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W Mexico City

5.0 star property
Luxury Mexico City hotel in Polanco with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Mexico City

Exterior
Pool
Exterior
Penthouse, 1 King Bed, Non Smoking, City View
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Restaurant
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Campos Eliseos 252, Chapultepec, Mexico City, 11560
  • Paseo de la Reforma
    4 min walk
  • Avenida Presidente Masaryk
    4 min walk
  • Auditorio Nacional
    4 min walk
  • Mexico City (MEX-Mexico City Intl.)
    33 min drive

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, City View, Corner

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Separate bedroom
Bathrobes
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Separate bedroom
Bathrobes
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
Separate bedroom
Private bathroom
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Private bathroom
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Presidente Mexico City, an IHG Hotel

Spa
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1438)
The price is AU$463
for 1 night
includes taxes & fees
8 Dec - 9 Dec
InterContinental Presidente Mexico City, an IHG Hotel

About the area

Mexico City

A luxury stay in Mexico City awaits you at W Mexico City. Within a short 5-minute stroll, you'll find popular places like Paseo de la Reforma and Auditorio Nacional. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and a gym. .A day of pampering can include massages and aromatherapy along with access to the sauna. Living Room Bar serves Mexican cuisine. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Business amenities include 9 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class Polanco hotel include Chapultepec Park and Parque Zoologico de Chapultepec.

What's nearby

  • Avenida Presidente Masaryk - 4 min walk - 0.4 km
  • Auditorio Nacional - 4 min walk - 0.4 km
  • Chapultepec Park - 6 min walk - 0.6 km
  • Parque Zoologico de Chapultepec - 8 min walk - 0.7 km
  • National Museum of Anthropology - 19 min walk - 1.6 km

Getting around

  • Auditorio Station - 8 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪La No. 20 - ‬1 min walk
  • ‪El Bajio - ‬2 min walk
  • ‪Sirenito - ‬1 min walk
  • ‪JW Marriott Executive Lounge - ‬2 min walk

About this property

W Mexico City

Luxury Mexico City hotel in Polanco with 2 restaurants
W Mexico City offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. A sauna, a terrace, and multilingual staff are also featured at the luxury W Mexico City. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Mexico City hotel.

  • 1 building
  • 237 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2003
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
W Mexico City offers 237 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include dressing gowns, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 520 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 520 for adults and from MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus a one-off MXN 1350 cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

Frequently asked questions

What is the cancellation policy at W Mexico City?

W Mexico City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Mexico City?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at W Mexico City on 7 Dec 2024 start from AU$481.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Mexico City?

Yep, W Mexico City has valet parking for MXN 90 per night.

Is there a spa on site at W Mexico City?

Yep, there is an onsite spa at W Mexico City. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What luxury perks are available at W Mexico City?

W Mexico City features a full-service spa, a health club and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes W Mexico City a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Mexico City.

Does W Mexico City serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at W Mexico City?

No, W Mexico City does not offer an airport shuttle service.

Is there a bar or restaurant at W Mexico City?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Mexico City?

Check-in begins at 3 PM. Check-out time is 1 PM.

W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 678 out of 1035 reviews" "
Rating 8 - Good. 200 out of 1035 reviews" "
Rating 6 - Okay. 81 out of 1035 reviews" "
Rating 4 - Poor. 43 out of 1035 reviews" "
Rating 2 - Terrible. 33 out of 1035 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chitra Bhanu, Rancho Santa Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
Stayed 4 nights in Aug 2024

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

andrew

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sofia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very comfortable and spacious. everyone in the hotel are very servicial and friendly. Amazing staying
Stayed 3 nights in Jul 2024

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Polanco area
Stayed 1 night in Aug 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un comentario, en la habitación que me dieron el área del baño se integraba con la habitación. Parece que había una cortina o puerta anteriormente
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Amenities
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Oni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. The staff was amazing and very responsive to my needs. And I loved the special touch of snacks, tea and coffee in the morning and evening.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Kristen

Stayed 4 nights in Jul 2024

10/10 Excellent

Hawar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
Stayed 3 nights in Jun 2024

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property went above and beyond to make our stay great!
Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Stayed 5 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Jun 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Hotel was everything we expected. Excellent customer service and great room. The location of the hotel was perfect. Walking distance from great restaurant and entertainment. Highly recommended!
Stayed 2 nights in Jun 2024

4/10 Poor

Kristina

Travelled with group
Disliked: Property conditions & facilities
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality. The Good: Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating. In general thw staff was nice. The Bad: Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not. Sheets had a very wet feel. Probably due to humidity but it didn't feel humid. No pool so not a great place for a relaying vacation. Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized. Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.
Stayed 2 nights in Jun 2024

6/10 Okay

alfred

Travelled with family
Liked: Cleanliness
Location is good ( as other options ) Worst layout of a room Outstanding service at restaurant by Carlos. Mediocre service at front desk. Whatever whenever is just marketing should be whenever they answer the call . Bad timing it was an event of the LGBTQ 🏳️‍🌈 I thought it was a family oriented hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

David

Stayed 2 nights in Jun 2024

10/10 Excellent

Archna

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in May 2024

8/10 Good

Farzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Markar

Stayed 3 nights in Jun 2024