2/10 Terrible
AMY
3 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very UPSETTING STAY/HOT TUB NEVER WORKED & SUCKED
The only reason why I stayed at La Quinta was for the indoor hot tub and as soon as I got there, it did not work for the past two days so my money was not worth The hot tub was never fixed. They had told me that the next day was gonna be fixed and they never fixed it and it’s still out of service. This is the only reason why I decided to choose this place because of the hot tub located in Marble Falls indoor and it was horrible. Also late check out. I was trying to call up to the front. I have several messages & calls that I’ve tried to call and I could not get no one to return my call or answer the call that I was trying to tell them that I had woke up late and they still charge me because of their phone not working in the room. The Laundry room, washer, and the rinse cycle never filled up all the way! Washed 3 loads & had to rewash everything twice & paid a lot more money to wash laundry! I’ve been so stressed out that I needed the hot tub for my body! But instead stressed more because unpleasant stay for equipment not working properly! I could of stay anywhere but no one has a indoor hot tub in Marble Falls TX! The front desk lady sherry was talking about me loud in front of workers & customers! Not being Confidential with my issues, but also I tried to tell her that I was calling and calling and calling the front desk, but no one would never answer, and she still charge me two more times of a fee late fee when they would not answer the phone! Very frustrating stay
AMY
Stayed 2 nights in Dec 2024