4/10 Poor
Judith
Travelled with pets
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre booked, arrived at 2:30, no gas stations in immediate area, only 4 cars in parking lot, and the place felt kind of empty and abandoned. Right next to the freeway. I was told check in was at 4 and my room wasn’t ready. Was also told going to the nearest rest stop up ahead would probably be better than letting my dogs out for a potty break around the property. I let them out anyway, then used the somewhat tired bathroom off the lobby, then decided to go find gas closer to Ashland. Once leaving and driving 10 miles further into Ashland I found a safer, cleaner, newer place to stay with people, restaurants and gas stations near. Did not return to this hotel, and I likely never will, and lost my $110 prebooking fee. Everything about this experience felt unwelcome and a little shady. I really wonder about all of the “wonderful” reviews about this place on Expedia. To be fair, I didn’t stay over. Gave 2 stars because the lady let me use the lobby bathroom with some kindness.
Judith
Stayed 1 night in Dec 2024