when we arrived. I called the reception desk and the receptionist herself had to clean it. The sheets didn’t smell clean either. I won’t be staying at this hotel if I can avoid it.
Stayed 1 night in Oct 2024

8/10 Good

Mark

Stayed 1 night in Oct 2024

8/10 Good

Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guy from the shuttle was fantastic!!
Stayed 2 nights in Oct 2024

8/10 Good

Jes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kiddie pool area needed some cleaning & repairs. The slide coming off the boat looked like someone hit it with a hammer in a few locations: cracks & pieces missing. I am surprised a child has not scraped up their backside when going down. There were areas around the crocodile that looked dirty. Some adults were taking beverages into the pool and the life guards did not tell them to stop. Despite the pool issues, I would return. Staff was friendly and rooms were comfortable. Breakfast was tasty.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Colin

Disliked: Staff & service
Chose hotel specifically for their 24 hr airport shuttle but when I tried to arrange it at the front desk they said they didn’t have a driver. They told us to arrange for a cab with Union Cab and they would pay for it (they have an account). When the taxi arrived, the night manager Vijay refused to sign off on it and was extremely unhelpful. He refused to call the manager or someone who could approve it and we were late getting to the airport because of that.
Stayed 1 night in Sep 2024