Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton

4.0 star property
Beach resort with 4 outdoor pools, near Sombrero Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton

Beach nearby, free beach shuttle, beach bar, kayaking
Beach nearby, free beach shuttle, beach bar, kayaking
4 outdoor pools, pool umbrellas, pool loungers
Meeting facility
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Bar
  • Room service
  • Parking available
The price is AU$415
includes taxes & fees
19 Dec - 20 Dec

Explore the area

Map
1996 Overseas Highway, Marathon, FL, 33050
  • The Turtle Hospital
    6 min walk
  • Fishermen's Community Hospital
    15 min walk
  • Lighthouse Grill
    1 min walk
  • Marathon, FL (MTH-Florida Keys Marathon)
    6 min drive

Room options

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 1 Bedroom, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

Similar properties

About the area

Marathon

A family-friendly stay in the heart of Marathon awaits you at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton. You'll be 3.3 km (2.1 mi) from Crane Point Museum and Nature Center and 5.3 km (3.3 mi) from Seven Mile Bridge. Highlights at this beach resort include 4 restaurants, 4 outdoor swimming pools and a marina. .The coffee shop, El Farito, is open for breakfast. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Enjoy the 24-hour gym and pool loungers as well as access to boat tours and kayaking. 1800 square feet (167 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 4-property class Marathon resort include Sombrero Beach and Curry Hammock State Park.

What's nearby

  • The Turtle Hospital - 6 min walk
  • Vaca Key - 18 min walk
  • Crane Point Museum and Nature Center - 4 min drive
  • Seven Mile Bridge - 5 min drive
  • Sombrero Beach - 7 min drive

Getting around

  • Marathon, FL (MTH-Florida Keys Marathon) - 6 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Sunset Grille & Raw Bar - ‬3 min drive
  • ‪Porky's Bayside - ‬8 min walk
  • ‪Wendy's - ‬3 min drive
  • ‪Burdines Waterfront - ‬14 min walk

About this property

Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton

Beach resort with 4 outdoor pools, near Sombrero Beach
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Bring your whole family to Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton for summer fun including 4 outdoor swimming pools, kayaking and a playground.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a 24-hour health club and a garden. For a fee, parking is available.

This 4-star Marathon resort is smoke free.

  • 125 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1800 sq ft of conference space
  • 167 sq. m of conference space
  • Built in 2014
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton offers 125 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Marathon resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Uncovered parking on site (USD 22.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 for adults and USD 15 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blue Waters Bar & Grill
  • Blue Waters Cafe
  • El Farito
  • Lighthouse Kitchen + Bar

Family friendly

  • 4 outdoor pools
  • In-room refrigerator
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,800 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Dock
  • Garden
  • Marina
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (99 centimetre high)
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 20 for adults and from USD 15 for children
  • Uncovered self-parking fee: USD 22.50 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and cash.

We should mention

  • Up to 4 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place Keys
Hyatt Place Keys Hotel
Hyatt Place Keys Hotel Marathon Florida
Hyatt Place Marathon Florida Keys
Hyatt Place Marathon Florida Keys Hotel

Frequently asked questions

What is the cancellation policy at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton on 19 Dec 2024 start from AU$353.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

Yep, Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton has an uncovered self car park with in/out privileges for USD 22.50 per day.

Are there any beaches close to Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

The closest beach to Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton is Sombrero Beach (2.8 km).

Does Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton have a pool?

Yep, and guests love it! Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton features 4 outdoor pools, a 24-hour health club and 4 restaurants.

What makes Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton a romantic place to stay?

Ocean-view dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton.

Is Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton family-friendly?

You bet! With amenities such as a playground, 4 outdoor pools and a deli, it's no surprise that Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton is a hit with families.

Does Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton serve breakfast?

You bet, our guests give a thumbs up to the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

No, Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Faro Blanco Resort & Yacht Club Marathon, Curio by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 910 out of 1404 reviews" "
Rating 8 - Good. 286 out of 1404 reviews" "
Rating 6 - Okay. 107 out of 1404 reviews" "
Rating 4 - Poor. 62 out of 1404 reviews" "
Rating 2 - Terrible. 39 out of 1404 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leiskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Raysy, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Aug 2024

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, enjoyed the pools, the staff was incredibly friendly and helpful, and it was easy to come and go on our Keys adventures. The hotel was undergoing renovations when we arrived, so it was hard to get the full picture of service and amenities. We hope to come back sometime and see the finished product!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ronnix

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying there, the staff was very pleasant, and I slept comfortably
Stayed 1 night in Sep 2024

10/10 Excellent

Gabriella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can’t wait to visit again ..
Stayed 2 nights in Aug 2024

10/10 Excellent

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was remodeled 6 month ago, they didn’t miss a detail. They have marina, great backyard, vegetation with amenities, all brand new, no beach on side but sombrero beach 7 minutes away, I definitely recommend this place,
Stayed 2 nights in Aug 2024

2/10 Terrible

Harishwar Reddy

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

MARLIES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Gustav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
EVERYTHING IS VERY EXPENSIVE NOTHING INCLUDING
Stayed 2 nights in Aug 2024

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, very clean, the breakfast menu is very limited and they don't have kids menu, I think is very expensive.
Stayed 1 night in Sep 2024

4/10 Poor

JORGE H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El gran problema fue la salida hoy los elevadores no trabajaban y no sabían que hacer tube que bajar a mis suegros que caminan con andadores para anciano por las escaleras y cuando pedí una indemnización por todo el inconveniente de tener q bajar todo por escaleras me dijeron que no porque yo había reservado mediante hotel.com
Stayed 3 nights in Aug 2024

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. The staff was very nice and accommodating as well. Will definitely be back.
Stayed 1 night in Sep 2024

10/10 Excellent

evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with beautiful grounds. Will be coming back!
Stayed 1 night in Sep 2024

6/10 Okay

Tailuman

Travelled with family
Liked: Cleanliness, staff & service
Our stay at Faro Blanco Resort & Yacht Club was not good at all. Upon arrival we were assigned the wrong room. My reservation was for a room with 2 queen beds and I was given a room with only one bed. After arriving at the correct room we noticed that the air conditioning was not working. To top it off, when we were leaving the hotel today the elevator was not working and we had to go down the stairs.
Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept. The staff is amazing . The room was very well decorated and very clean. I would definitely recommend this hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice! We stayed Labor Day Weekend! Very pleasant and rooms are very comfortable. Service is super nice! Very welcomed people! The only things the food. 2/10. Everything was not good. Oysters at the bar came with little crabs, wings bad, steak at the main restaurant horrible. Was a un chewable. The scallops was the only thing good in our stay. They most fire the chef and get a better menu and will be 10/10. I deft coming back. Hope the food gets better.
Stayed 2 nights in Aug 2024

10/10 Excellent

Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mateo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the lighthouse and ocean
Stayed 2 nights in Aug 2024

10/10 Excellent

Jaysel

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jul 2024

6/10 Okay

Maureen

Liked: Room comfort
Faro Blanco Has Great Potential
the front desk was excellent. room was excellent. housekeeping very good when it was done. two days out of 8 by evening we had to insist room need attention, we were out all day and maid service sign still on door. workers had very good attitude,professional and willing to be of service. The extensive remodeling, elevators were out of service. stairwells filthy and dangerous up to 3rd fl, We do believe when construction is completed it will be a very enjoyable hotel that we would vacation at again.
Stayed 8 nights in Jul 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness
Nixe atention and clean area
Stayed 1 night in Aug 2024

2/10 Terrible

Cody

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Extremely unimpressed with my recent experience with this hotel. The only positive I can say is that most of the staff is nice. I booked through Expedia. When checking out they said they could email me my receipt for my stay. Big mistake bec I never got it and there was a large amount extra charged to my credit card that I didn't recognize. It took four phone calls to the hotel to try to get a receipt, so I could see what the charges were. I confirmed my email and even gave them a different email, but I still have no receipt. The girl at the front desks response was "well it's working for other guests". During my fourth phone call she was able to tell me that they never put in their system that I booked through Expedia where I prepaid for the majority of my stay, so the hotel charged me for the entire stay again. The manager was supposed to call me back yesterday, but I have yet to hear from anyone. Today, I called Hilton directly where he called the hotel again to state to me that "they already know about the refund it's on the managers desk". Not sure why they couldn't call me to let me know I would be getting the refund soon. Don't stay here it's absolutely not worth the hassle. I regret not going with my other hotel choice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024