Club Mahindra - accommodation in Munnar

Management doesn’t have their act together, but the setting is fabulous. First, the contact point did not know they were booking through Expedia and told us we didn’t have a reservation. Then, they sent us a location link that was 30 minutes from the property. When they finally found our reservation, the place wasn’t ready. We had to call for towels and used our own soap and other toiletries. We had a beautiful kitchen, but no cups or plates, and no way to make tea or coffee. The burners weren’t attached to a gas source. Finally, we had a wonderful balcony, but no chairs, unlike the other units. The only bright spot in all this is that our contact point did his best to address the issues. And was generally responsive.

It is a pretty average hotel and in many ways way below average. The location is good and the views are breathtaking but the hotel itself is poorly maintained and the staff seem to just go through motions.

We flipping loved Tall Trees, everything from the staff, restaurant, accommodation, location and surroundings. A global agency cocked up on our booking but the TTR team saved the day with the minimum of fuss and most amount of care. Would recommend to couples and families alike.