The Kartrite Resort & Indoor Waterpark

4.0 star property
Family-friendly hotel with 5 restaurants and bars/lounges

Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
2 bars/lounges, poolside bar
Lobby
Fitness facility
Property grounds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Gym
  • Breakfast available
The current price is AU$463
includes taxes & fees
10 Apr - 11 Apr

Explore the area

Map
555 Resorts World Drive, Monticello, NY, 12701
  • Concord Monster Golf Course
    ‪7 min walk‬
  • Resorts World Catskills
    ‪7 min walk‬
  • The Kartrite Resort & Indoor Waterpark
    ‪5 min drive‬
  • Newburgh, NY (SWF-Stewart Intl.)
    ‪48 min drive‬

Room options

Family Suite, Multiple Beds (4 Waterpark Passes)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Deluxe Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms (4 Waterpark passes)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Pillow-top bed
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms, Balcony (4 Waterpark Passes)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Junior Suite, Multiple Beds (4 Waterpark Passes)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite, Multiple Beds (4 Waterpark Passes)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Patio (4 Waterpark Passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Single Beds and 1 King Bed

Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed

About the area

Monticello

A family-friendly stay in Monticello awaits you at The Kartrite Resort & Indoor Waterpark. Within just a 10-minute stroll, you'll find Resorts World Catskills and Concord Monster Golf Course. Highlights at this hotel include 5 restaurants, 2 bars/lounges and an outdoor swimming pool. .At the hotel's own poolside bar, you can stop for a drink. Enjoy the indoor swimming pool, 24-hour gym, lazy river and sauna. Additionally, you'll find a children's swimming pool, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. .In proximity to this 4-property class Monticello hotel you'll find Bethel Woods Center For The Arts.

What's nearby

  • Concord Monster Golf Course - 7 min walk - 0.6 km
  • Resorts World Catskills - 7 min walk - 0.7 km
  • The Kartrite Resort & Indoor Waterpark - 5 min drive - 2.6 km
  • Monticello Casino and Raceway - 11 min drive - 10.1 km
  • Monticello Motor Club - 16 min drive - 10.7 km

Getting around

  • Newburgh, NY (SWF-Stewart Intl.) - 48 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

Family-friendly hotel with 5 restaurants and bars/lounges
The Kartrite Resort & Indoor Waterpark offers its guests a kids' pool, an indoor pool, a lazy river, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a business centre and meeting rooms. An outdoor pool, a 24-hour health club, and a sauna are also featured at the family-friendly The Kartrite Resort & Indoor Waterpark.

This 4-star Monticello hotel is smoke free.

  • 324 guestrooms or units
  • 7 levels
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2019
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
  • Bar by the pool
The Kartrite Resort & Indoor Waterpark offers 324 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

Smart televisions are featured in guestrooms. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • IPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 63.72 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 25 for adults and USD 0 to 15 for children
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Does The Kartrite Resort & Indoor Waterpark have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

How much does it cost to stay at The Kartrite Resort & Indoor Waterpark?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at The Kartrite Resort & Indoor Waterpark on 10 Apr 2025 start from AU$360.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Kartrite Resort & Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Kartrite Resort & Indoor Waterpark?

The Kartrite Resort & Indoor Waterpark features a 24-hour health club, an outdoor pool and an indoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes The Kartrite Resort & Indoor Waterpark a romantic place to stay?

Poolside dining and a bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Kartrite Resort & Indoor Waterpark.

Is The Kartrite Resort & Indoor Waterpark family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that The Kartrite Resort & Indoor Waterpark is a hit with families.

Are there hot tubs in the rooms at The Kartrite Resort & Indoor Waterpark?

No, but there are deep-soaking baths in the guestrooms.

Does The Kartrite Resort & Indoor Waterpark serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Kartrite Resort & Indoor Waterpark?

No, The Kartrite Resort & Indoor Waterpark does not offer an airport shuttle service.

Is there a bar or restaurant at The Kartrite Resort & Indoor Waterpark?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Kartrite Resort & Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Kartrite Resort & Indoor Waterpark?

No, only service animals are allowed.

Is there a golf course on site at The Kartrite Resort & Indoor Waterpark?

There isn't one on site, but Concord Monster Golf Course is a short 7-minute walk away.

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 683 out of 1398 reviews
Rating 8 - Good. 284 out of 1398 reviews
Rating 6 - Okay. 193 out of 1398 reviews
Rating 4 - Poor. 113 out of 1398 reviews
Rating 2 - Terrible. 125 out of 1398 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

mervet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice accomodation, comfortable beds, small but very nice indoor water park. Restaurant and food options need a great deal of improvements
Stayed 2 nights in Dec 2024

10/10 Excellent

chang ki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place for the family with little kids. However staffs are terrible and can't reach them in anyways...tried calling front desk and concierge for 3 days with out a single answer. Asked to have fresh towels and never happened so I served my self with towels. Not one staff says hello with a smiling face other than people in the arcade area all others tries their best to ignore you until you call on them and they have a very bad attitude. Our family loves water parks and have been to kalahari and grear wolf lodge and was by far the worst staffs ever. Would love to comeback if staffs were more friendly
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Happy funny day
Stayed 1 night in Dec 2024

4/10 Poor

Walter

Travelled with family and small children
Disliked: Cleanliness, staff & service
My biggest take away was the horrendous service at the bixbys restaurant. It was my daughter's birthday the place was empty and I waited from 7:39 and never got sat and ended up having to sit at the bar with my then turning 9 year old daughter. Then they sent out the wrong food and tried to sell me on a watered down shot I purchased. It was a terrible experience and I was told even though the restraint was empty(literally 4 tables were sat) that it was a staff and kitchen problem. You have a full resort and only 2 restraints and both were terribly managed.
Stayed 1 night in Dec 2024

10/10 Excellent

Tzippy

Stayed 1 night in Dec 2024

8/10 Good

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly for a last minute vacation.
Stayed 1 night in Dec 2024

4/10 Poor

Akm

Travelled with family and small children
Over priced according to the facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Roxanne

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When Kartrite first opened, it was well-staffed and clean. However, the staff is now limited; if you stay multiple days, the rooms are not cleaned unless you pay extra. The room vents appear to be compromised, the rooms have a strange odor, and the AC must be on to prevent the stagnant smell. The heated pool is beyond disgusting; it's a petri dish of bacteria. It was never cleaned; they just ran the filter. I know this to be true since my room was adjacent to the pool. The kid's activities are self-served. I will not be returning to this property.
Stayed 2 nights in Dec 2024

8/10 Good

Diana, KEW GARDENS

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The waterpark is small but it has some really entertaining attractions (surfing and outdoors hot spring pool.) The ropes are great for the kids. They could offer more activities for the kids. The room is nice and beds are comfortable. The one really big issue this hotel has is the food. They close all the restaurants during the day, except for the one inside the waterpark, but this one has very few options, and they run out of all healthy options (salads) during our stay. Even at the breakfast restaurant, they didn’t have any healthy choices (no yogurt, fruits, etc)
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Property conditions & facilities
I left something in my room and was never turned in
Stayed 1 night in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happily impressed.
Our stay was lovely. Very comfortable. So much to do for all ages. We were very impressed with the Kartrite and hope you will enjoy your stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Taiana

Stayed 2 nights in Dec 2024

8/10 Good

Garima

Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Caleisha

Stayed 3 nights in Dec 2024

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel plus Waterpark is a plus.
Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had an amazing time at the property! The waterpark is super clean and enjoyable for kids of all ages. The hotel room was spacious and worked well for our family of four. We will definitely be returning!
Stayed 1 night in Dec 2024

10/10 Excellent

Sarath Chandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the park itself is on the smaller side, I found it to be a comfortable and enjoyable place to spend time. We visited during the Christmas break, which I was initially concerned about, but I was pleasantly surprised to find that it wasn't overcrowded at all. The park had 4 open rides, 2 were closed. all of open rides were fun and well-maintained. The big blue/green slide is a highlight. The park has separate slides and pools specifically for smaller children. The arcade was a highlight for us One aspect that truly stood out was the helpfulness of the staff. Every staff member we encountered ensured our stay was pleasant. Overall, I would recommend this park for a day of family fun.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect we love everything about this place. The only complaint is not even staff to keep the waterpark fully opened
Stayed 1 night in Sep 2024

10/10 Excellent

Stefanya

Liked: Cleanliness, staff & service, property conditions & facilities
The affinity pool experience was the best!
Stayed 2 nights in Dec 2024

8/10 Good

Tasha

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Found few roaches around the room And television didn’t work reached out to the front desk and was accommodated to another room with no issue
Stayed 2 nights in Dec 2024

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No dining options until 4pm.. very small water park Old uncomfortable mattresses.. bathroom falling apart
Stayed 2 nights in Dec 2024

4/10 Poor

Stassia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food offered at the property was horrible, we requested a change of room due to room being dirty, towels were dirty with hair on them and phones in room did not work. Rooms smelled like cigarettes
Stayed 3 nights in Dec 2024

10/10 Excellent

OLIVIA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024